South Bay Ford Lincoln - Service Center

Every. .. yes I am using an absolute... every Service/repair has been poor. Overt oversights by the service crew on work done... every service request had .. yes I am using an absolute... every Service/repair has been poor. Overt oversights by the service crew on work done... every service request had problem. No regard for double checking work. leaving unstable vehicle..after repairs...broke down across from dealership hours later (3 hours) whoops they forgot to replace a dead battery after having it 4 four days. Veghicle brought in for 3 things. 4 days 1 thing done. Vehicle was under full warranty worker noted power steering leak on work order. Did not fix it. Service manager never mentioned it to me. It was never fixed. Realized months later. Hanging with other customers for service is group therapy. The quality and longevity of Products are eyebrow raising. Sales people could not or would not sell me a vehicle twice would not take the time to run numbers made me wait for hours and failed to have a talk about new vehicle purchase. .. In return emails I received ....they begging for another chance as I told them they lost sale.... empty apologies. And now the mistruths they are flowing like Niagara Falls regarding the bronco 2021 reservation process is deplorable. This team can not even make up believable excuses for all their mistakes and illogic Oh our CRM system says we called.you on xx day at xx time... - anyone with 2 minutes can fact check their crm claims. I Checked my call details on phone bill... yup no calls. the crm system is inaccurate. Endless mistruths This dealership has proven to me... they will not have my back especially in repairs and they can not even close deals. How hard is it to sell someone a car... when they walk in knowing what they want AND with my own financing. When I brought up these ‘antic’ played by the sales team to the gm ...he could not comprehend what I was meaning by”saying finance games and antics.’ Expecting me to believe his factless illogical reasoning. .He thought he had an upper hand.... taking me as a fool. A week later I went to collect documents of the service jobs from South Bay for upcoming litigation and had brief conversation with Howard (previous phone conversation) now in person. A face to face conversation with him ..(he could not even look at me... oddly sat at his desk with his eyes closed 80% of the time) ....I see this is the Howard game. ultimately he raised his voice and reprimanded me,yelling that I was wrong as if I was a child. So gross. Regardless he was Unable to explain anyone one of their numerous mistakes that he and the sales team have made. does Fomoco have any idea this is the ‘’South Bay Ford’ treatment. This questionable dealership cost Ford at least a $65k sale. Go to a worthy dealership. Heed the warnings. More

They showed me poor customer service. The service department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon. department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon. More

Rip Off Scam Artists! Even to their own customers! I purchased my new F150 through South Bay Ford. About 3 months after my purchase, I had a new double din (larger screen than normal) radio installed b I purchased my new F150 through South Bay Ford. About 3 months after my purchase, I had a new double din (larger screen than normal) radio installed by a different stereo shop. Because my new stereo was larger than the factory stereo, I had to have a new dash kit (moulding that goes around your dashboard) installed as well. About a week after having everything installed, all of the electronics (windows, stereo, ect.) suddenly stopped working and the truck wouldn't drive. In a panic (I use the truck for work) I had my brand new truck towed up to the dealership. After they diagnosed it, they came back and told me that when the new stereo was put in, someone had put too large of a fuse in the fuse panel and that allowed an electric surge to fry the main electric panel causing the problem. $550 is what they charged me. I went back to the stereo shop, figuring someone owes me $550. The stereo shop was very adamant that they didn't touch the fuse, and there was no need to touch fuses when you install a new stereo. They even wrote it on company letterhead and signed it. So I went home and did some research. Turns out the stereo company was correct. There is no need to touch the fuse when installing stereos. What I did find out is the dash kit company had a recall on that dash kit. They replaced it for me and told me that if South Bay Ford had simply unplugged the dash kit, everything else would have went back to normal. There was no need to charge me $550, because all they did was unplug the dash kit!! I of course returned to the dealership, and tried to reason with them at first. I spoke with my service manager Eric Estrella wondering why they bold faced lied to me, got nowhere. Instead of answering my questions, Mr. Estrella went 'ghetto' on me-trying to intimidate me, at times he did things like get loud, standing over me as I sat waiting to talk to the service GM, when the GM did finally talk to me he stood behind him mad dogging me, cracking his knuckles like he wanted to fight me. I even asked the GM if this was their normal MO, allowing a employee to stand around giving dirty looks to a customer while there was no need for him to be in the area as we spoke? Yes, the GM allowed for it too continue. The service manager, Gabriel Havrilchak (whom i thought I was on pretty good terms with before this happened) not only backed up the 'bad fuse' story, but out and out was a complete jerk. His response when I asked him why they lied about the fuse, was (verbatim) "Your truck worked when you got it back, didn't it?" Then after I told him I was going to blast him on every review board online I could find, and sue him in small claims court, responded by telling me I wasn't welcome back , and I would have to get my services I had already paid for at his dealership done at a different Ford dealership, even though South Bay Ford had already pocketed my money. Several months later, I tried to turn to the actual GM, Dan Mueller. He was extremely hard to get ahold of, but after my undying persistence, I got a call. What was I thinking? I was thinking he would do the right thing, hahahaha. Of course not. He tried to take my words and turn them around, and eventually lied to my face as well (I had reported this violation to the federal automotive agency. Turns out they are like the BBB-no real authority, they only take reports-they can't force any of these guys to do anything. But they can testify for you in court. The investigator recommended that I sue, and he would be very happy to give the courts his opinion!). After several calls back and forth, Dan told me he spoke to the investigator, and the investigator told him he said no such thing! So of course I called the agency the very next day...... the investigator had been transferred to a completely different branch of the bureau all together-about a month earlier!!! Dan Mueller had lied to my face about even speaking to the investigator-he had no interest at all in finding out the truth. What a joke this place is. On their own website, it states "Everyone here lives by one simple rule - our customers deserve to have a stress free and informative experience" It should state "Everyone here is a scam artist. We get care less about our customers, and like to lie to their faces giving them the most stressed filled experience imaginable" I hope that $550 was worth forever losing a customer, and the fact that I will forever spread this story to anyone who will listen. If my story saves just one person from getting scammed by this dealership, I'm glad I could help. If South Bay Ford loses just one sale because of what happened to me, your in the hole and deserve it! More

Hi prinessa lewis South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car b South bay ford dealer in Hawthorne are best in town I got 2017 fusion from there .Freddyk help me he is the best .I didn't just get a brand new car but I'm part of the ford family now cause that way they treat u there .If you're part of ford family. More

Outstanding Service and MORE! Although I usually see Eduardo I had a great experience this service call with Steve Lopez. Steve couldn't have been more courteous and helpful; seei Although I usually see Eduardo I had a great experience this service call with Steve Lopez. Steve couldn't have been more courteous and helpful; seeing to my regular service but also quickly arranging a warranty issue. My first experience with Steve was outstanding. As stated I usually see Eduardo who is also a consumate professional; always willing to go the extra mile to provide excellent service. My real fave is the snack bar. If you haven't had a breakfast burrito you are missing a great deal. The counter lady ios really sweet and helpful, too. A great experience, as always, at So. Bay ford. More

I purchased a used saturn vue and I was treated with the respect and courtesy as if I was purchasing the most expensive vehicle they had for sale. I have since experienced excellent service from their serv respect and courtesy as if I was purchasing the most expensive vehicle they had for sale. I have since experienced excellent service from their service department and my service advisor Mike Pendleton. I recommend South Bay Ford for both vehicle purchase and vehicle service to every one. They are GREAT!! More

Frank and Carlos (they work as partners) in service have helped me out with the maintenance and repair work on my 2002 F-150 4X4. They explain the causes and solutions to potential problems and offer great helped me out with the maintenance and repair work on my 2002 F-150 4X4. They explain the causes and solutions to potential problems and offer great advice on my vehicle. I would recommend this dealer without hesitation for their service work. THERE IS NO SUBSTITUTE FOR EXPERIENCE. Chuck Johnson El Segundo, CA More