South Shore Nissan

When I picked up my car the fuse panel cover in the passenger compartment was missing. When I contacted my sales agent- Cato Thomas- he said they would correct the problem. They never called & never fi passenger compartment was missing. When I contacted my sales agent- Cato Thomas- he said they would correct the problem. They never called & never fixed the problem! Very poor customer service! More

I cancelled my Road Hazard &Key protection policies 1/24/21. It is April and still waiting for my $1149.00 refund. Reply would be appreciated! 1/24/21. It is April and still waiting for my $1149.00 refund. Reply would be appreciated! More

I'm very surprised that so many people gave this dealership good reviews. I hope my experience might lead you to consider spending your time and money elsewhere. I'm a lifetime car enthusias dealership good reviews. I hope my experience might lead you to consider spending your time and money elsewhere. I'm a lifetime car enthusiast and have enjoyed helping many people navigate the sales experience over the years. I haven't before seen tactics like I saw here. And I felt bad that my young salesman was likely forced by management to use some of these ridiculous tricks. I was interested in a 2018 Mazda 3 Sport (base model, unoptioned) and traveled from NJ, across the river from Manhattan, to see it, because the price was so attractive - better priced than any other example I found on cars.com in the metro area, at about $12,000. After I test-drove the car, the salesman jotted added fees - reconditioning and transportation fees, and others - on a piece of paper and handed it to me. I was very surprised, and asked him if a decimal place was missing, and he said no, it wasn't. These fees somehow turned a $12,000 car into a $17,000 car, pre-tax - pretty closely approaching the price of what the car cost in 2018 when new! I pointed out to the salesman that he was asking about $3,000 more than Edmunds' (and KBB's) retail price, and that would be for top condition. He replied that the dealer DELIBERATELY listed a deceptively low price to bring traffic in the door, and couldn't justify a price thousands of dollars above what the market dictated, other than to suggest that the dealer just needed to make money. I probably should have left, but negotiated the price down to an acceptable level. Before I went to pick up the car the following Saturday, the salesman told me, to my surprise, that a personal check would an be acceptable form of payment for the balance of the purchase price. When I arrived, the finance department told me that a check was unacceptable, and that credit card (with an added fee), cashier's check, or money order would be accepted. Since it was Saturday afternoon, banks were closed, and the post offices that I visited had trouble issuing money orders in excess of $10,000. I resigned myself to pay the credit card fee to avoid having to return again, and went back to the dealership. This time, the dealership told me that credit card would ALSO not be accepted. So I was told to come to Long Island to pick up the car, and NO form of payment that any person could actually provide on a Saturday afternoon was acceptable. I wasted most of the day for the trip and attempts to obtain an acceptable method of payment. The finance manager gave me an attitude and showed no remorse at all. After asking the salesperson for my deposit back 3 times over a week, I still had not received it. I eventually called and spoke to his boss, and he processed it promptly. I made the mistake of not leaving after the dealership jacked up the advertised price from about $12,000 to about $17,000, about $3,000 above KBB"s retail price in excellent condition. Talk about contempt for customers. Your time is valuable - please don't waste it here. There are other Nissan dealerships who will, I'm sure, treat you far better. More

Save yourself the time and hassle. The second they get your money, they don't care about anything. I was sold an extended warranty under false pretenses (although the car was used it's a 2020 and still un your money, they don't care about anything. I was sold an extended warranty under false pretenses (although the car was used it's a 2020 and still under manufacturer warranty, which I directly asked about and was told, “oh no that warrantee is void” ) After a week of trying to get someone on the phone, I asked them to cancel the warrantee and expressed that I felt I had been deceived, the guy who sold it to me told me that it "wasn't his job to know everything about every car." He then proceeded to get loud with me and talk over me (a trait common to ALL the employees at the dealership) and I finally was told I could come down and sign a cancellation. Fast forward over 2 months, they never submitted the cancelation form, which I only found out because I called the warrantee company directly. It’s now been ANOTHER 2 months and I have yet to receive the check. In addition, I also found out that there is at least $1,000 worth of undercarriage damage done to the car from an accident that happened before I bought the car, even though the salesman went on and on about how the car was in near new condition and had undergone a 100 point inspection and it was in fantastic shape. Bottom line is, every person I encountered at this dealership was rude, cut me off, talked over me, and did nothing to help. More

gave a price & honored the price, no games. gave a quote over phone and no issues when we arrived. Left with a lease & it was a smooth transaction. over phone and no issues when we arrived. Left with a lease & it was a smooth transaction. More