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Smythe Volvo - Service Center

Summit, NJ

4.9
1,238 Reviews

1,238 Reviews of Smythe Volvo - Service Center

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April 25, 2012

My family has been customers of Smythe Volvo since 1992. The service department has always been professional, accomodating and honest. The staff is excellent in providing solutions to all your service needs More

by AmandaVolvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2012 -

Smythe Volvo responded

That is a great endorsement. Taking the time to explain things and listen for questions that our customers have are well honed skills that all of our service writers possess. Thank you for taking the time to share your thoughts.

April 24, 2012

Great service and a wonderful experience! Everyone was very helpful and everything was explained in great detail. I would absolutely buy another Volvo and take it there for service! More

by pamerc31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Apr 24, 2012 -

Smythe Volvo responded

Thanks for the kinds words. We'll see you next time in!

April 24, 2012

Tom did a good job of explaining the work needed and was able to find the parts today vs. having to wait until tomorrow. He was also willing to discuss additional items with me when I picked up the car. More

by tokrongly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2012 -

Smythe Volvo responded

Thank you Mr. O'Krongly. Tom is a real professional. His years of experience with Volvo is a great asset for our company. I hope your Volvo ownership is lengthy.

April 23, 2012

Our car had to be towed to the dealership and the service department immediately took a look at. They fixed it right away and had us on our way in minutes so we wouldn't be without a car. We really appreci More

by lbevere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Plesh
Apr 23, 2012 -

Smythe Volvo responded

I'm sorry you had trouble with your Volvo but I am glad we were able to get you back on the road quickly. We aim to achieve this turnaround time with all our customers. Thank you for your loyalty and kind words.

April 22, 2012

The experience while getting my car serviced was excellent. The cleaniness of the facility and professionalism of the service reps were well above average. I have been doing business with Smyth More

by roger schur
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 23, 2012 -

Smythe Volvo responded

It's quite a reward to have a loyal customer like you give us a review like that. It is our goal to maintain the same level of professionalism that you've come to expect.

April 17, 2012

The best dealer out there!! Friendly staff, always willing to go the extra mile to make you feel welcome and like you are one of the family!! More

by amandaerin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh
Apr 17, 2012 -

Smythe Volvo responded

Thanks for the nice words. We will always try to make our customers feel this way. We'll see you next time in.

April 14, 2012

I have had my car serviced at Smythe for years. I trust them and have had nothing but good experiences. The service team is always informative and patient. My car is aging excellently due to their care. More

by Debbie Bonney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Apr 15, 2012 -

Smythe Volvo responded

Trust is something that takes years to build and in our industry it is a valuable commodity. It is the foundation of our business. Thank you for the kind words.

April 10, 2012

I have had two service visits for two different Volvos. The services were completed in a timely manner. The problems and cost of repairs were explained in good detail, along with the a good explanation of More

by rodgons
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Nick Pavano
Apr 15, 2012 -

Smythe Volvo responded

This is great to hear. These are all the points we try to cover when a customer is in for service. Hopefully we can keep these cars on the road for many years to come.

April 06, 2012

i have had the pleasure of work with Sean for more then 8-9 years i am on my 3 or forth Volvo, he has been amazing and i can always count on him, i stay with volvo because that is the brand he represents a More

by wtedglynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Flanagan / Kevin Flanagan
Apr 06, 2012 -

Smythe Volvo responded

Ted, Thanks for the kind words. Today worked out well. It was good to be able to get right on your vehicle and get you back on the road. Customers like you make our day better as well. See you next time around, Sean

April 04, 2012

I purchased my first Volvo from Smythe. And it was the first of many satisfying experiences. I kept the first Volvo for more than 20 years and always had it serviced at Smythe. They kept it running i More

by S802006
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tony Plesh, Nick Pavano
Apr 05, 2012 -

Smythe Volvo responded

What a great Volvo story. We have quite a few Volvo families. Because of safety and reliability, it is a great car to hand down to new drivers. Many times we get to know these young drivers and be a part of their life from their early driving days to when they are handing their Volvos to their children. It is very rewarding. Thank you for taking the time to post your positive experience.

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