South Shore Nissan

Guaranteed Warranty Scam In 2011, I purchased a 2008 Rogue. At the time, the salesman and manager kept selling this warranty...can't lose...if you don't use the warranty with In 2011, I purchased a 2008 Rogue. At the time, the salesman and manager kept selling this warranty...can't lose...if you don't use the warranty within 5 years, you get your $2500 back... we'll, 5 years later, after not using the warranty, I start calling Nissan. As I can see from many reviews of this dealership, I experienced the same "no call back" response. I figured I would hear from someone at Nissan with an email or letter saying my $2500.00 is on it's way but that never happened. My paperwork did not have an expiration date on it (I wonder how that was conveniently left off??). Anyway, I get so many excuses from Nissan telling me someone will call back, my paperwork is missing, I have to speak to the finance manager, the finance manager is only there a couple of days a week. Finally, I learn I have to speak to the Warranty company and Nissan gives me the wrong warranty company...I'm leaving messages for a guy who has no idea who I am. I finally speak to someone who directs me to the right company and after a few emails and phone calls, I speak to someone who tells me the warranty expired a couple of months ago!! She did tell me that if the dealership Waives this expiration date (which wasn't on my paperwork), she will send a check. I've called Nissan so many times and am still waiting for a returned call!! Horrible customer service!! If you're not buying a car from them, they do not want to assist you. More

Lease My sister highly recommended Richard she had a great experience with him. I visited other Nissan and she was right he was very patient and knowledgeab My sister highly recommended Richard she had a great experience with him. I visited other Nissan and she was right he was very patient and knowledgeable. No pres6not pushy setup my Bluetooth a d showed me how to use all my bells and whistles. Thank you Rich and Massapequa Nissan. More

NO PRESSURE PURCHASE PLEASANT EXPERIENCE WITH MY SALESPERSON SURPRISINGLY. NOWADAYS PURCHASING A CAR CAN BE HORRIBLE. RICHARD WAS AMAZING AND TRUE TO HIS WORD VERY TRANSPA PLEASANT EXPERIENCE WITH MY SALESPERSON SURPRISINGLY. NOWADAYS PURCHASING A CAR CAN BE HORRIBLE. RICHARD WAS AMAZING AND TRUE TO HIS WORD VERY TRANSPARENT. HE LISTENED TO ME AND HELPED ME WITH MY WANTS AND NEEDS TO HELP ME PICK MY CAR. I LOVE MY NEW MURANO IT'S A GREAT SUV. HE WAS ALWAYS CLOSE BY WHEN I WAS WAITING FOR FINANCE LARRY WORKED HARD TO GET ME A GREAT APPROVAL RATE AND GOT ME A DEAL ON A BUMBER TO BUMPER WARRANTY. DEFINITELY RECOMMEND YOU SEE RICHARD CAICEDO IF YOU GO GET A CAR More

Always a Pleasure Larry has been helping my family for years and each time I go there, he greets me with a larger than life personality. He addresses any and all quest Larry has been helping my family for years and each time I go there, he greets me with a larger than life personality. He addresses any and all questions we have and always makes sure we are getting the biggest bang for our buck. Larry is very professional with what he does and I plan on going to him for many more years to come. More

RUN AWAY! you WILL get ripped off Once you negotiate a lease deal with the sales person and receive a quote for monthly payments, you will be directed to finance representative - Larry Once you negotiate a lease deal with the sales person and receive a quote for monthly payments, you will be directed to finance representative - Larry Velasquez who is supposed to tell you how much your taxes, bank and title fees will be. Larry is the biggest xxxxxxx that I've met at any dealership, ever. He will try to rip you off and lie in your face. His "due at signing" quote is much higher than it normally should be, so if you ask him for a breakdown, he will present "Marketing fee", "listing fee" and more such nonsense fees. When you confront him, he gets very irritated. After a lengthy discussion of the extra fees, he admitted that they post "bait and switch" ads online with very low monthly payments to get you through the door and then charge you ridiculous nonexistent fees. Needless to say, as soon as he told me that, I walked out. More

Never Again Laura a saleswoman there got me a really great deal the first time I bought a car from them. Why I didn't wait for her to get in I just don't know. If Laura a saleswoman there got me a really great deal the first time I bought a car from them. Why I didn't wait for her to get in I just don't know. If I had, I wouldn't be writing this now. This time I had Matt a different sales person. Never should have listen to and believed him and Larry the financial manager. They're very smooth, very slick and fast talking and glossed over what they were doing to drive the price up. They mislead me. The window sticker was removed and it wasn't until after I signed that I found out I got the shaft and paid way above sticker price. They said they would pay off my loan as a trade-in on my current car. I was still stuck getting charged $680 which was part of the loan they did not cover so, the financial manager lied about that. When I told him I didn't like the rate on the loan that he offered me, he got me a better rate but he didn't tell me he added several thousand dollars worth of add-ons in the form of extended warranties, pre-pay maintenance and roadside assistance plans so they could make their money. I ended up paying several thousand dollars more than I was told by the salesman. In the end it seems like a $30,000 car cost me $37,000 go figure. It's my fault for believing and trusting them. I will not be recommending this dealership to anyone and I will never buy a car from them again. More

Fast and easy I recently traded in my lease and got into a new 2017 Nissan Rogue at massapequa Nissan. I had the absolute pleasure of working with Corey as my sales I recently traded in my lease and got into a new 2017 Nissan Rogue at massapequa Nissan. I had the absolute pleasure of working with Corey as my salesperson and the first thing I told him was that I needed this to be handled quickly as I was pressed for time. He told me he would have the whole process done in a short period of time and he absolutely kept his word. The whole process was seamless and I could not have been happier with the outcome. I recommend massapequa Nissan and in particular I recommend anyone who is looking for a quick but thorough transaction to request to work with Corey!!! More

Stay AWAY unless you bring magnifying glasses I went to this dealer on an advertised ad for a vehicle that was listed on the internet. I came in after speaking with someone named La Shay. Upon a I went to this dealer on an advertised ad for a vehicle that was listed on the internet. I came in after speaking with someone named La Shay. Upon arrival I asked for him and they claimed he was upstairs with another customer, we were handed over to Michael Sealys, La Shay never came down. After testing the car, I sat down and inquired about the numbers. Here were the surprises that I got from him. He was moving slowly so I felt a scam what about to happen. Here is what I was told: 1) Although the car listing said Pre Own Certified - the car was not and that it would cost another $875 to have it "officially" certified. 2) Although the listing was $16,982 they told me that I had to see the fine print way on the last line of the ad that required an additional 2,995, it had to be financed through Nissan and you had to have a 720 Credit Score. Basically the car that was listed in large print for 16.9K suddenly because $20k. There was a couple in the dealership that stormed out as I was coming back from my test drive. I should have taken that as a sign and left with them. Another guy tried to explain it away but it all felt like a big scam. I guess La Shay is still hiding. There are other dealers out there that are operating with integrity, give them your business, I AM. More

Never Again, Regret Going !! Went in to buy a use car , something bigger for my kids .. this guy went to talk to see what the bank says .. the guy he was talking to another guy th Went in to buy a use car , something bigger for my kids .. this guy went to talk to see what the bank says .. the guy he was talking to another guy that maybe was in his break , eating salad .. the xxxx guy didn't even pick up the phone to even try his best to call the bank .. I understand my cerdit it not good & I had a repo but I know I could of get something even with a high rate .. I work in a use dealer , this people sucks !! They lost my sale & I will tell people never to come there .. they don't care about there customers!! More

Good Experience at Massapequa Nissan When working in customer service, I learned that when someone has a bad experience, they are far more likely to leave a review than if they had a good When working in customer service, I learned that when someone has a bad experience, they are far more likely to leave a review than if they had a good one. I had a good experience at Massapequa Nissan. I was shopping around for a car and have been to several dealerships. I went here because I saw the car I wanted for a good price on Autotrader. I worked with Chris Shorter, and he was great.. as was Larry, the finance guy. They both weren't pushy, condescending, or unreasonable. This was the first car I purchased, and I was worried about financing because I don't have good credit. They worked with me to get the car I wanted at payments I can afford.. and even went out of their way to assure I got the extended warranty. Without their help, I really don't think I would have wound up with the new (used) car I wanted. If you're in the market for a new vehicle, definitely give them a chance. More