South Shore Nissan

Absolutely atrocious dealership - crooks galore!!! In an attempt to be an objective reviewer I will try to describe both what is good and what is bad and let you judge for yourselves. The good: 1. In an attempt to be an objective reviewer I will try to describe both what is good and what is bad and let you judge for yourselves. The good: 1. Big dealership and ample supply of various models. The bad: 1. Curt & sleazy staff in all levels. 2. Absolutely dishonest & unprofessional. 3. Love to waste your time - one person says one thing which then gets contradicted by another person. I went there yesterday with my father (30 mile ride for us) as they were the closest dealership in the area with a specific color & trim of a 2015 Nissan Murano that we wanted. We got straight to brass tax and told them what price we were looking for. We got a bunch of nonsense for them sales representative that specialized in wasting our time and adding melodrama to the whole experience with canned remarks like "I can't sell you this car at this price and still keep my job tomorrow". All in all after 45 annoying minutes, we finally tentatively agreed on a price (30K for S trim with the NAV package and a few accessories) and proceeded to the next phase of the process. They brought us to a room with a "Finance Manager" named Larry who started saying we were asking too much, that this deal didn't make sense, and that the dealership would lose too much money (BS!!!). He said 30.5K made more sense and then upon asking about financing, informed us that there was no 0% APR financing available. One of the main reasons we picked the Nissan Murano was for their attractive incentive offers clearly plastered all over the main corporate website. Looking straight into my eyes he said "there are no 0% APR on Nissan Muranos anywhere in the US and if you have a dealership that offered that deal, you should go there and take it". Then he added, "I know that since there is no 0% APR, you will be back here and get this vehicle from us - we will earn your business the right way". Talk about gall! Getting really frustrated at this point, I told the sales rep to go on her computer to the NissanUSA website and see the promotion for herself. After seeing the information for herself, she ran to the back office to tell them that we were in fact correct. Upon her return, not to look bad, they played it like it was an honest mistake. Where have you ever seen a finance manager not being aware of the finance options offered by the parent company? Forgive the crude remark here but in my view he is either a complete incompetent imbecile or nothing more than an ordinary sleazy crook. I will let you decide for yourselves. We turn around and left that moment. At any rate, we go a vehicle the next day from a different dealership at 1,000 below the "best price" offered by this dealership with 0% APR. Talk about a night and day difference of experience. xxxxxxto Nissan of Edison in NJ! Arthur More

service experience 1) leasing my car was a ridiculous and time consuming experience that personally i felt was drawn out unnecessarily because i am a young female -i was 1) leasing my car was a ridiculous and time consuming experience that personally i felt was drawn out unnecessarily because i am a young female -i was a little apprehensive being on my own- i felt i should have brought a man with me because it was just a lot of back and forth.. it took almost 6 hours to complete everything. this also was in february of 2014. very possible they've changed the sales floor around and maybe work to expedite the procedure. 2) after 16 months my transmission went on my brand new nissan rogue- i was upset to say the least- but Fred in the service department was awesome. down to earth real nice guy who got to the point and was up to date with information and maintained good customer contact. 3) only giving 4 stars instead of 5 because i felt i should not have had to ask to have an suv as a loaner car - loaners provided for more than a week should be comparable to the make and model that you are leasing/financing - i got stuck in a sentra which was such a downgrade compared to my rogue- after getting a little upset and dealing with consumer affairs i was put in a fully loaded pathfinder - good move for nissan as that very well may be my next lease..... but overall- very nice very pleasant people i've dealt with regarding this inconvenience!! More

Avoid like the plague Worst experience yet!I was dreading turning in my lease but had constant offers to upgrade.when I got there, no one helped me in spite of having an ap Worst experience yet!I was dreading turning in my lease but had constant offers to upgrade.when I got there, no one helped me in spite of having an appointment.. Left and called back in by sales "manager" Scott Murphy.he is rude obnoxious and arrogant to his own sales people. He promises everything just to turn around and change price,etc..was also promised an expedited "processnd was there for 5 hours..go at your own risk and bring something to do while u wait and wait and wait.... More

AMAZING SERVICE!!! when looking for my new car, I never considered a Nissan. When I stepped into Massapequa Nissan Rich approached us with such interest and politeness. when looking for my new car, I never considered a Nissan. When I stepped into Massapequa Nissan Rich approached us with such interest and politeness. He put me in a Maxima and I fell in love. I had to return for a new key and dealt with Fred and he too was fantastic!! I would highly recommend this dealer for overall service!! I give them 2 thumbs up!!! :) More

Service Experience I brought our Nissan Altima in for an oil change, inspection & a recall for the hood latch. One thing I like about their service dept is you actually I brought our Nissan Altima in for an oil change, inspection & a recall for the hood latch. One thing I like about their service dept is you actually schedule an appointment for service at your convenience. When you arrive they take the car right away, so you don't have to wait. They have a very nice waiting area and the service reps are very nice and very helpful. Service time is usually pretty good. I was helped by Fred Sanfilippo and he was very helpful in informing me of the services that would be performed and he followed up with me when necessary. Overall I had another very good service experience at Massapequa Nissan. More

WOW!!! They did it!! Put me in a 2015 Rogue...Thank you. The Massapequa Nissan Team did it! I love my new Rogue. Got the color and interior I wanted. Everyone was so nice. Chris Shorter, Larry V., Joe t The Massapequa Nissan Team did it! I love my new Rogue. Got the color and interior I wanted. Everyone was so nice. Chris Shorter, Larry V., Joe the Manager....thank you from the bottom of my heart. You all made it happen...Thank you....and of course my husband Angelo. :) More

The most helpful dealership and no stress when buying my car I had an overall great experience when buying my car. Everyone was very helpful and I had Jeff Scarola the sales rep helping me and he was so knowl I had an overall great experience when buying my car. Everyone was very helpful and I had Jeff Scarola the sales rep helping me and he was so knowledgeable and knew what "I was looking for and made it happen. More

"Recall handled" I had a recall on my hood latch and Fred took care of everything. He also informed me of other work that needed to be done. He honored a coupon that I had a recall on my hood latch and Fred took care of everything. He also informed me of other work that needed to be done. He honored a coupon that I left at home and his service was excellent. More

Martha makes a bad situation better My ac compressor failed Martha my service advisor was helpfull and caring .Martha worked with me on pricing and my car was ready when promised . My ac compressor failed Martha my service advisor was helpfull and caring .Martha worked with me on pricing and my car was ready when promised . I WAS UPSET BECAUSE THE CAR ONLY HAD 82000 miles on it More

Excellent, AGAIN Jim Castro and Mike Sealys were, once again, GREAT to deal with! I've been leasing my vehicles from them for YEARS and they always make the experience Jim Castro and Mike Sealys were, once again, GREAT to deal with! I've been leasing my vehicles from them for YEARS and they always make the experience easy and fast! I wouldn't go anywhere else even though it's not a convenient location for me to get to...I highly recommend them! More