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Smythe Volvo - Service Center

Summit, NJ

5.0
1,225 Reviews

1,225 Reviews of Smythe Volvo - Service Center

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December 28, 2024

The friendly kind faces at SMYTHE are more than skin deep. Every person I’ve encountered at SMYTHE has been wonderful. The employees are helpful and easy to work with. They are thorough and make you More

by allicatter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Smythe Volvo responded

What a beautiful review. Thank you for sharing these kind words. Jessica is a terrific person and a great member of our team. We appreciate your business.

December 27, 2024

Professional, attentive, and quick. My friend’s car was towed to Smythe Volvo and we were greeted outside by Mariano, the technician, and he promptly took over and him along with the More

by Jessenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mariano
Jan 09, 2025 -

Smythe Volvo responded

It is great to see our service department acting as a team all with one goal. Thank you for taking the time to share your experience. We appreciate your business.

December 24, 2024

I had a check engine light come on while traveling home for the holidays. The Smythe Volvo Team was super helpful and checked the code and cleared it. 30 minutes for a walk in on Christmas Eve was impressi More

by shawn.carroll99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

We are glad we were able to get you back on the road so quickly. Our service team treats customers as they would like to be treated. Thank you for sharing your experience.

December 24, 2024

Smythe is organized, thorough, comfortable without being too much, informative, honest, friendly and sells great cars! More

by amandaleeheller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

Thank you for the compliments and the five star review. We appreciate your business.

December 19, 2024

Jessica did ann awesome job looking after me today and team overall was very helpful More

by oturnbull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

Great review! Thank you for the compliments toward Jessica and our service department. We appreciate your business.

December 19, 2024

Jessica was very helpful and polite. Came with a tire problem and was addressed right away. Thanks again. More

by Iva.locorriere
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Regina Krauza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

This is a good way to describe Jessica. She is helpful and polite and her customers say this in our reviews. Thank you for taking the time to share your experience. We appreciate your business.

December 17, 2024

Jessica was fantastic with great attention to detail and very personable! This dealer is top notch for sales and service More

by Dbivona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Dbivona responded

The reporting and detail given for any issues with vehicle is fantastic along with a video summary! Jessica was an awesome service rep from start to finish as well which makes it much more pleasant when having to wait for a vehicle to be serviced.

Jan 06, 2025 -

Smythe Volvo responded

Thank you for posting this wonderful review about Jessica and our service department. We have a great team and great customers like yourself. We appreciate your business.

December 17, 2024

Jessica was excellent in evaluating my unique tire problem She researched the problem offered solutions and quickly executed the plan. It is clear how others at Volvo respected her and her leadership More

by Artmatuschat@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Smythe Volvo responded

Jessica is a strong member of the team in our service department. Thank you for these kind words. We appreciate your business.

December 06, 2024

I’ve been a Smythe customer for over 10 years. And while I appreciate the quality of Volvo, what keeps me at Smythe is the customer service. Tom has been a fixture in the service department as lon More

by amycummings10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Coward
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for taking the time to post these kind words about Tom. He’s a terrific person and a very important part of our service team. We appreciate you coming back through the years.

December 06, 2024

Everyone is always friendly and responsive to customer needs/requests. I’m a returning customer. More

by MB
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Hermida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Smythe Volvo responded

Thank you for the five star review. Those are probably the two best traits of a good service advisor, being friendly and responsive. We appreciate your business.