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South Shore Hyundai

Valley Stream, NY

4.2
1,243 Reviews
South Shore Hyundai, formerly Hyundai of Valley Stream, is now under new ownership, in a BRAND NEW location in the Green Acres Mall. Let us introduce you to our new staff, show you some of our special vehicle offers, and take you through our complete line of new and pre-owned inventory. We can help you find exactly what you are looking for. Come check out our New Super Store! We know your time is valuable so visit us online before stopping in. We are sure you will find our website is a fast and convenient way to research and find a vehicle that's right for you.
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360 West Sunrise Highway

Valley Stream, NY

11581

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Showing 1,243 reviews

September 01, 2014

Laura was Great! Was very glad that I dealt with Laura who was always very responsive to my questions and needs. I would highly recommend her if you want a pleasant More

by 21thursday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Omar, Laura Diaz
Sep 02, 2014 -

South Shore Hyundai responded

Thank you for your positive review. I will be sure to let Laura know what you said. Please feel free to stop by anytime we can be of assistance to you. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

August 29, 2014

Re: Heated Seats for 2015 Elantra Thanks to Mr Ed Thronton for his true professionalism. Ed and Percy Urrutia, General Manager has the matter resolved. We will have the Heated Seats More

by anello1s2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2014 -

South Shore Hyundai responded

Mr. and Mrs. Anello, I'm glad with the help of Ed and Percy I was able to turn this situation around for you. As often is the case, with just a little care and attention most mistakes can be corrected and I'm pleased that we were able to come through for you. You have been a valued customer of ours for quite some time and I hope our relationship will continue long into the future. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai.

August 13, 2014

Bad Experience False Advertising to get you in dealership We went there after seeing their ad on their website for new 2013 Elantra for mid $14000. The ad said they had 3 in stock with automatic transmission More

by Roxann22
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 27, 2014 -

South Shore Hyundai responded

The ad we ran clearly stated the vehicle was a manual transmission. It wasn't in the fine print it was right at the top of the page. You wanted an automatic transmission vehicle which was priced higher and you were free to choose either. I fail to see how it's a bait and switch if you misinterpreted the ad. We DID have the car advertised in stock. What we DIDN'T have was an automatic for the sale price of the manual. I'm sorry if this upset you.

August 05, 2014

Laura was Fantastic I'm a first time buyer that went to south shore hyundai extremely nervous and not sure what to expect. Laura was so helpful and kind and explained eve More

by n.antranik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Diaz
Aug 07, 2014 -

South Shore Hyundai responded

I'm happy to read such a positive review. Yours is the experience we strive to give each of our customers and I'm glad that you chose to share it with us on Dealer Rater. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

July 31, 2014

Mr john incampo I walked in and was greeted by miss Diaz she was very professional and knowledgable any questions or concerns I had. She put them to ease. She work More

by John22356
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura diaz, Laura Diaz
Aug 07, 2014 -

South Shore Hyundai responded

Thank you for your positive review! Laura was quite pleased when I told her about it. Best of luck with your new Genesis! Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

July 23, 2014

Dealership can make a deal service dept sucks I just got a car from this dealer ship. Salesman was great. The service dept. sucks. Vanessa Gonzalez one word xxxxx. Certified pre owned car one w More

by Mr.Cumbo
Quality Of Work
Price
Recommend Dealer
No
Aug 07, 2014 -

South Shore Hyundai responded

Mr. Cumbo thank you for taking my call today and again my apologies. As I said on the call I spoke with Ed Thornton our Service manager and he was very helpful in my ascertaining what took place and as I discussed with you over the phone, the matter has been handled. Second, as a small token of my appreciation for bringing this matter to my attention please know that two additional free oil changes will be added to your record with us. I can only hope that these steps will help restore your confidence in our dealership so that you can feel comfortable visiting us again. Your experience was not typical of how we like our customers to be treated and I do look forward to meeting you in the future. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

July 11, 2014

Great customer service, no time management Came in on a Tuesday night to test drive a Hyundai veloster, walked out with a veloster ordered for me and coming in the next day. Great customer serv More

by simone narissa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 12, 2014 -

South Shore Hyundai responded

Thank you for your positive review and my apologies for the wait time. A new car purchase does take some time but we'd rather make sure everything is done correctly and no errors are made. There are usually a lot of things going on behind the scenes during a vehicle purchase that the customer is not always aware of and this can make your wait time seem like FOREVER especially when you are excited and want to get driving already lol. Negotiation and test drive, vehicle features explanations, DMV paperwork and registration, banking negotiations, billing and contracts, prep work, state inspection, data entry and registering your purchase into our database, delivery to you of the vehicle and much more. I hope you enjoy your car and drive it in good health! Thanks again, Fred Luhn Business Development Manager South Shore Hyundai

July 10, 2014

Fresh Start Best car buying experience thus far. Customer Service was comfortable and pleasing. It's how every dealership should behave like. Best decision we hav More

by jrosen14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Puerto Rican young guy behind counter, Fred Heller
Jul 11, 2014 -

South Shore Hyundai responded

Sometimes the shortest reviews are the best reviews and this is a perfect example. Thanks so much for your kind words! Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

Jul 11, 2014 -

jrosen14 responded

I thought I could only write a small amount. I want to make sure people take the time to read the review which is why I kept it short. We were so please with Fred and the whole management team. Anytime we had a concern you were able to clear it all up! We love our new car.

July 06, 2014

Started out great We walked into the dealership and we were greeted by Darryl. He started out great not pushy or anything else. As we got involved in the price he start More

by Fredhecker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Jul 21, 2014 -

South Shore Hyundai responded

Mr. Hecker, I thought after we spoke several times via private messages and several times over the phone that you understood why we couldn't meet your price objective. The price you wanted was based on your belief that your trade was worth around $5000.00. You agreed after we spoke that it was only worth around $1500.00 so I am a bit confused why this negative review remains unmodified but I guess that's water under the bridge. I still look forward to meeting you and finding a car for you that meets all your specifications. Our conversations made me realize that you're not a bad guy and I would hope that you realized that we're not terrible either. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

June 30, 2014

great experience khalil azim was very respectful and courteous to my wife and i . he took care of every aspect of the sale from explaining the features to setting up m More

by rick124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
khalil azim
Jun 30, 2014 -

South Shore Hyundai responded

It was nice speaking to you over the phone and via email. I'm happy that Khalil was able to make your experience with us a good one and even happier that you took the time to review us and write about it! My Sincere Thanks, Fred Luhn Business Development Manager South Shore Hyundai

Jun 30, 2014 -

South Shore Hyundai responded

Thank you for your positive review. Sincerely, Fred Luhn Business Development Manager South Shore Hyundai

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