South Hills Kia - Service Center

Annual Inspection Overall service is good. Always call before they perform a repair which is appreciated. Although, I always ask for a car wash (supposed to be a "perk" Overall service is good. Always call before they perform a repair which is appreciated. Although, I always ask for a car wash (supposed to be a "perk") and rarely get it. I've mentioned it a couple times and I'm told they were busy or it's cold or they forgot. Ironically, the car wash next door is always busy. Unsure why they don't deliver that promise?? More

'Your mistake' at my cost. I had an oil change and a recall appointment on 9/29/18. I asked why I wasn't notified my brake pads were running low. I was also told during an oil c I had an oil change and a recall appointment on 9/29/18. I asked why I wasn't notified my brake pads were running low. I was also told during an oil change my brakes are checked. When I asked why wasn't I told my brakes were running low? He said "that's our mistake"!!! That's a dangerous mistake. What other mistakes are happening??? Especially during an inspection. Was this "mistake" on purpose in order to also cause damage to my rotors for a larger bill charged to me? Either way, this is unacceptable - it's also unethical. Is corporate Kia aware of this practice? I will not buy another car from your dealership. Not to mention everytime I had an oil change from the package I prepurch More

Annual Inspection + More I have gone to South Hills Kia for my state inspections for the past several years, partly because they offered free inspections. Just went in early I have gone to South Hills Kia for my state inspections for the past several years, partly because they offered free inspections. Just went in early December 2018, and they charged me for the inspection. Didn't tell me anything about whether there was a policy change or anything. Thought that was a perk for buying a Kia and going there for my state inspections. That's pretty lousy on their part for not communicating with the customer. Am I supposed to ask about the free inspection each time? Is that how they do business now? Also, asked about the Kia Fuel Reimbursement program (which I can take part of because I have a qualified car) when I arrived. I didn't have the confirmation file printed, so they told me I needed that form (mind you, Century III Kia never asked in the years I dealt with them). As an alternative, the service writer said he would check to see if he could handle the mileage verification without the printed form, but never updated me on that. Overall, it wasn't what I call a great service. It was okay, but after my last few visits being good, this was a let-down. There appears to be an incredible disjointed-ness between the Service and Parts department (it's like they don't communicate with each other much). More

Great! Manny at the service center is always a great help with a positive attitude! Great communication with the issues at hand, follows up throughout the wh Manny at the service center is always a great help with a positive attitude! Great communication with the issues at hand, follows up throughout the whole process! Great service with Manny always. More

Oil change Awesome service from Manny and crew. Waiting room comforts include hot coffee or tea and TV. Easy coupon buying for changes make no surprises. No ap Awesome service from Manny and crew. Waiting room comforts include hot coffee or tea and TV. Easy coupon buying for changes make no surprises. No appointments for oil change means they work on my schedule. More

Quick and done right First big service checkup. Easy to schedule. When dropping off I asked how long. They said maybe an hour. Done in 40 minutes and washed. First big service checkup. Easy to schedule. When dropping off I asked how long. They said maybe an hour. Done in 40 minutes and washed. More

Outstanding Service. We have been using the deakships for year, they service is so great that we take other vehicles there. I take my Jeep and my wife’s Mitsubishi due to We have been using the deakships for year, they service is so great that we take other vehicles there. I take my Jeep and my wife’s Mitsubishi due to the outstanding service. Everyone if knowledgeable and experienced, it is always a pleasure dealing with the service reps “Ed” and the managment team. Matt and his team are very helpful and courteous to our needs. Thank you, keep up the good work. Ammar More

KIA mandated updates/service KIA mandated updates were performed on 2012 KIA Optima GDI-Turbo. Was completed in estimated time. Also provided transporttation to South Hills Villag KIA mandated updates were performed on 2012 KIA Optima GDI-Turbo. Was completed in estimated time. Also provided transporttation to South Hills Village while I waited for service to be completed. More

Excellent Service ! Service people were very professional and courteous and washing the car is a great bonus! We get a lot of compliments after the washing as to how goo Service people were very professional and courteous and washing the car is a great bonus! We get a lot of compliments after the washing as to how good the car looks.....and it's a 2011 ! More

Frustrating start to finish Could not get a person in service on the phone for two days to make appointment and no calls back. Finally got a supervisor. Service was a recall and Could not get a person in service on the phone for two days to make appointment and no calls back. Finally got a supervisor. Service was a recall and then my non-dealership mechanic said I had a small oil leak that should be under warranty. Sorento is at 97K of what I thought was 100K warranty. Service called to first say it was a non-original oil plug that had damaged oil pan, not covered under warranty and wanted $270 to fix. I told them that my mechanic said it was coming from top of engine so that was wrong. Then told I had no warranty, that it expired at 60K because I bought the vehicle used. Never mentioned that previously and it is also something that those buying a used Kia should know. They wanted to charge me a $54 "diagnostic fee" but I got mad at at that point. Will not go there for anything other than a recall. More