Smithtown Volkswagen - Service Center

On 10/07/22 I brought my 2022 Taos in for an NYS inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warr inspection and tire rotation. I was informed that the car needed brakes and rotors. The car currently has 25,000 miles on it. VW has an extended warrantee notice for the rear brakes on this model and I was told by Nick that the car doesn’t fall under the warrantee because of the milage, cut off is 24,000 miles. Now I had the car in the dealership on 04/01/23 for a recall. I was told back then that the car needed wipers but no mention of brakes being worn, although according to the service department records they were at about 2 mm thickness at that time. First; as stated in the warrant notice “What is Covered During the time/mileage period specified above, an authorized Volkswagen Dealer will replace Rear Brake Pads and any parts and labor necessary to effectuate a repair at no cost to the owner if diagnosis confirms Rear Brake. Pads have failed from a Warranty defect or have failed due to premature wear.” I would think that brake pads with 2 mm thickness after 20,398 miles would constitute premature wear. If I had been made aware of this I would have had the brakes replaced at that time, which would have meant at least the rotors wouldn’t have been damaged. Second; pertaining to the charge for tire rotation, they had to remove the 2 rear tires to make the repair, plus 1 front tire for the NYS inspection. I assume they did remove the front tire for the inspection? And yet they charged me 34 dollars to rotate the tires. I think that after removing three of the four tires for the inspection and brake repair I shouldn’t have been charged to rotate them, but thats just me. Now me and my family have purchased 5 VW’s through you and I know that doesn’t mean much but I would hope it would account for something. After dealing with your service depart for over a decade Im disappoint for the first time with your service department . More

Every time I come for service, something goes wrong. This time, my inspection was not completed when I arrived to pick up my card.. While Stephanie apologized and made it right, I still had to wait u This time, my inspection was not completed when I arrived to pick up my card.. While Stephanie apologized and made it right, I still had to wait until that was rectified, missing time from work. More checks and balances need to happen in your service department. More

Wonderful experience, very professional, service completed the same day! always a pleasure having my beetle serviced at the Smithtown location completed the same day! always a pleasure having my beetle serviced at the Smithtown location More

The facility was very clean and Stephanie Lopez was very nice and professional. As I was approaching the service area, Stephanie Lopez helped me right away. nice and professional. As I was approaching the service area, Stephanie Lopez helped me right away. More

I go there often to get oil changes and other maintenance.no problems the staff is great. maintenance.no problems the staff is great. More

Quick and efficient service. Everything was done in a timely manner will definitely use them for service moving forward. Everything was done in a timely manner will definitely use them for service moving forward. More

Good communication from Noah. He is an asset to your company. Will come back again. He is an asset to your company. Will come back again. More

Grease on my steering wheel (so on my hands) Windshield cracked (not there when I dropped off) cracked (not there when I dropped off) More

Quick and easy. Very clean waiting room and good communication between staff and client. I would definitely recommend. Very clean waiting room and good communication between staff and client. I would definitely recommend. More

I would like to thank Noah and Stephanie for making me feel welcomed and comfortable on my most recent visit. I appreciate their patience and warm hearts. The work that was done to my car was finished qui feel welcomed and comfortable on my most recent visit. I appreciate their patience and warm hearts. The work that was done to my car was finished quickly. I don’t live close to this VW service center but I drive the far distance because of Noah and the caring staff. Please tell the mechanics that worked on my car that I appreciate their expertise as well. They are behind the scenes doing the work that not many know how to do. More