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South Bay BMW - Service Center

Torrance, CA

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535 Reviews

535 Reviews of South Bay BMW - Service Center

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October 14, 2021

I recently had a horrific experience with South Bay BMW customer service .... I was returning a loaner car (also after being told after almost 100k miles my X5- which is under warranty until 100k miles - s More

by JennS713
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Na
Oct 16, 2021 -

South Bay BMW responded

Hello Jennifer, We are disappointed to hear about your recent service experience with us here at South Bay BMW. We sincerely apologize for this time inconvenience. We want to do all that we can to turn your experience around and show you the kind of customer service we are proud to share. Could you please contact us directly about this? We hope to speak with you soon so that we can turn your experience around for the better! customerservice@mckennacars.com

September 16, 2021

Pour service from dealer disappointed I had a bad service and experience with this dealer it’s not convince to use this dealer, warranty service More

by Mara_koszar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Willie Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2021 -

South Bay BMW responded

Hello, we are very disappointed to read about your recent negative experience with us here at South Bay BMW. We would like to do all that we can to turn your experience into a positive one. Could you please directly contact our customer service team about your experience? We look forward to connecting with you soon! customerservice@mckennacars.com

September 12, 2021

Worst experience ever I don't understand why I purchased a BMW for this type of treatment.Took my new car in for a tire service and I must say the customer service and service tech were extremely rude and u More

by tomy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Gonzalez
Sep 15, 2021 -

South Bay BMW responded

Hello Tomy, we are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry that you feel this way and want to do all that we can to turn around your experience. If you could please email our management team about your time at our dealership we would love to do all that we can to turn your experience around. We hope to connect with you soon! customerservice@mckennacars.com

August 31, 2021

I would never encourage anybody I know to deal with this Dealership. Especially Jorge in the service department. $1300 for an oil change. Price Gougers More

by jayreal21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge Gonzalez
Sep 08, 2021 -

South Bay BMW responded

Hello Anthony, we are disappointed to hear about your recent service experience with us here at South Bay BMW. We are sorry that you feel this way and want to do all that we can to turn around your experience. If you could please email our management team about your time at our dealership we would love to do all that we can to turn your experience around. We hope to connect with you soon! customerservice@mckennacars.com

June 09, 2021

I have a very dissatisfactory experience with McKenna Motors (South Bay BMW) services. To me, they don't even know the meaning of the crucial word "Service" means. I went out to the scheduled appointment More

by RNA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Willie Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2021 -

South Bay BMW responded

Hello, We are displeased to hear about your recent service experience with us here at South Bay BMW. We are sincerely sorry that you feel this way. Could you please directly reach out to our customer service management team about this? We want to do all that we can to turn your experience around for the better and show you the kind of customer service that we are proud to share. We look forward to hearing from you soon! customerservice@mckennacars.com

April 21, 2021

The service department sucks. They had my car for three weeks, called me to tell me my vehicle was ready. I paid $4000, get my car and the receipt said they road tested it. When I get in, the check engine More

by Stephen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Darryl Kwock
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Reyes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Grammer, Alen Yadegar, Graciano Perez, Timothy McIntosh
Apr 27, 2021 -

South Bay BMW responded

Hello Stephen, we are disappointed to hear about your recent experience in our service department here with us at South Bay BMW. We are so sorry to hear that you felt you wasted your time with us. We would like to do all that we can to turn your experience around for the better. Could you please reach out to our customer service management team about this? We look forward to hearing from you soon so that we can get started on improving your time here! customerservice@mckennacars.com

Apr 27, 2021 -

Stephen responded

What’s the point. The service department manager was absent Or nonexistent. The person in charge was never available to solve my issues, however that person had plenty of gatekeepers who kept me from speaking with anyone in management. $4000 and three weeks to install a $480 part. And I didn’t even get a car wash.

March 05, 2021

Darryl Kwock , Service Advisor went above and beyond helping me secure payment commitments from insurance companies. Without his help it would have taken me days longer to get the work done on my car. More

by jr.carricatojr
Recommend Dealer
Yes
Employees Worked With
Darryl Kwock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2021 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star service experience with Darryl here with us at South Bay BMW. We are thrilled to hear that Darryl provided above and beyond service. Thank you for joining the South Bay BMW family, and we are here for you anytime you need. Enjoy the road ahead!

February 20, 2021

February 18, 2021To Whom It May Concern,My wife and February 18, 2021 To Whom It May Concern, My wife and I are loyal, long-term customers of South Bay BMW, having purchased or leased BMW’s ther More

by pabs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General Service Department
Feb 23, 2021 -

South Bay BMW responded

Hello, We are disappointed to hear about your recent service experience with us here at South Bay BMW/MINI. We are so sorry to hear about your vehicle loaner experience. Thank you for sharing all of this information with us. We would really like to speak with you further. Could you please contact our customer service management team directly about this? We want to do all that we can to make sure you receive the service you deserve, especially being a long-term customer with McKenna. We hope to speak with you soon!

January 07, 2021

Picked up my new SUV last week that was a special order. Working with Marc Cleary at SB BMW was a pleasure. Mark made the process very easy and timely. He was professional and helpful, and gave me some gr More

by N. Wendt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Cleary
Jan 19, 2021 -

South Bay BMW responded

Hello N., thank you for sharing your recent 5 star purchasing experience with Marc here with us at South Bay BMW. We are thrilled to hear that working with Marc was easy, timely and professional. Congratulations on your new BMW! Thank you for joining the McKenna family, and we are here for you for all things BMW. Enjoy every new mile ahead in your Ultimate Driving Machine!

January 05, 2021

Excellent service never had a bad experience always keeps me up to date and makes sure all of any problems are solved couldn’t ask for a better service More

by 85herejuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

South Bay BMW responded

Hello, thank you for sharing your recent 5 star service experience with Willie here with us at South Bay BMW. We are thrilled to hear that you have never had a bad experience with us. Thank you for making us your trusted dealership of choice, and we are here for you anytime you need. Enjoy the road ahead!

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