South Bay BMW - Service Center

Good Service I brought my car in for antifreeze, Alen saw that my car was due to be serviced and then addressed other issues with my car. I got a loaner and I was I brought my car in for antifreeze, Alen saw that my car was due to be serviced and then addressed other issues with my car. I got a loaner and I was out of there is less than 30 minutes. He kept me updated and I was very pleased with the service. More

Always willing to above and Beyond I brought my car in to be serviced and Tim helped me not only with the service but also answered questions regarding accessory items I need for an upc I brought my car in to be serviced and Tim helped me not only with the service but also answered questions regarding accessory items I need for an upcoming road trip. More

Quick and nice The check-in process performed quickly and it was convenient to take Uber instead of loaner car. The service was done in one day so I didn't have to The check-in process performed quickly and it was convenient to take Uber instead of loaner car. The service was done in one day so I didn't have to get the hassle of rent-a-car process. Great! More

As always a great experience Had a minor warranty issue with my 16 528. I called service and scheduled an appointment for the following day. When I arrived at the dealer, I didn Had a minor warranty issue with my 16 528. I called service and scheduled an appointment for the following day. When I arrived at the dealer, I didn't have to wait more than a minute or two before the service advise Jay greeted me. I needed a loaner car and which was complementary. One of the things I like is South Bay's loaner cars aren't plastered with "Loaner Car" stickers on the windshields. When I see other dealers do that, I think that looks so cheep. I also like the fact that I get to drive different model BMW's. My previous loaner experience with a 16 528 influenced my decision to purchase that specific model . More

Recall notice - great service The entire process involving multiple touch points was smooth and professional. The phone call to schedule the service appointment due to a recall not The entire process involving multiple touch points was smooth and professional. The phone call to schedule the service appointment due to a recall notice was in particular a great experience. I don't recall the woman that helped me, but she was extremely competent, efficient and courteous. My service advisor, Kirk, was also sharp and fast. I signed papers quickly and found myself at the car rental counter before I knew it. I've saved the best for last. When I retrieved my car at the end of the day, I found my wife's wallet on the center console. The wallet went missing several weeks ago and one of your technician's must have found it. Great integrity! I'm a fan of SB BMW! More

Oil change plus diagnostic. I dealt with Willy Reyes, very warm and nice person, knowledgeable and reliable. Final price was a little less than quoted, always nice. Will always c I dealt with Willy Reyes, very warm and nice person, knowledgeable and reliable. Final price was a little less than quoted, always nice. Will always come back to South Bay BMW. More

Easy and Pleasant Very polite service staff. Was in and out. Courtesy Uber ride is a wonderful addition to your service. Saves time and very convenient. Made taking Very polite service staff. Was in and out. Courtesy Uber ride is a wonderful addition to your service. Saves time and very convenient. Made taking my car in for service a no hassle experience. More

Service done right When the brake warning light on my 2015 428i Gran Coupe came on, I contacted service at South Bay BMW to see how quickly they could get me in (this wa When the brake warning light on my 2015 428i Gran Coupe came on, I contacted service at South Bay BMW to see how quickly they could get me in (this was on a Friday). The first slot available was at 8:30 AM the following Monday. When I arrived, my service rep, Tim McIntosh, was ready and got me set up with a loaner vehicle. My car was ready by mid-afternoon on Tuesday, Ready for my Thanksgiving road trip. Thank you, South Bay BMW for an excellent experience start to finish More

South Bay BMW is an amazing place! Daryl and the whole crew at S Bay BMW is always helpful, attentive and professional. I love going there for car wash, service appointment, picking out Daryl and the whole crew at S Bay BMW is always helpful, attentive and professional. I love going there for car wash, service appointment, picking out my new car... I have my 3rd BMW from S Bay BMW in a row. I'll never go anywhere else! More

Jay was awesome! Excellent service by Jay Ligorria. He took very very good care of me. I look forward to working with him for a long time to come. Thank you. Excellent service by Jay Ligorria. He took very very good care of me. I look forward to working with him for a long time to come. Thank you. More