Mike Pendleton

I want to start by giving credit where it is due: the greeters and the mechanics do a great job. My vehicle was serviced correctly, and the initial intake was smooth. However, the experience was complete greeters and the mechanics do a great job. My vehicle was serviced correctly, and the initial intake was smooth. However, the experience was completely soured by the unprofessionalism and blatant disrespect of the service advisors—specifically Rohish Ratti and Cindy Ayala. Hostile Communication: When I politely inquired about the 3–5 hour wait time being a bit excessive for a standard oil change, I was met with a sarcastic and rude response: "This is not Jiffy Lube; you can go there if you want." As a paying customer at a dealership, I expect a level of professionalism that was clearly missing here. The most disappointing part was witnessing these two "bad apples" badmouthing customers the moment they stepped away from the desk. It is incredibly uncomfortable to be in a waiting area where the staff is talking "crap" and making nasty comments about the very people they are supposed to be assisting. Communication regarding vehicle status is non-existent. My car sat ready for 40 minutes without a single text, call, or page. I eventually had to ask a greeter for an update myself. The greeter was very helpful and confirmed the car had been done for a while, while the advisors simply ignored it. If you value your time and expect to be treated with basic human decency, avoid Rohish Ratti and Cindy Ayala. This dealership has talented people under the hood, but the "gatekeepers" at the service desks are making the business look terrible. I will be looking elsewhere for my future maintenance. More

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Really came through on my 2023 Bronco. My original 2021 4 door automatic order was delayed again to a 2024. South Bay Ford had a 2 door manual on the lot. Because of the issues on my origi My original 2021 4 door automatic order was delayed again to a 2024. South Bay Ford had a 2 door manual on the lot. Because of the issues on my original order they gave me a great price on the 2 door that more than made up for loosening 2 doors and the automatic. After driving it now for a few days I’m very happy with the quality, price, and South Bay Ford (not so much for Ford Motor Company with their total lack of communication and ability to produce my original order) More

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Every. .. yes I am using an absolute... every Service/repair has been poor. Overt oversights by the service crew on work done... every service request had .. yes I am using an absolute... every Service/repair has been poor. Overt oversights by the service crew on work done... every service request had problem. No regard for double checking work. leaving unstable vehicle..after repairs...broke down across from dealership hours later (3 hours) whoops they forgot to replace a dead battery after having it 4 four days. Veghicle brought in for 3 things. 4 days 1 thing done. Vehicle was under full warranty worker noted power steering leak on work order. Did not fix it. Service manager never mentioned it to me. It was never fixed. Realized months later. Hanging with other customers for service is group therapy. The quality and longevity of Products are eyebrow raising. Sales people could not or would not sell me a vehicle twice would not take the time to run numbers made me wait for hours and failed to have a talk about new vehicle purchase. .. In return emails I received ....they begging for another chance as I told them they lost sale.... empty apologies. And now the mistruths they are flowing like Niagara Falls regarding the bronco 2021 reservation process is deplorable. This team can not even make up believable excuses for all their mistakes and illogic Oh our CRM system says we called.you on xx day at xx time... - anyone with 2 minutes can fact check their crm claims. I Checked my call details on phone bill... yup no calls. the crm system is inaccurate. Endless mistruths This dealership has proven to me... they will not have my back especially in repairs and they can not even close deals. How hard is it to sell someone a car... when they walk in knowing what they want AND with my own financing. When I brought up these ‘antic’ played by the sales team to the gm ...he could not comprehend what I was meaning by”saying finance games and antics.’ Expecting me to believe his factless illogical reasoning. .He thought he had an upper hand.... taking me as a fool. A week later I went to collect documents of the service jobs from South Bay for upcoming litigation and had brief conversation with Howard (previous phone conversation) now in person. A face to face conversation with him ..(he could not even look at me... oddly sat at his desk with his eyes closed 80% of the time) ....I see this is the Howard game. ultimately he raised his voice and reprimanded me,yelling that I was wrong as if I was a child. So gross. Regardless he was Unable to explain anyone one of their numerous mistakes that he and the sales team have made. does Fomoco have any idea this is the ‘’South Bay Ford’ treatment. This questionable dealership cost Ford at least a $65k sale. Go to a worthy dealership. Heed the warnings. More

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Final Update! Dealership has made our deal right. Repaired all issues and gave a loaner that was better then the car we purchased. Has been active and responsiv Dealership has made our deal right. Repaired all issues and gave a loaner that was better then the car we purchased. Has been active and responsive to issues and concerns. Adolfo made everything right and made us a bit more comfortable with our purchase and our family has finally begun to enjoy and love the explorer. I will recommend this dealership and give them a second chance just from the levels of concern and active responses and care they shown to ensure we where happy. ---------------------------------------------- Update: dealership has reached out and is attempting to make things right. Adolfo has helped get the explorer repaired. They have had it for about two weeks now replaced two axels and 2 wheels but it still shakes so it will be going back on Tuesday. They did give me a warranty but not the full term that was originally promised but take what you can get. Had to ask to get copy's of our purchase but got them when we came back to sign for the 4 year 52k mile warranty. ---------------------------------------------- Well our experience started out good. Walked around looked at some cars. Didn’t see what we want but then the sales men said he had something that was a lease return that hasn’t been checked in yet and shows it to us. We looked it up on the dealer website too see it’s photos it was listed at 32k. I asked if it was going to be certified used with 7yr/100k mike warranty and he stated yes since it’s 2018 and only has 21k miles. We end up having our baby the next day so we asked to hold it so we could purchase it. We did a credit application thinking we where getting the warranty and 32k price. Well dealership bait and switched us and wanted to charged 35k for the car and offered no warranty but wanted to charge me 4k for it. I ended having to make some calls to my ford board chairmen to get anywhere as we where just baited and switched by the shed car manager. Unfortunately dealer owner was on vacation so getting and form of help was out of question. Fast forward we now have had our credit pulled 13 times and the get the price to 32k. We then are forced to buy it as we don’t want anymore pulls on our credit. We get the car have It one night and it won’t start. Batteries exploded and corroded and after doing more look through there’s foreign objects inside my engine from the mechanic and nature. So it’s obvious no inspection was completed. After buying a new battery I text salesmen explaining situation and get nothing but rude response saying it’s my fault. I then call joe one of the managers and he states to bring it in for a new inspection. On my way I notice the SUV is wobbling all over the road. I bring it up and it turns out the new tires they put on it where not balanced. Not only did they give me a unsafe car for my new born child to get hurt in but they didn’t have any remorse. Now I’m hesitant to keep this car as I don’t trust it since obviously dealership doesn’t trust it and won’t warranty it. If your looking for a safe dealership go somewhere else. I can’t Believe dealership owner will operate a business this way or let his people bait and switch. I am giving the dealer owner a few days to reach out as my contact for the board said he would and if I don’t hear I’ll submit a complaint with the government for the bait and switch. More

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They showed me poor customer service. The service department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon. department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon. More

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Avoid this dealer, they lie to make the sale and then go radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal. The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look.” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive. Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong. South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup. I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state. More

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Good sales experience. Horrible service experience. I will start off this review with the only positive I have. In regard to the sales team here at SouthBay, I would say they have some very friendly and I will start off this review with the only positive I have. In regard to the sales team here at SouthBay, I would say they have some very friendly and helpful customer service. Guillermo Longo (sales consultant) was a pleasure to deal with and gave me great insight on the vehicle's we test drove. He is the reason this review gets 1 star. As for the service department, I am utterly disgusted. I will start off with how stand offish Mike Pendleton (service manager) is. From someone who has owned a Ford Fusion for the last 4 years, I have never had any serious issues with my vehicle outside routine maintenance. I drove my sedan cross country (from NY to Cali) the beginning of this year. My vehicle came in for a recommended transmission service about 3 months ago and this week my vehicle is no longer functioning. Mike from the jump told me it was wrong to assume the dealership had any play in this. He failed to realize I too work at a dealership and I know how the game goes. While at my recent service I was not informed of any trans leaks, etc. After having the vehicle towed in by AAA who informed me that they believed my transmission oil was what was leaking, the service dept is now informing me of the leak between my transmission and transfer case. One of the main causes of this would be the output shaft seal. I was told my vehicle was test driven and safe after. I later found out that the transmission oil used in my vehicle was also an aftermarket product !! I go to the dealership for OEM parts and original everything. I was not informed of this until recently. I have now opened a case with corporate and a wait a call back from the General Manager Dan Mueller in regard to my case. I wish I would've done more research before coming to this dealership. Because I have heard nothing but horrible reviews about their service. Be careful of the shady business that is done here. More

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Awesome service! We recently bought a 2016 Ford explore with Max and had such a wonderful expierence. He was extremely patient, informative, and professional. After We recently bought a 2016 Ford explore with Max and had such a wonderful expierence. He was extremely patient, informative, and professional. After shopping around at other dealers max really worked with us and found what we needed for our lifestyle. After accepting on a deal and all the paper work (which was 11:30pm) max stuck around to make sure we had any questions for him, and made sure we felt confident with the vehicle. Really a great expierence More

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