South Bay BMW - Service Center

The 5 stars are specifically for Eddie Calderon. Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician f Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician found a few needed repairs. Although I didn't have all the repairs completed, Eddie explained each and every one and provided his recommendations for the priority they should be done. He also explained in plain language what each repair entailed and what the different parts in the car actually did to keep it running. Have never had such a positive experience at this dealer. Eddie is best in class. More

Giving South Bay bmw service Dept 5 stars because of Kyle Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn from Kyle, he was straightforward and communicative regarding my x5 window tint.I’ve owned a bmw for 12 years and he is the best employee at South Bay. The last time I was buying a car there the sales guy told me “look whether you buy this car or not I will sleep tonight and I’ll still have a job tomorrow” so I asked for someone else to help me, his name was Stephen Green who was great but no longer there. Long story short - there aren’t many who are like Kyle. Look forward to working with him in the future. Thank you More

My experience with this dealership has been extremely distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase distasteful to say the least. Started with Daniel on the sales floor who immediately became distasteful once he found out I wasn't there to purchase a new car, but to buy out my lease. Dishonest is my best way to describe him. Obviously these people don't care about the customer, but Daniel doesn't even put on a good game face. Alex in finance did the best he could to rectify the situation. Told me that I was basically, making a new car purchase and to clear out my car for a detail. When I got my car back they hadn't even wiped my dogs nose prints off the windows. I purchased the dent and windshield package, Alex in finance asked for me to give them another chance to make things right. Although, typically you would call and have a tech come out to you to remove the dents through the warranty, but he insisted they take care of it in house. Also, said give us another chance to detail your car. Jorge my service rep calls me back 2 MONTHS later to tell me that they need their loaner back and that they could not remove the 2 very small dents. Excuse me, I drive an X4 M40i, you have me in a basic xxx X1, you think this is my choice? Also, my car still wasn't detailed, nose prints are gone, but there are crumbs everywhere. Didn't even touch the center console. Also, my wheel trim is now popped out and doesn't stay secure. They gave me pushback on repairing it, so I just left out of frustration. This panned out to be about a 3 month process for me to find out that I purchased dent protection for no reason. More

Service Advisor Alfonso is top notch and will only suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for you suggest what is needed for your car to be in tip top condition. I trust him with all my service needs for the past 4 years. Thank you so much for your Superior service! More

11/10/22 recommended heater core repair pd $1145 brakes not needed outrageous mislead me not needed outrageous mislead me More

Things that were working fine stopped working after I had my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have my car serviced, then they want to charge me hundreds of dollars to fix the issues. I feel like they jacked it up during the service but I don’t have proof. They charge so much for every little thing I am really sick and tired of every visit costing me thousands of dollars. Yes I understand the parts are expensive and needed, but there are a few things that didn’t involve any parts and an early task while checking out the car, but they want to charge labor for it… so I’ll do it myself. It’s not at all a good feeling when they don’t try and give you great service. I would have just said Sure I’d be happy to help you do xyz!!! Easy!!!! But they make your experience a nightmare by charging you hundreds of dollars to do anything. And the BMW dealership in Long Beach is even worse it’s soooo shady what they did to me when I took my car in for a simple repair and service I will never even go close to it. Talk about nightmares do not go there for anything. I love my car I wish the services were a better experience. I dread every visit. They drain my bank account each time. My rep is very nice and he is just the messenger he is not the one making any price decisions and what to charge and what not to charge so I am not complaining about the rep at all. Don’t shoot the messenger… this dealership visits are just too expensive. Cost of labor is like the hourly wages of a neuro surgeon. More

Brought car in to change one flat tire. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. Took them almost 6 hours. Called service advisor for update and never received call back. This place is strongly not recommended. More

Another unhappy experience with the service department. Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smo Let me be clear, I love my service advisor. This is about the technician and or the valet. I picked my car up today 8/1/2022 and everything went smooth until the valet pulled my car up. I noticed a piece of paper on my dashboard so I took it down. To my surprise, it was part of my contract from another vehicle I recently purchased. I had it rolled up in my drivers door. Someone went through my personal papers and wrote the tag number on the back and stuck it in the window. I was absolutely furious. Along with that, the contents of my drivers door was thrown in the passenger seat including Kleenex someone used. I don't use Kleenex and had detailed my interior and exterior the day prior. The work was on the passenger door so I don't understand why anyone was going through my driver door throwing my things around. That added insult to injury as a few days prior, my three year old found a marijuana joint in the loaner car. What if he would have put it in his mouth instead of saying "Daddy I found a french fry?" I don't smoke, don't believe in drugs and question who cleans these loaners? Or did the joint come from the staff cleaning the cars. I received a very mediocre apology from the service manager and was sent on my way. I'm extremely disappointed as I have purchased numerous vehicles from here and so has my family. 15 within the last three years to be exact. I expected more. A very dissatisfied customer. More

If I could give a MINUS any number, I would! Picked up car yesterday and now problems again! The Vehicle is a used 2013 X3, which I have had for 5 months from Nash auto in Costa Mesa. Two weeks Picked up car yesterday and now problems again! The Vehicle is a used 2013 X3, which I have had for 5 months from Nash auto in Costa Mesa. Two weeks ago, I was on the freeway and info on the screen stated issues with the oil pump. I continued to drive and then a message flashed on the screen stating ' DRIVE TRAIN MALFUNCTION. DRIVE MODERATELY.' A few seconds later the car screen indicated the car would shut down in approximately 30 seconds! I had to quickly, and dangerously, exit the freeway. As I approached the end of the offramp, the car shut down. No movement of steering wheel nor any wheels. I was unable to start the car! I had to tow it to McKenna BMW of South Bay and the car remained for two weeks. I had to pay a lot of money for repairs and retrieved the vehicle on 4/16/22. That evening the warning regarding DRIVETRAIN MALFUNCTION again appeared. On 4/17/22, the same warning remained and now the engine light is on. I called the South Bay BMW dealership (Sunday) and was informed that no one was available from the repair /Service area and I would need to wait until tomorrow. The car is still not safe to drive but yet I need to drive due to my work schedules and locations! There is no excuse for this issue to reoccur just one day after repairs! The sales person COULD have called someone/supervisor and asked for guidance, yet I was informed " I only work in sales". I am not one who "name drops", but if this issue is not rectified tomorrow, I will be happy to name all involved. After this incident, I do not trust this dealership and I definitely do not trust BMW cars!! Stay tuned!! More

My rating is for the service department, specifically the technician working on my car. My actual service advisor is the best. He restored my trust in South Bay BMW prior to this situation. My car recently w technician working on my car. My actual service advisor is the best. He restored my trust in South Bay BMW prior to this situation. My car recently went in for a warranty repair and during the visit, my car notified me of a incident. Although someone unplugged my dash cameras, they still record if someone hits the car, triggers the alarm etc. Once I was able to download the video, I watched the technician open my hood and allowed it to hit the car above where it rested until he was done filling the washer fluid. I was furious. I checked my car for damage and noticed dirt/oil from the tires. No they didn't wash the car upon returning it to me. I take very good care of my vehicles. When it's in someone else's hands, I would hope they would respect my property as I respect their loaner cars when I'm allowed one. I posted screen shots of the video as I'm unable to upload it. I'm extremely upset with this recent event and hope SBBMW train their employees to better care for others property. Had the tables been turned, I would be on the hook for damage to a loaner. My camera recorded 5 incidents of either hard braking or something bumping into the car. I'm extremely unhappy. More