South Bay BMW - Service Center

All around BAD At the end of 2018, I purchased a New BMW from South Bay BMW . The my sales person (not listed here) was amazing. I got the exact car I wanted with th At the end of 2018, I purchased a New BMW from South Bay BMW . The my sales person (not listed here) was amazing. I got the exact car I wanted with the perfect payment to match. Things went down hill from there. Once in finance, I worked with East Lin. Things went ok until I said I didn't want to purchased additional warranties or coverages as I didn't see the added value. His whole demeanor towards me changed. He started talking to me in a condescending way and it was to the point I almost backed out of the car deal. Nonetheless i stuck it out and moved on. I came in for the "VIP" car wash approximately a week later. During that visit, my BMW struck another car or object. I didn't realize it until i pulled it into the sun. I notified the valet team who moves the cars back and forth. They told me they didn't know if I did it when i pulled out. Frustrated, I asked for a manager when I was instructed they didn't work for BMW but an outside contracting company. Not much was done to rectify that situation. Now the last issue. I had my car towed in for service early one morning with an appointment. After writing up my car, I was informed there wasn't any loan cars available and Id have to rent through enterprise. When I went to the counter, the lady was rude and loud with my personal business and at the end of the interaction told me I couldn't rent a car. I spoke with upper management about the issue and notified my service advisor I would wait for a loan car to come in. Danny McKenna told me everything would get sorted and I'd be on my way. Farthest from reality. I was contacted by an unknown person at the dealer who told me I would be handled soon. Six hours after sitting at the dealer, I was notified that i was banned from receiving a loan car because I didn't live close to the dealer. That's false, It was a miscommunication on their part. John Hall and Enayat Sharaf were the only one's who could lift that and wouldn't. It was ok to take my 1,500 to service my car however not provide me transportation because they misunderstood something. I reached out to Enayat myself to resolve the issue and maintain a business relationship with the service side of the dealer and he didn't return my calls. Their VIP program touts free service loaners and car washes however my car always ends up scratched and dirty and clearly loaners are reserved for special clients. I was very loyal to this dealer because the service advisors and sales have always been good to me. Management however, is a different story, East, Enayat and John Hall need to come off the high horse and see things from the customer side. It's easy to bark orders when you don't know both sides of the story. Loosing one loyal customer might not mean anything however a lot of business comes from word of mouth. My views on BMW as a brand are tarnished. More

RIP OFF Four years ago I went to SB BMW to purchase a car but they gave me a terrible price so I bought it from Riverside. However, I decided to service my Four years ago I went to SB BMW to purchase a car but they gave me a terrible price so I bought it from Riverside. However, I decided to service my car @ South Bay BMW. Then last year I was looking for a new car for my wife. I contacted the dealer and they never followed up with me. I purchased a car from Keyes Audi. Everything was fine till my factory warranty and maintenance expired recently. Last week I went to for an oil change. The service adviser told me that I also need spark plug replacement and oil change. I knew about the spark plugs because I already changed them. I was quoted for $450 (vs $100 for labor and $80 for OEM parts @ 3rd party shop). We moved forward and the service adviser "Kyle Robinson" told me that they have a "service special" for oil change @ $99 (down from 250). Great? He started working on the paper and when I was about to sign it I've noticed a charge "Client states perform standard scope per key reading". I asked what does it mean because the price was higher than the actual oil change. He explained that they need to reset the computer readings after the oil change for just $116 on top of the $99 oil change. (I'm not a car expert but I usually research about cars and I knew that resetting the oil/brake interval is a matter of holding a button for few seconds and then holding it for few more to reset the service interval). I asked him if he wants to charge me $116 for probably 30 sec of work and he said " Yeah, but it's still cheaper if do that than if you go will the full price oil change $250... I confronted him and he was pissed and he scratched it from the invoice. (I was promised a complimentary loaner when I scheduled the appointment, however, he called an Uber to pick me up. That's fine ... Then a few hours later he called me to tell me that my car is ready. My wife dropped me at the dealership and I paid the invoice. I gave the valet the invoice and 15 min later I asked what happen with my car. Few mins later the valet told me that my car is not ready. It'll take an hour to wash it. They completely lost me as a client. More

PLATINUM CAR WASH Mr Vee was my advisor who was very nice, he inspected my car before it was wash but he did not after it was finished, my dashboard was not cleaned, se Mr Vee was my advisor who was very nice, he inspected my car before it was wash but he did not after it was finished, my dashboard was not cleaned, seats where not wipe down, and it was on Saturday which is very busy day. More

Outstanding Customer Service Consistently! I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more I have always received outstanding customer service from my service representative, Darryl. I am extremely happy to be one of his customers for more than 10 years! He is very professional and efficient in ensuring his customers leave happy and satisfied. Thank you for a job well done! More

BEST CUSTOMER SERVICE Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different d Darryl is the best. I have been his customer for years and continue to receive the best customer service. I wouldn't dream of going to a different dealership. More