South Bay BMW - Service Center

Great Service As ALWAYS...Dan was so helpful and professional...I am probably getting another X5 when my lease is up...looking forward to another lease at McKenna B As ALWAYS...Dan was so helpful and professional...I am probably getting another X5 when my lease is up...looking forward to another lease at McKenna BMW...I bought my car when the construction was going on...and it was sometimes difficult...But NOW the dealership s humming along...I love coming there..THANK you Dan for always being so helpful More

Routine Service Call I've been a loyal customer of SouthBay BMW for over 20 years and one of the main reasons why I continue to do business with SouthBay is because of the I've been a loyal customer of SouthBay BMW for over 20 years and one of the main reasons why I continue to do business with SouthBay is because of the great service I receive each time I come to the dealership. In particular the excellent customer service provided by Dan Grammar. Dan is always great in keeping me informed about the status of our vehicles and helpful in any other matters. More

new car service This is a very busy dealership, but all whom I encountered at drop-off and pickup were very helpful and pleasant, including those who provided the loa This is a very busy dealership, but all whom I encountered at drop-off and pickup were very helpful and pleasant, including those who provided the loaner car service. More

Exceptional I will not go to another BMW Dealership ever regardless of the deal. It was the easiest car buying experience I’ve ever had. The Service Department is I will not go to another BMW Dealership ever regardless of the deal. It was the easiest car buying experience I’ve ever had. The Service Department is exceptional. May Villalobos conducted herself very professionally and updated me timely. More

nice rep but My rep was so nice and kind, 5 stars !! But the valet crews are not... I was waiting almost 2 and 1/2 hours for oil change and tire pressure che My rep was so nice and kind, 5 stars !! But the valet crews are not... I was waiting almost 2 and 1/2 hours for oil change and tire pressure check. But my car was done already and I found my car parked outside 30 minutes ago.... I don't know why they don't call my name. I never left lounge all the time. More

Jay was excellent! efficient, polite service. thank you! Jay Ligorria was really great! This was first service call for my car, so that you, will come back next time efficient, polite service. thank you! Jay Ligorria was really great! This was first service call for my car, so that you, will come back next time More

Nice experience Ruby called me initially; very helpful. Armando was the service rep I dealt with at the dealership; also very helpful. Great experience this time; you Ruby called me initially; very helpful. Armando was the service rep I dealt with at the dealership; also very helpful. Great experience this time; you've redeemed yourselves from my very first visit there months ago. Nice improvement! Well done! More

Very satisfied May Villalobos was excellent. Friendly, helpful, honest and efficient. The dealership is clean and bright and a pleasure to visit. There is strong sen May Villalobos was excellent. Friendly, helpful, honest and efficient. The dealership is clean and bright and a pleasure to visit. There is strong sense of customer service. More

Kevin saved the day but this dealership sucks. We got called by the dealership to come back and review our new car inside and out, and since we are first time BMW owners we decided to take them up We got called by the dealership to come back and review our new car inside and out, and since we are first time BMW owners we decided to take them up on the offer. We scheduled an appointment, however everything after that point just got complicated and annoying. The rep we initially scheduled the appointment with kept changing it. We got a text the day of and said he worked earlier so asked us to come in earlier, which we did. We live an hour from the dealership and as we are moments away from the dealership, we got a text saying no one will be there to help us..... with that being said in the 9th hour Kevin came in and saved the day and ran through the car with us. We were also told we could have a car wash but by the time that was communicated it was too late for us to get back one. Overall I find this dealership to be a pain in the xxx and complicated. I think the Ford dealship by the LAX Is more organized than these folks..... and more welcoming. Also what's the point of offering a free car wash to find when shown up for your scheduled appointments they are not offered. More

Great experience! Great experience getting my car serviced. Friendliest staff (thanks Dan!) and quick in and out, couldn’t have been better. Also, great waiting area wi Great experience getting my car serviced. Friendliest staff (thanks Dan!) and quick in and out, couldn’t have been better. Also, great waiting area with full service food and coffee restaurant. More