South Bay BMW - Service Center

Excellent Service Dan Grammer is fantastic to work with. Meets me immediately, quickly writes up the service request and keeps me informed on the work. Always deliver Dan Grammer is fantastic to work with. Meets me immediately, quickly writes up the service request and keeps me informed on the work. Always delivers on his commitments. More

Oil change As stated above I brought my car in for an oil change! Other problems were discovered which I agreed to have done, my car is running much better now As stated above I brought my car in for an oil change! Other problems were discovered which I agreed to have done, my car is running much better now than prior to the service! More

Amazing service. I have bought my last two cars from this dealership and love the attention they give to details. From purchasing, financing and service. Love the se I have bought my last two cars from this dealership and love the attention they give to details. From purchasing, financing and service. Love the service department. More

Great service. I am a ten year plus customer of this dealership, which is excellent in every way. I appreciate the friendly, quick service from all employees. I am a ten year plus customer of this dealership, which is excellent in every way. I appreciate the friendly, quick service from all employees. More

Drop off and pick up customer service needs work My Service Rep Willie Reyes was great, however, the people at drop off, pick up, counter/register (both at your dealership and Mini) need some work. S My Service Rep Willie Reyes was great, however, the people at drop off, pick up, counter/register (both at your dealership and Mini) need some work. Service with a smile from start to finish and a little attentiveness goes a long way. You should have the drop off area a bit more organized. Everyone is there just standing around and talking with each other. I parked, got out of car -- no one came up to and asked if I needed help -- no eye contact and no one concerned or asking if I needed help or was looking for anyone in particular at service. Same thing again when I went to pick up my car. More

Stay away from the Service Department !!! Very dishonest service advisor, I will not go back. Rude, and has no product knowledge. Their Vice President, Bob Hogan wasn't very interested in my e Very dishonest service advisor, I will not go back. Rude, and has no product knowledge. Their Vice President, Bob Hogan wasn't very interested in my experience either. I guess it runs in the "family". More

Great service for first time BMW owner. So I came here for the first time in December of 2016, two days before New Year's day, because my TPMS light had turned on 4 times since April. I had So I came here for the first time in December of 2016, two days before New Year's day, because my TPMS light had turned on 4 times since April. I had been reinflating my tires to get the TPMS light to turn off, but since this was the 4th time the light had turned on in a relatively short period of time, I decided to take my car to South Bay BMW to find out what was wrong. Without even having to make an appointment, I stopped by after work and Alen, my new Service Advisor, immediately came out to have a look at my tires while one of the parking attendants backed up the car. He immediately found a giant screw that had lodged itself into my rear passenger side tire that I had missed. So I left my car with Alen to have the tire replaced and I got a very clean X3 loaner to use while my car was worked on. When my car was ready on the 2nd, I got a call, a text, and an email from Alen letting me know (nice!) and it's been smooth sailing since. My second time here was in mid February, I came in because I was due for a brake fluid exchange. My car's CBS indicator for brake fluid had been red for a week and I finally made time to come in after work. Again, I met with Alen without an appointment. I left my car with him, but when I went to the loaner desk, it turned out that my license had expired and my new one was sitting on my desk at home (doh!). So I got my car and dropped it off again a couple of days later (with my new license in hand this time) and I requested a sedan and got an extremely clean and very new 330i loaner! My car was ready the next day, but I couldn't make it there before closing, so I took advantage of South Bay BMW's very generous 24 hour grace period on loaners and I picked up my car the next day after work before they closed. Again, Alen and his team did an excellent job! Even though I've only left my car with Alen twice, I feel like we're building a good rapport, he's patiently answered all of my questions, and I feel comfortable recommending him and South Bay BMW to anyone looking to service their BMW. The one thing I wish they'd add to improve the customer experience is contactless payments. Contactless is a shared standard used by Apple Pay, Android Pay, Samsung Pay, Microsoft Wallet, and is even built into the BMW credit card offered by BMW. Check the brochure for the BMW Card at the parts/cashier desk where the BMW Card is clearly pictured with a contactless logo on the front indicating that it has contactless built in. It's disappointing that you can't use the contactless feature built into every BMW Card at South Bay BMW. To the management/accountants/owners of South Bay BMW, I'd like to add that contactless payments DOESN'T ADD A PENNY to card processing costs (not even for Apple Pay), so please, please add contactless payments as a way to improve the customer experience for BMW Card cardholders and Apple Pay, etc. users. More

Bad service experience They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most rece They are way overbooked and each time I drop my car off it takes multiple days to return the car. They never call with updates. During my most recent visit, they had my car for three days and only replaced my run flat tire for $400! They didn't fix my brown trunk and told me that I needed to buy a "BMW" UBS cord for $100 even though my Apple cord worked when I got the car in 2015. It's enough to make me look for a different car. More