Smithtown Volkswagen - Service Center

Jasmine was extremely helpful and attentive to my concerns when I had to bring my Taos in for repair. concerns when I had to bring my Taos in for repair. More

Noah was great and very helpful. The process to book an appointment and secure a loaner is painful. Communication isn’t great. The process to book an appointment and secure a loaner is painful. Communication isn’t great. More

I bought my 2018 Passat from Smithtown Volkswagen and I travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen de travel about 100 miles round trip from Brooklyn NY to Smithtown Volkswagen's Long Island location for service even though there are two Volkswagen dealers very near me in Brooklyn because of the excellent care and service I continually receive from their professional personal at this dealership. I brought my Passat to Smithtown Volkswagen to check out issues I was having with my radio and GPS head unit which includes the backup camera which was working intermittently. Included in Volkswagen service is their complementary multipoint check where their mechanic/technician thoroughly examined my vehicle and found the antifreeze expansion tank low on antifreeze. After topping up the antifreeze, the mechanic pressure tested the system and detected a loss of pressure. Lifting up the vehicle and removing the sound deading membrane they found a leaking water pump that I was not even aware of as it was a small leak and barely noticable. They changed the main water pump, an electric water pump, and other related parts. Smithtown Volkswagen's staff's attention to detail proactively saved me breaking down on the road in the dead of Winter, their expertise, fair and honest pricing, exceptional service, and the fact they stand behind their work is why I keep traveling the long distance back to them for service. Smithtown Volkswagen has always exceeded my expectations in keeping my Passat safe and running perfectly. This service visit is another example of the service I've always received from Smithtown Volkswagen, and I can honestly say without reservation or hesitation that I wholeheartedly recommend this dealer to my family and friends. I am an extremely happy customer and Smithtown Volkswagen's staff should be recognized for their attention to detail and the continuous excellent care given to their customers. More

Noah has been a great help! He has excellent customer service! I recommend him to anyone. He has excellent customer service! I recommend him to anyone. More

Apt was on Monday , made this over 2 months ago, got a phone call the Friday before they didn’t have the part and I should understand bc it’s a recall and many cars are getting fixed. After being aggravat phone call the Friday before they didn’t have the part and I should understand bc it’s a recall and many cars are getting fixed. After being aggravated and a few phone calls the dealer called me Sat informed me they had the part in. Other than that inconvenience my attendant Noah was attentive and explained everything to me. Overall he was attentive and I appreciate that. More

Noah is always helpful and makes the experience good. Scheduling is impersonal and not a pleasant experience. Scheduling is impersonal and not a pleasant experience. More

Noah was helpful, but never a loaner car available. That seems to be the scenarios everytime. That seems to be the scenarios everytime. More

Noah Reed was incredible. He was patient and walked us through everything. We made a plan for payment and then for him to leave the key with the showroom (so that we could pic He was patient and walked us through everything. We made a plan for payment and then for him to leave the key with the showroom (so that we could pick the vehicle up even when the service office was closed). He took care of all of that and he was really competent so I felt secure in him taking care of his part of that plan. The appointment was for 8am and we got a phone call at 9:40am telling us that the vehicle was ready to be picked up. Awesome service, even more amazing customer service from Noah Reed. He asked if I had kids and when I told him I had a five year old son he told me to be sure to take him to see the VW Bus in the showroom. Long story short, I think I'm buying a VW Bus lol. This guy is great! More

Truck was done in a timely fashion and Noah was very nice and let me know he is here for all of my trucks needs. and let me know he is here for all of my trucks needs. More

Staff is helpful and very informative on what’s going on . Jasmine really explains everything. . Jasmine really explains everything. More