SouthWest Ford Weatherford

Great communication. My service advisor made sure I was informed and satisfied with the work performed. He kept me updated and explained the issues well. Service was done quickly. informed and satisfied with the work performed. He kept me updated and explained the issues well. Service was done quickly. More

Not impressed. Have been bringing my truck in since I bought it from y’all, i don’t know if I’ll be back. Not helpful. I felt like a part of an assembly line. bought it from y’all, i don’t know if I’ll be back. Not helpful. I felt like a part of an assembly line. More

Rickie was great to work with very happyVery polite, he Rickie was great to work with very happy Very polite, he took plenty time with us Went out his way and beyond when we ask about a restaurant Rickie was great to work with very happy Very polite, he took plenty time with us Went out his way and beyond when we ask about a restaurant More

Had a great experience and chase made sure all my needs were met. Will continue to bring my vehicle in for service. Thank you chase were met. Will continue to bring my vehicle in for service. Thank you chase More

I’m a repeat customer, we had special circumstances to overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great overcome but the sales department and financing came through!! Thank You!! Scott and Dan ! Great More

GREAT SERVICE BOUGHT EXPLORER NEW AT THE END OF APRIL. NEEDED MINOR MAINTENANCE.. SERVICE ADVISOR, RYAN, WAS ON TOP OF IT AND COMMUNICATED WITH ME PROMPTLY. WILL U BOUGHT EXPLORER NEW AT THE END OF APRIL. NEEDED MINOR MAINTENANCE.. SERVICE ADVISOR, RYAN, WAS ON TOP OF IT AND COMMUNICATED WITH ME PROMPTLY. WILL USE THEM AGAIN, THOUGH I LIVE IN SOUTHWEST FORT WORTH. More

Indifferent Customer Service I made an appointment with the dealership service department. Upon arrival, I sat in the service line for about ten minutes while three service repre I made an appointment with the dealership service department. Upon arrival, I sat in the service line for about ten minutes while three service representatives stood nearby making small talk among themselves. I was the first vehicle in line with one other customer behind me. Finally, the customer behind me backed out and drove away. I backed out, chirped my tires a little on the driveway, which got their attention, and pulled back in. I got out and stood leaning against my car for perhaps another five minutes. Finally, one of those three service representatives came over to help. They acted as though they were doing me a favor! I've had a similar experience at this dealership previously! The service technicians, who actually do the work, are the best part of this dealership service business. More

Questionable Customer Service Yesterday I made an appointment to service my F250 Diesel. No one really Came out to greet me or ask me what I wanted but I told the lady That I had Yesterday I made an appointment to service my F250 Diesel. No one really Came out to greet me or ask me what I wanted but I told the lady That I had met on the service drive I had a 3 pm appointment and I had provided All the info to the gal on the phone. She assumed I only wanted an oil change. I watched as they brought it into the bay and crawled under it to drain the oil. I watched as they changed the oil and filter then returned the truck to the service drive. I really was not sure who was my advisor as this was my first visit to the dealer. I went out to the service drive and asked if he thought my truck was ready? He said yes and I informed him they had not rotated the tires! He said the service advisor had not put tire rotation on the work order! The Service Advisor came out and ask me what was wrong. I told her I wanted an oil service and tire rotation and that I informed the gal when I made the appointment. She said she mis understood. They then brought my truck into another bay and rotated the tires. The truck then disappeared and I was wondering where it went. One of the guys that serviced the truck told me they were getting it washed. I feel there are too many people in the Loop that are Not Paying attention to the Customer! When I made the appointment the gal on the phone told me she would send me an email confirming the appointment and the work to be done! Never received an email. The Service Advisor never came out to greet me or to obtain the details of what I wanted Done. Never received any updates from the Service Advisor on my truck! This was my first visit to SWF. My impression there were lots of people running around but no one really paying attention to the customer. I was Happy with the Work that was performed on the Truck, the Price and the Wash. More

The representative did keep in touch with me. Quoted one price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by price but actual invoice was lower which pleased me. One suggestion is for Ryan to change his VM greeting. Presently states “ will get back to you by the end of the day” ! That really states “you’re not important to me “ in the customers mind. The statement “ will get back to you at my earliest convenience “ sounds more customer friendly. More

20k mile service, needed navigation system repaired. Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedul Repairs on navigation to take 1 day, with 30 vehicle in line ahead of me. Probably a month out, I live 75 miles from dealership & not able to schedule. Told only two technicians able to service navigation system!! Thank the Lord for smart phones !!!! More