South Bay BMW - Service Center

From the moment I came in for service, South Bay BMW did everything right. I really appreciated the beautiful car wash and having a few nicks and bumps buffed out was a surprise bonus. everything right. I really appreciated the beautiful car wash and having a few nicks and bumps buffed out was a surprise bonus. More

I've been working with Sergio since my last vehicle. I haven't taken my cars anywhere else but here to have work done on. Great guy to work with! haven't taken my cars anywhere else but here to have work done on. Great guy to work with! More

Having purchased a used vehicle and wanting the best service, I went to South Bay BMW and my Service Advisor, Darryl Kwock. After my first service I must say that the experience was exceptional (not sur service, I went to South Bay BMW and my Service Advisor, Darryl Kwock. After my first service I must say that the experience was exceptional (not surprising as Darryl provided the same level of service for a previous vehicle). Darryl's friendliness, knowledge and professionalism is the reason that I will return to South Bay BMW and I commend your organization for having him on staff. Thank you Darryl and South Bay BMW! Sincerely, Corey F. More

Just dropped off my 2011 335i coupe for a service. Mr. Herrera was very friendly, polite and quick! No hassle and definitely coming back for other services for my car. Thanks! Herrera was very friendly, polite and quick! No hassle and definitely coming back for other services for my car. Thanks! More

On June 19, 2012, I took my car into South Bay BMW for service and a wash. They also performed an inspection as well. They next day I went to use my windshield wipers and one of them was broken. Why wa service and a wash. They also performed an inspection as well. They next day I went to use my windshield wipers and one of them was broken. Why wasn't this noticed? I contacted my service advisor regarding this issue and he never responded. A few days later, I called him again and we scheduled a day for me to come in to have it repaired. However, I was unexpectedly scheduled for a Court appearance and left my service advisor a message regarding scheduling another date for repair. He has never returned my phone call. Additionally, I emailed the general manager regarding the service advisor's lack of customer service and I have never received a reply from the general. This dealership lacks customer service. I have had several of my cars serviced through McKenna BMW for 7 years and never have had an issue. Therefore, I returned to McKenna BMW to have my windshield wiper repaired with a smile and excellent service. More

I own a 2008 M3 Convertible that I bought from South Bay BMW back in 2009 and I have no complaints so far. Service department is great, no long waits, and there is always a loner car available when I needed BMW back in 2009 and I have no complaints so far. Service department is great, no long waits, and there is always a loner car available when I needed. Kudos to my service advisor Marc Pizzuto. He's extremely efficient, very patient, and always takes good care of my requests. I would definitely recommend him to my friends and family. Thanks Marc for always doing a great job! More

There are THREE things that one should experience when dealing with an Auto Dealership: #1. PROFESSIONALISM #2. INTEGRITY #3. ETHICS And a great staff. And SOUTH BAY BMW has those THREE qua dealing with an Auto Dealership: #1. PROFESSIONALISM #2. INTEGRITY #3. ETHICS And a great staff. And SOUTH BAY BMW has those THREE qualities mastered. I consider South Bay BMW my extended family... Not qualified you might say.... Well after 9 vehicles between my wife and I this definitely makes me qualified. Mahalo for another awesome experience. More

I have bought many new cars over the past 40 years. I purchased my present car, a 2011 BMW M3, from South Bay BMW. All service has been performed in the dealership's service department. The service adv purchased my present car, a 2011 BMW M3, from South Bay BMW. All service has been performed in the dealership's service department. The service advisor that I have been dealing with his Kevin Smuckler. Without a doubt, he takes better care of me and my car than any service advisor I have ever dealt with at any dealership. When I leave my car with Kevin, I am confident that the service needs will be done right. Kevin is knowledgeable about my car and is, frankly, a very nice guy. I will continue to go to South Bay BMW for service largely because Kevin Smuckler is there. Mark Arnold More

Kevin has always provided me with great quality service. He keeps you up to date and is honest about what's best for you. I'd recommend him to anyone looking for top notch service. He keeps you up to date and is honest about what's best for you. I'd recommend him to anyone looking for top notch service. More

they are friendly, efficient, great with the loaner cars, even when they are extremely busy you can tell everyone is working hard to get everyone taken care of as quickly as possible and kevin is great! even when they are extremely busy you can tell everyone is working hard to get everyone taken care of as quickly as possible and kevin is great! More