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South Bay BMW - Service Center

Torrance, CA

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535 Reviews

535 Reviews of South Bay BMW - Service Center

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July 13, 2018

Recall handled as expected. Service handled as agreed. Very costly service. No wonder customers avoid dealerships. Brake fluid and oil service were double whaT I paid at an independent shop, who also use More

by rpm78@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Kwock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2018 -

South Bay BMW responded

Hello, and thanks for sharing your recent 5 star service visit with Darryl here at South Bay BMW! We love seeing your rating, however we're displeased that you're unhappy with the cost of our service. The difference is OEM parts with BMW factory trained techs who stand by their work. If you'd like to talk with us about this anymore feel free to send us an email! customerservice@mckennacars.com

July 13, 2018

CPO extended warranty. Had some necessary repair work performed under a BMW CPO extended warranty. Everything was completed and satisfactorily repaired per the warranty. More

by Doug
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Moritz
Jul 14, 2018 -

South Bay BMW responded

Hi Doug, Thanks for sharing your recent 5 star service visit with Jake here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

July 12, 2018

Service related Always on time, never have to wait long for service or the advisors, will come back for other reasons so expect to have same service More

by Cathy123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Grammer
Jul 13, 2018 -

South Bay BMW responded

Hi Cathy, Thanks for sharing your recent 5 star service visit with Dan here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

July 11, 2018

Scheduled service at Southbay BMW Quality timely service. Professional atttitude with no time wasted. Car was served card, oil changed, problem with sit belt failed indicator resolved. More

by IR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy McIntosh
Jul 13, 2018 -

South Bay BMW responded

Hello, and thanks for sharing your recent 5 star service experience with Tim here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

July 10, 2018

Top notch.m As always, May V. my service advisor, is fantastic. She listens to my needs and responds friendly and quickly. The turn around for service has alway More

by AndrewA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May Villalobos
Jul 13, 2018 -

South Bay BMW responded

Hi Andrew, Thanks for sharing your continued 5 star service experience with May here at South Bay BMW! We're thrilled to read about your time at our store, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy every mile ahead in your Ultimate Driving Machine!

July 10, 2018

Good customer service Willie and Armando made sure to get me a ride by Uber back to my location while my car was being serviced. And that was helpful. More

by ladyt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Armando
Jul 13, 2018 -

South Bay BMW responded

Hello, and thanks for sharing your recent 5 star service experience with both Willie and Armando here at South Bay BMW! We're thrilled to read about your experience and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

July 09, 2018

Service at South Bay BMW From appointment scheduling to pick up if my car. South Bay delivered exceptional service. Jorge is awesome to work with! Thank you South Bay and Jorg More

by Car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge
Jul 09, 2018 -

South Bay BMW responded

Hello, and thank you for sharing your recent 5 star service visit with Jorge here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy every mile ahead in your Ultimate Driving Machine!

July 08, 2018

Excellent service Oscar, my technician was absolutely amazing and Darrell was very helpful and efficient. They made i got in and out quickly and that I had a leaner pri More

by Rasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darryl Kwock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2018 -

South Bay BMW responded

Hi Rasha, Thanks for sharing your recent 5 star service experience with Darryl and Oscar here at South Bay BMW! We're thrilled to read your review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy every mile ahead in your Ultimate Driving Machine!

July 06, 2018

Service oriented personnel all around! Dan Grammar is a pleasure to work with and is always helpful if I have questions! All employees I encountered were very friendly and I would recommend More

by Happy X3 owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Grammer
Jul 09, 2018 -

South Bay BMW responded

Hello, and thanks for sharing your recent 5 star service experience with Dan here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs! Enjoy the road ahead in your Ultimate Driving Machine!

July 04, 2018

Great Service Replaced my glove box (no Charge). Replaced tail gate actuator. Total cost $50 with Extended Service Contract). Covered Rental car as well. Great Serv More

by carl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Willie Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2018 -

South Bay BMW responded

Hi Carl, Thanks for sharing your recent 5 star service visit with Willie here at South Bay BMW! We're thrilled to read your kind review, and we'd like to thank you for choosing us here at South Bay for your BMW service needs. Enjoy the road ahead in your Ultimate Driving Machine!

Jul 06, 2018 -

carl responded

Not sure why Pricing had 3 stars...last visit was 5 stars on pricing ($50).Previous visit 3 weeks ago for 25k service was a little pricey at $811.

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