South Bay BMW - Service Center

Worst experience I ever had from a BMW dealership I’d like to bring my worst experience I had from your service team to your attention. The incident just happened today during receiving service from y I’d like to bring my worst experience I had from your service team to your attention. The incident just happened today during receiving service from your dealership. I made a service appointment a week before and my appointment was at 9 am today. I showed up in your dealership’s driveway on time. However, my service advisor didn’t even come out until 30 mins later. In fact, he sent someone else to check me in. I finally got checked in around 9:30. Your team made me wait in the car for 30 mins while other people who came after me got checked in as soon as they arrived or no longer than 5 mins. Once the service was completed, I was advised to go to the cashier to sign the paperwork. I got to share my worst experience with the service manager, Charlie, as he happened to stand there chatting with the staff. When I was ready to give the paperwork to get the car pulled out in the driveway, I was asked if the car hadn’t been washed, would I still take it as is. Don’t you think the car should be ready before the customer was advised to go to the cashier and signed off the paperwork? Also, I was asked when I checked in if I wanted the car to be washed and I said yes to the service advisor. So I went back inside to speak to Charlie again and explain my frustrations and all of a sudden, one of the cashier staff wanted to join the conversation between me and the service manager. Once I responded to her comment, she got mad and asked me not to talk to her since she wasn’t the one who serviced the car with a rude tone. The service manager had to stop her from misbehaving to me. I didn’t remember her name otherwise I would let you know her name as well but I’m sure you can find out from Charlie. This was the worst experience I’d ever had but most importantly I didn’t expect this type of experience from a BMW dealership. This was also my first time getting my BMW serviced at your dealership and your team couldn’t even give me a good first impression. I’d had BMW for the past 4 years and I’ve never had to write any complaints to Long Beach BMW. They were always fast and treated customers with respect. Clearly, some of your staff haven’t been trained to meet BMW’s standard. Sadly, I decided I will not go back to your dealership again. Thank you for your attention. I hope you understand my frustrations from the experience I had today and I hope you will address this with your staff. More

I've always been happy with South Bay BMW. especially my service advisor Anderson Chowchilla. You can't imagine how resourceful and how comforting it is to know that your vehicle is being maintained strictl service advisor Anderson Chowchilla. You can't imagine how resourceful and how comforting it is to know that your vehicle is being maintained strictly. I have all 3 BMWs in my lifetime and South Bay BMW has been the best for me I appreciate everything Anderson and the dealership has done for me. And yes I would recommend any of my friends or family to consider South Bay BMW when purchasing a new BMW or servicing their current BMW it is a 10 for me. Thank you I appreciate you all More

14 Year History w/South Bay BMW My service advisor Anderson Chinchilla is great to work with. Everyone at the service facility is friendly and good to work with and very attentive. My service advisor Anderson Chinchilla is great to work with. Everyone at the service facility is friendly and good to work with and very attentive. More

damaged a door during service and lied about it I brought in my BMW 535i for service to this dealership and they damaged a door. I did not notice the damage when I picked up the vehicle and when I i I brought in my BMW 535i for service to this dealership and they damaged a door. I did not notice the damage when I picked up the vehicle and when I informed my service coordinator Jorge Gonzalez a couple of days later he refused to take responsibility. I tried speaking to his manager and others but they all kept lying. They kept saying that the damage did not occur with them. Multiple body shops told me that this sort of damage occurs when a door is kept open while bringing down a car on a service lift. More

Jorge is always helpful and get me in and out quickly. He is a great service advisor and would most definitely recommend him to everyone He is a great service advisor and would most definitely recommend him to everyone More

Terrible experience-Lazy service guy yelled at customer Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:3 Darryl Kwock is the worse service adviser ever. Completely rude and insulting to customer. Got a late message from him ask me to pick up my car by 6:30. Even though I know I have 24 hours to return I still try best to rush back before its closed. I got there 3 mins before close ( check the camera time stamp!) He started arguing with me because he is all packed up and trying to leave early. He then threatened not to let me pick up my car also yelled at me saying he will charge me for extra the rental fees! He further turned around to instruct the other girl don't help me. OMG I can not believe BMW such a high class brand used such low class at the front line to service patron customers. So shocking disappointed! This service adviser has no intention to service for sure. Will not return South Bay BMW to get insults again!! More

Professional Service Took my car in recently for a standard 30k mile service. Silvio was very professional and easy to talk to. I made request to pick up my car by 4:00 p Took my car in recently for a standard 30k mile service. Silvio was very professional and easy to talk to. I made request to pick up my car by 4:00 pm and the car was ready for pick up by 11:00 am. More

Worst experience in any business. I stopped going there years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done an years ago but had to bring back my BMW because of a poor tint job( water under tint)They claim I bought a cheaper tint which I would of never done and on my receipt I have no proof because product is NOT written anywhere. They want to give me cheaper non UV blocking tint! This dealership lies so much about everything. They only care about the money, NOT the customer. Service is always trying to get money out of you for anything, tires, alignment, things you don't need, etc. Turnaround Employee rate is high. Wait time for your car is ridiculous. I once had to wait two weeks for my Sirius radio to be re-installed. More

Love this dealership. Best service staff ever! Thanks to Anderson Chinchilla for always treating me very well and taking good care of me and my car. Anderson Chinchilla for always treating me very well and taking good care of me and my car. More

Great visit Came in for a recall on my vintage 128. Anderson C was the advisor. He was great; the repair was quick. I was totally satisfied. Came in for a recall on my vintage 128. Anderson C was the advisor. He was great; the repair was quick. I was totally satisfied. More