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South Bay BMW
Torrance, CA
1,226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,226 Reviews of South Bay BMW
September 27, 2024
Disappointing Experience at South Bay BMW I went to South Bay BMW today to purchase a vehicle that was advertised online at one price, but when I arrived at the dealership, it was being sold for thousa South Bay BMW today to purchase a vehicle that was advertised online at one price, but when I arrived at the dealership, it was being sold for thousands more. Despite offering to buy the car at the listed price, the dealership refused to honor it and forced me to use their lender through an option contract, even though I had my own financing ready. Their practices seem inconsistent and unfair depending on the customer. I would not recommend purchasing from this dealership. They lack transparency and use questionable sales tactics. Avoid this place if you’re looking for an honest and straightforward car-buying experience. More
by IAMMSDOUGLASS
Employees Worked With
Sara
May 15, 2024
My wife and I visited South Bay BMW to casually compare gas and electric SUVs. Our advisor, Alex Chavez, did an outstanding job and worked with us to secure an incredible deal. We ended up buying an iX on gas and electric SUVs. Our advisor, Alex Chavez, did an outstanding job and worked with us to secure an incredible deal. We ended up buying an iX on the spot. Thank you, Alex, for your patience and dedication in helping us get the best possible deal! Alex, you are absolutely incredible! More
by Yaungmin
Employees Worked With
Alex Chavez
May 09, 2024
“Peter Greenberg” I recently had a phone call with a sales representative named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effor sales representative named Peter Greenberg from, and I must say that my experience was less than satisfactory. While I appreciated the time and effort Peter put into explaining the benefits of the product, I ultimately had to decline the offer due to the high cost not fitting into my monthly budget. What truly disappointed me was Peter's reaction when I informed him that the monthly payment was not feasible for me. Instead of handling the situation professionally, he abruptly hung up on me while I was in the midst of thanking him for his effort and patience. To make matters worse, I had recorded the entire conversation, which only highlighted his unprofessional behavior. I would not recommend dealing with Peter Greenberg based on this experience. Customer service should be a top priority, and unfortunately, Peter fell short in this regard. More
by nadayoussef.design
Employees Worked With
Peter Greenberg
March 30, 2024
The 5 stars are specifically for Eddie Calderon. Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician f Incredibly knowledgeable, informative, honest, empathetic and just generally a good guy. I brought my car in for regular service and the technician found a few needed repairs. Although I didn't have all the repairs completed, Eddie explained each and every one and provided his recommendations for the priority they should be done. He also explained in plain language what each repair entailed and what the different parts in the car actually did to keep it running. Have never had such a positive experience at this dealer. Eddie is best in class. More
by CaryJW
Employees Worked With
Eddie Calderon
December 24, 2023
Excellent SALES TEAM. ...APPRECIATE YOUR TIME SINCERE VICENTE RODRIGUEZ JR....SO THANKFULLY ACCOMMODATED AND AGREEABLE INFORMATION. ...APPRECIATE YOUR TIME SINCERE VICENTE RODRIGUEZ JR....SO THANKFULLY ACCOMMODATED AND AGREEABLE INFORMATION. More
by Rodriguezvicentejr1
Employees Worked With
PETER GREENBERG
November 18, 2023
I should have checked this site prior to purchasing a car from this dealership last week. Worst car purchase experience in the 10+ luxury cars I've gotten. Surprisingly this isn't even a bad reflection on M from this dealership last week. Worst car purchase experience in the 10+ luxury cars I've gotten. Surprisingly this isn't even a bad reflection on McKenna, as I've had one of the best experiences at McKenna BMW in Norwalk, but this dealership is something else. The most avg part was probably the "junior sales person" - everyone above that got worse and worse. Unethical, bad communications, overly salesy, and terrible customer treatment. Leaves a terrible taste even driving off with an overpriced car. NEVER returning, and making sure my entire network doesn't shop here. More
by mek227
Employees Worked With
Alex Chavez, Mo Ali, Cristina Nunez
September 05, 2023
Giving South Bay bmw service Dept 5 stars because of Kyle Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn Schulz, who handled my situation efficiently and successfully. Kyle has exceptional customer service and EVERYONE at South Bay and McKenna can learn from Kyle, he was straightforward and communicative regarding my x5 window tint.I’ve owned a bmw for 12 years and he is the best employee at South Bay. The last time I was buying a car there the sales guy told me “look whether you buy this car or not I will sleep tonight and I’ll still have a job tomorrow” so I asked for someone else to help me, his name was Stephen Green who was great but no longer there. Long story short - there aren’t many who are like Kyle. Look forward to working with him in the future. Thank you More
by kbrockway
Employees Worked With
Kyle Schulz
July 20, 2023
Unbelievable Poor customer service comment presented based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. Fr based on true facts of the Service department failing to meet standards of a luxury car company and lacking basic knowledge of their own business. From the first representative who picked up the service call—>to the last person to handle my brand new, BMW iX was supremely unhelpful, lazy and less than mediocre customer service experience. The iX is a FULL ELECTRIC vehicle and I had mistakenly left my car not charging the night before. The moment I received the car warning I was running out of charge, I had 6 miles left and I needed 9 miles to get back to my house. I called my dealership and explained the situation and asked if they could help me charge my car for a couple of minutes so I would be able to safely get to my house. The man brushed me off and provided the blanket statement “you need to call BMW roadside assistance”. I said ‘ok but I’m 2 miles away from your dealership and that’s where I got my car’. He replied that there was level 2 (the free chargers that are in shopping lots) available and to use those. He explained they are using the fast charging ports for the new cars that have come in. I pulled into the lot, it was not a busy morning, and found the level 2 charging port; however, the service representative did not provide me the important information one must have a membership to that specific company. I already have a charging membership and was not intending to provide my credit card information for another car charging port; especially since I needed less than 5 minutes for my car to charge for 3 miles. I walked in to the dealership and talked with the front desk for assistance with getting 3 miles of charge for me to get home. The front desk rep called over a valet to get my iX charged. The valet , Darryl, walked around here and there (all around the square) with the disbelief that he was asked to assist. He found a sales person on the lot to help him. Finally, the valet dropped my car off at a service spot to receive the critical charge. I was greatly appreciative, and he walked away hurriedly. I realized that he still had my car key and called out to him. He kept walking away and I called him back. He turned around from inside the dealership and yelled annoyed “it’s inside the car.” My car is brand new and impeccably clean— I could not see where he left my key. I asked “where inside?”. He did not move from inside the door and furthering unhelpful demeanor “inside the car”. I finally got heated, asked him to hand me my keys. He turned his bald head all the way around like a python and walked back to point to where he left the key. This debacle took close to 45 mins on a slow day. I would not recommend this Service department as they do not have the Golden rule to be their standard. How the Service department could be improved: take ownership over representation of the dealership and understand that customers come back for the service— not just selling them a car. More
by BMW2024
Employees Worked With
Darryl , Al Asghari
June 26, 2023
Unethical? I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionali I have purchased 5 new vehicles over the years, and South Bay BMW ranks worst among the dealerships I’ve encountered for their lack of professionalism. A month after I took my car home, I received an alarming letter in the mail from South Bay BMW stating that my credit application had been denied. When I called the finance department at South Bay, they explained that there was a system glitch resulting in these letters to be sent to 90% of customers in the last 7-8 months. However, the main concern I discovered shortly after bringing the car home was the crooked and off-center front license plate, along with a damaged bumper resulting from the reckless hole drilling. This was upsetting because other dealerships allowed me to turn down front plate bracket installation, which I intended to do at South Bay BMW, but they did not give me the chance before performing the installation that ultimately resulted in damage. My wife reached out to our sales representative to address the issue. She sent him pictures and followed up with a phone call. He said that he was busy with a customer and would call back but never did. After a series of calls we were transferred to the Service Manager voicemail. We left him a detail message, but he never responded. After 2 weeks, I received a routine thank you card from the owner with his contact info. I decided to escalate the matter by emailing the owner directly. Only after this action did the service manager contact me and offer to tow my vehicle into South Bay BMW for repair, but couldn’t answer my questions as to what the repair would entail. I decided to get a second opinion from one of the most reputable professional auto body shops in OC. The repair specialist gave me an estimate and told me the whole bumper would need to be replaced and painted to match my white OEM bumper. If done improperly, the paint would peel in 1-5 years. Due to my experience with the front plate installation and lack of professionalism, I didn’t trust South Bay BMW to perform the delicate repair. In my subsequent email to the owner, I included photos of the damages along with a preliminary repair estimate, requesting him to compensate me to perform the repair at my chosen auto shop. The general manager and I then engaged in a two-week email exchange, where he insisted that I bring the car to the dealership for the sole purpose of fixing the "license plate bracket correctly," completely disregarding the bumper damage and refusing to consider my request for compensation. Frustrated with the dealership’s dismissive attitude, I informed the general manager of my intention to pursue arbitration as outlined in my vehicle contract. Here is the GM’s response: “I rarely have to go this direction with a customer as most clients have an ethical perspective of resolution. Please continue to Google consumer legalities and do what you need to do. I’ll be there to support our reasonable, professional, and ethical resolution offerings we have stood by to take care of you, our customer. If you need to proceed from a legal angle, this will conclude our dialogue. Do as you need to sir, I’ll see you there!” The GM’s implications that I am unethical is uncalled for. Though we did not agree on how to resolve the issue, there was no need for the GM to respond to my arbitration notice in a passive aggressive manner. It appears that once they make a sale, their commitment to customer satisfaction ends abruptly. Minus 1 star for installing the front license plate prior to asking me if I wanted it and installing it improperly while damaging the bumper. Minus 1 star for lack of follow up from multiple team members for 2 weeks Minus 1 star for the lack of formal response to a system glitch that caused a faulty credit decline letter to be mailed to me. Minus 1 star for the general manager’s unprofessional email, lack of patience and flexibility with a customer. His employees’ attitudes are a reflection of his example. More
by phdv98
Employees Worked With
Kyle Schulz, John Hall
