South Bay BMW - Service Center

Great service! Dan Grammer did a great job with my service appointment! He was on time to the appointment, called me to discuss the service and called me when the ca Dan Grammer did a great job with my service appointment! He was on time to the appointment, called me to discuss the service and called me when the car was ready to be picked up. Thank you Dan!! More

Flat tire solved in 24h I got a flat tire, called South Bay and Paula had a driver with a loaner car come to my location right away. Less than 24h later my car was delivered I got a flat tire, called South Bay and Paula had a driver with a loaner car come to my location right away. Less than 24h later my car was delivered back, fixed and clean. Both drivers were exceptionally nice. More

Rodent damage repaired. I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over I took my 750li in for electrical issues to discover I had rodent damage. Cost to repair was quoted. Received another call with a 40% increase over original quote to a total of over $2,400 . After a week, I picked up my car. I opened hood the next day to discover the hood liner and another area had not been replaced. I called my service advisor with my disappointment. Took car back and met with Service Manager, Silvio. Since his department erred, they replaced those parts at no additional cost. While I was not happy with 3 trips to the dealer and the unfinished work, Silvio honored the last price quoted. More

Great Service Had a great experience with May at service. I was surprised that my car would have to be kept overnight for an oil change but, she got me a rental ca Had a great experience with May at service. I was surprised that my car would have to be kept overnight for an oil change but, she got me a rental car right away and car was ready when promised. Thanks! More

Recall Part Appointment Mr Ponce was friendly and overall very professional, He was very knowledgeable about the reason of my visit, Mr Ponce answer all my questions, then Mr Ponce was friendly and overall very professional, He was very knowledgeable about the reason of my visit, Mr Ponce answer all my questions, then after almost 80 minutes my car was done. More

Hassle-free service appointment. My car indicated that service was needed and I was able to make my afternoon appointment at 10am the same day. Dropped off the car, waited hour and I My car indicated that service was needed and I was able to make my afternoon appointment at 10am the same day. Dropped off the car, waited hour and I was back on my way home. The BEST service visit I ever had. More

When Customer Service is Your Priority I am really big on customer service. The small things, like being courteous, remembering the details that sets each customer apart, going the extra mi I am really big on customer service. The small things, like being courteous, remembering the details that sets each customer apart, going the extra mile. I took my 750 LI in for a recall repair and Kyle was amazing! Didn't treat me like cattle being herded. He took his time, answered my questions, and didn't try to upsale me on anything. I was in and out, but I didn't feel pushed through a mill. I don't take my care their for service anymore because the pricing is just ridiculous, but I've always appreciated the service managers' excellent customer service, and this visit reminded me why I would patronize South Bay BMW . . . More

Always a cut above I have been purchasing one car after another from South Bay BMW. Steve Marx has always provided the best sales advise and Dan Grammer has always hand I have been purchasing one car after another from South Bay BMW. Steve Marx has always provided the best sales advise and Dan Grammer has always handled my service beyond expectations. Please pass this on to them so they know they are appreciated. Roger Caldwell More

Visit to service Quality customer service provided and car was finished at the time projected. My expectations were met. I would definitely recommend this service depa Quality customer service provided and car was finished at the time projected. My expectations were met. I would definitely recommend this service department to anyone I know. More

Armen Djenderedjian Lino Serrano was my service associate. He was thorough and had my car ready on time. I also spoke with Yani, the service center foreman. He also did a Lino Serrano was my service associate. He was thorough and had my car ready on time. I also spoke with Yani, the service center foreman. He also did a good job! More