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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,337 Reviews
Call Service Center (631) 724-6600

1,337 Reviews of Smithtown Volkswagen - Service Center

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May 13, 2023

They are very nice at this dealer ,always help me and my vehicle in a timely fashion More

by PAULDRZ400S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzanne Haldas
Report | Print
May 16, 2023 -

Smithtown Volkswagen responded

Thank you for being part of our VW of Smithtown family.

May 13, 2023

The service department is horrible. They told us we needed a part for our 2017 Bettle. We had to pay for the part in advance. After over 2 months waiting for this part it turned out th More

by cjf1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee no longer working there
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May 10, 2023

Thank you Mr. Paul Mitchell, for listening and understand the issues on my car. Finally someone listen and understood the issue with my car. Working with Paul w More

by MAIDA_BODON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2023 -

Smithtown Volkswagen responded

Thank you so much for your kind words...it was a pleasure working with you....

May 09, 2023

Poor experience- did not care to correct car problem. Poor communication, poor customer service, generally dissatisfied with entire experience More

by E_r-16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah
Report | Print
May 09, 2023

No line. . Gave me the exact time of wait. Friendly, professional, and courteous. Will definitely be coming back over and over More

by tornado100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noel
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May 16, 2023 -

Smithtown Volkswagen responded

Thank you for your honest review :)

May 05, 2023

Jdhcbx dudjxj dish’s haha she’s gs she’s she at shhhs she sys she’s sh More

by HUBLOT631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry chins
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May 04, 2023

They were very good at fixing my car with my miles per gallon gauge and took care of a recall on my car More

by MISTABRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jhon Jaramillo, Nick Brown
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May 16, 2023 -

Smithtown Volkswagen responded

Thank you for your kind words..

May 03, 2023

Once we were notified the part was in - everything went smoothly and according to the plan, More

by COACHJIML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Report | Print
May 16, 2023 -

Smithtown Volkswagen responded

Thank you for being part of our VW of Smithtown Family!

April 30, 2023

Great service and communication, staff friendly and very helpful. Good experience all around, will return. More

by CHARMGRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzanne Haldas
Report | Print
May 16, 2023 -

Smithtown Volkswagen responded

Thank you for your review.!

April 30, 2023

Suzanne was great, she helped and explained everything to me. My car was done so quickly which was great! Made the experience pleasurable not having to wait so long for it to be done More

by MICHELLEMEYER20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Suzanne Haldas
Report | Print
May 16, 2023 -

Smithtown Volkswagen responded

Thank you so much!

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