SouthWest Ford Weatherford

Got a service appointment to address a recall. Turns out an appointment only means an opportunity to chat with the service rep who then tells you they may get to it in 1-2 weeks, then it may take Turns out an appointment only means an opportunity to chat with the service rep who then tells you they may get to it in 1-2 weeks, then it may take a lot more time to fix after that. Mean time truck sits on lot in peak hail season. This info not shared by scheduler nor tech when I wanted to confirm parts availability beforehand. Wasted 2 hour drive with 2 vehicles. More

I purchased a 2022 Ford Ranger in May of 2022. I visited with Joe Houck and made a deal with him. I wanted to transfer the oil changes and service to a dealership they had just purchased in the to I visited with Joe Houck and made a deal with him. I wanted to transfer the oil changes and service to a dealership they had just purchased in the town I lived in and he said he would do that. I contacted the local dealership and they told me they couldn't do that and I would need to get the service where I purchased the vehicle. I contacted Joe Houck and told him the situation and he said to tell them to contact him if they had any questions. I made an appointment and went to service the vehicle and I was in and out in 45 minutes and everything was great. Thank you Joe I will recommend Southwest Ford to friends and family because of Joe Houck. Carl Lilljedahl More

I bought a 2020 Ford Explorer ST, a very expensive car from Southwest Ford. I have brought it into the dealer five times since purchasing it because of a backup camera not working and it still isn’t fixed from Southwest Ford. I have brought it into the dealer five times since purchasing it because of a backup camera not working and it still isn’t fixed. Each time the car stays in the shop at least two days only to have to return a few months later. It’s also been in the shop for over a month when the tailpipe busted. They refuse to fix the lemon and I will never buy a Ford again… they truly live up to the slogan Ford stands for Fix Or Repair Daily!!!! More

Kimberly went above and beyond to help me get the vehicle that fit my needs and budget! I will be referring family and friends to her and Southwest Ford! that fit my needs and budget! I will be referring family and friends to her and Southwest Ford! More

Went in for service and recall and had to bring it back two days later for check engine light. 1250.00 seems to be the magic number. Part is 194 labor 1019....I am in the wrong profession! That is 2500 i two days later for check engine light. 1250.00 seems to be the magic number. Part is 194 labor 1019....I am in the wrong profession! That is 2500 in three weeks, Hard to say if the second issue was done by the first but something was coincidental! And yes, if you do not pay in cash, who has 25000 laying around, then you are hit with THEIR credit card fees! More

Joe Houck is great to work with. Great dealership. I am very much looking forward to the car I got. Great dealership. I am very much looking forward to the car I got. More

Friendly, helpful and knowledgeable staff. Robert in sales is great to deal with. Will go back again. Robert in sales is great to deal with. Will go back again. More

Johnny Garside is an example of excellent Customer Service!! Financing was easy and quick. Amazing service! Service!! Financing was easy and quick. Amazing service! More

Everyone that helped us with our purchase was very courteous and helpful. An overall good experience courteous and helpful. An overall good experience More

Sales people were great and told me all about vechicle got quick check in on the sale well pleased got quick check in on the sale well pleased More