South Shore Nissan

Avoid!!! My girlfriend wanted to trade in her 5th Nissan 5 months early. The salesman Matt gave her a price and she said she wanted to test drive another type of car before she did the deal. Matt left a voi 5 months early. The salesman Matt gave her a price and she said she wanted to test drive another type of car before she did the deal. Matt left a voicemail for her giving her an even better price. She went in to do the deal but sat at his desk ignored for 40 minutes. She asked Matt to call her tomorrow and left out of frustration with the fact that she was ignored. Matt never called. She called the sales manager two days later and was put on the line with Lou. Lou told her "you ain't getting the car at that price. Go buy the Hyundai. If it was such a good deal, why did you leave? And I don't care about the voicemail, you've got nothing in writing." We were in shock. How do you get someone to go from rolling models every two or three years into the arms of another company? Just take a lesson from Matt and Lou at Massapequa Nissan!! More

I do not even want to give them one star. 100% liars and terrible, terrible customer service. I leased a new car 5 weeks ago and they told me EVERYTHING I wanted to hear. I was ending an old lease early terrible, terrible customer service. I leased a new car 5 weeks ago and they told me EVERYTHING I wanted to hear. I was ending an old lease early to start a new lease. I was giving the car back a month early and expressed concern about my last payment. It was pushed aside until I finally sat down the the finance guy Vinny (terrible) who rushed me through the process. He told me to "just cancel my check" and I wouldn't have to worry about my last payment. Um, what?! No. So then he says, "Call Nissan finance, and they will apply the old payment to your new lease. They do it all the time." I was skeptical but my sales representative agreed and said Nissan does that all the time. Don't worry - just call them Monday (this was on a Sunday). I call Nissan Finance on Monday and they told me they never just "apply funds" from one lease to another and the dealership is well aware of this. I was very upset by this and spent the next two weeks calling the dealership trying to talk to someone about this. I got Vinny who told me he "couldn't believe Nissan Finance said that" and "they do it all the time." STILL trying to tell me that. He told me he would look in to it and get back to me. NEVER DID. I then tried contacting the Lease manager. Could not help me. I tried the manager of the WHOLE PLACE and he said "why are you calling ME of all people?" Literally said that. Really? Finally I received their survey in my email. Ripped them up because I am completely unsatisfied. I checked the box that says I would like to be contacted. Sophia, the customer service manager contacts me. She's so sorry. She can't believe it. She's going to look in to it. She's going to send me free car washes (woo ..hoo...). Not only did I never receive the car washes in the mail, I never heard back from her. Stay away. Stay far, far away. Huge liars that just want your money and will say anything they can do get it. More

After ten months of paying for a 2006 used Nissan loan for my nephew, in 2010, I walked into this dealership frazzled and uninformed. Very long story short, I had two trade-ins: my 2002 fully loaded 6 cy for my nephew, in 2010, I walked into this dealership frazzled and uninformed. Very long story short, I had two trade-ins: my 2002 fully loaded 6 cylinder Altima with 58,000. They gave me $4000 for my 2002 model (which now I know, even right now in 2013 is still worth about $9,000), and added on another $10,000 for my nephew's remaining loan on the 2006 to my lemon, basic 2010 Altima. I was ripped off, taken advantage of, and through all this, thief FRANK, car salesman, (and forced retired cop, excessive force) evilly smiled at me. Like taking candy from a kid. Upon reaching home, I realized I didn't have the itemized sales receipt. I called them; the chick that took care of finance refused to give me a copy of the sales receipt and insisted she had. To this day, I've never found it. I've never gotten over the bitter taste in my mouth, I can't forget the look on that evil man's face as he took advantage of me, and I would never recommend this place. Never ever go to a car dealership without first researching prices. Never ever tell the salesman what you could probably pay. Never ever purchase a basic model (doesn't even have fog lights) for 28,000...I know the story is incomplete, but it would take a book to explain. Don't shop at this place. Oh, yeah, and don't trust in-between people (I think he called himself 'The Edge' or something) that claim to negotiate for you; they work with these dealers and split the dough. Another rip-off. Don't allow anyone to pressure you, thoroughly research and if you need to walk out to clear your mind, do so. And then go somewhere else. More

I previously purchased a vehicle at Massapequa Nissan. Al helped me with my purchase this time. I had a great experience here, and very happy with my new vehicle. Al helped me with my purchase this time. I had a great experience here, and very happy with my new vehicle. More

lets see the incompence of everyone is far to vast to put into words the fact that I can call a tire shop and be treated better than a dealer is crazy. I will never recommend this dealer to anyone you shoul into words the fact that I can call a tire shop and be treated better than a dealer is crazy. I will never recommend this dealer to anyone you should be asshamed of yourselves to offer the quality of customer care that I experinced today. The location of this dealer made me want to use it however I will no longer be doing this I will travel far to avoid this dealer. More

After negotiating the price for vehicle, "financial representative" quietly added $749 + tax Administrative Fee to your invoice. He showed your on computer all extra fees (vehicle registration fee, tax representative" quietly added $749 + tax Administrative Fee to your invoice. He showed your on computer all extra fees (vehicle registration fee, taxes, etc.) except these one. You find this $800 charge at home when you review your purchase statement. When next day I returned to dealership and asked for explanation, Jim Castro and manager Doug could not explained the reason for those fees. But since customer (me) has signed the papers which they showed you in the rush at the time of purchase, they did not offer any apologies and solutions. BE AWARE of hidden ADMINISTRATIVE FEES AT THIS DEALERSHIP. It is not first car I have purchased. Only here there is such practice. Stay away from this dealership!!! More

This dealership was fantastic, no one pushed me into buying anything. But at the same time everyone was very friendly and nice. I would definately recommend this dealer and my salesman to anyone looki buying anything. But at the same time everyone was very friendly and nice. I would definately recommend this dealer and my salesman to anyone looking for a car. More

Dealership opened at 9AM, I walked in the showroom at 9:01AM ready to PURCHASE a Nissan 370Z, was promptly "kicked" out of the showroom due to a "meeting" the salesmen were having. I assume the meeting w 9:01AM ready to PURCHASE a Nissan 370Z, was promptly "kicked" out of the showroom due to a "meeting" the salesmen were having. I assume the meeting was a "pre-work rally" or maybe where they discuss sales/numbers and if that was the case they should have those meetings BEHIND closed doors, not in the open show room. To make matters worse, the "gentleman" who "kicked" me out was rude! I guess they didn't need/want my cash at this dealership. More

Just got a new car here today and was so pleased with my experience. Not only was everyone helpful and friendly, but i got a great deal. I went to multiple dealerships that gave me high prices and attitude. experience. Not only was everyone helpful and friendly, but i got a great deal. I went to multiple dealerships that gave me high prices and attitude. Would recommend this dealership 100 percent! Saw Zacou and Ross! More

They smile in your face and stab you in the back . Be carful of Vincent he knows how to deceive the customer and lies to your face.i negotiated a good price on my Altima 2013 and went in to pick up the c carful of Vincent he knows how to deceive the customer and lies to your face.i negotiated a good price on my Altima 2013 and went in to pick up the car late feb 2013 ,was kept waiting for salesman even though I had an appt ,car was not ready it was all a big rush get the car off the lot dealership was closing .i reviewed my bill when I got home and and found a charge for 795.00 added to my bill for a so called administrative fee ,was told by Vincent it gets added to all sales ,but the salesman was not aware of this and did not tell me ,he said tax and tags no hidden fees . do not trust this dealership take your business to a reputable dealer who is honest and trustworthy More