South Bay BMW - Service Center

Excellent service. My first experience with South Bay BMW was excellent. After setting up an appointment Anderson, he was professional and friendly from the moment I st My first experience with South Bay BMW was excellent. After setting up an appointment Anderson, he was professional and friendly from the moment I stepped out of the car. He was efficient completing all of the paperwork and I was done in a flash. The next day I recieved my completed car and it has been working well ever since. More

Good and efficient service. Friendly and efficient service. I would recommend this dealership to anyone. I have always felt that my service needs were taken care of. Thank you Friendly and efficient service. I would recommend this dealership to anyone. I have always felt that my service needs were taken care of. Thank you More

On time service without hassle. Kyle at South Bay provided me a good service. He called me right away as soon as my car's service was completed. Thanks for great service. Kyle at South Bay provided me a good service. He called me right away as soon as my car's service was completed. Thanks for great service. More

Good overall experience with minor hiccups Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an un Great customer service at service desk. I was Not entirely happy with loaner car process as I had to go through Enterprise and it appeared to be an uneccesary hassle. Also, my car was not washed after service and I did not have time to wait while picking up the car. More

Great service Dan is always a pleasure to work with. Have had my cars serviced at South Bay for years and the Service Department is one of the reasons I continuall Dan is always a pleasure to work with. Have had my cars serviced at South Bay for years and the Service Department is one of the reasons I continually lease BMWs. More

Seamless customer service Each time I visit South Bay BMW, I am always impressed with how hard the staff works to make my experience as easy and smooth as possible. Each time I visit South Bay BMW, I am always impressed with how hard the staff works to make my experience as easy and smooth as possible. More

Maint/service On-line appointment was user-friendly and convenient.. Vee Oganesyan was very professional and provided terrific customer service. Maintenance was com On-line appointment was user-friendly and convenient.. Vee Oganesyan was very professional and provided terrific customer service. Maintenance was completed in a timely manner. Check-out was easy. More

Unexpected Repairs The service rep assigned to my car, Tim McIntosh, was extremely helpful and knowledgeable, I couldn’t have been happier with him. The drop off was smo The service rep assigned to my car, Tim McIntosh, was extremely helpful and knowledgeable, I couldn’t have been happier with him. The drop off was smooth. Picking up my car after the work was completed was another matter. I was ignored, and by ignored I mean my presence wasn’t even acknowledge, at the cashiers desk. I stood there for at least 10 minutes before a young lady finally showed up and asked if she could help me. Getting the car to the valet area was another 20 minute wait, even they called for it twice (no explanation as to what was taking so long). The service area needs some signage. Driving in, especially if you are not familiar with the dealership (I’m visiting from out of state) is a crap shoot. I wasn’t the only one scolded by the valets for not knowing where to go when I brought my car in. While waiting for my car two other people were scolded for not intuitively knowing where to go, and what to do. So, to summarize, the only reason I gave you four stars was because of Mr. McIntosh, he is that good. More

Greg’s i3 Aug ‘18 service review Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - co Darryl was thorough and informative - kept me regularly up to date on the details of my car’s servicing, including the reinstallation of software - confirmed the functionality of features having issue - had car washed, then called to confirm car was ready for pick up - all in all, this was a successful serving... very happy with the results, more than satisfied with the process! More

Perfect Service The service was amazing. I would recommend this dealership for sure. fast and responsive. I was in & out real quick and got a loaner as well. The service was amazing. I would recommend this dealership for sure. fast and responsive. I was in & out real quick and got a loaner as well. More