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1,335 Reviews of Smithtown Volkswagen - Service Center
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August 27, 2024
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by Kumo
Verified Customer
August 26, 2024
Brought my Atlas in for a coolant leak from the water pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. Aft pump. The service technician replaced the water pump and it was documented that the technician flushed, replaced and pressure tested the coolant. After picking up my Atlas , after service hours, we made it RT 347 when my low coolant Warning system was activated, after pulling over and inspecting the coolant reservoir I found that it was completely empty and dry. This does not give me a confident feeling on Smithtown VW service department about what was and wasn’t done to my vehicle. More
by cjdefeo
Employees Worked With
Jasmine
August 26, 2024
Noah has always been extremely supportive in any contact that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. that I’ve had with him. He is very knowledgeable and handles everything professionally and politely. Asset to Smithtown VW. More
by MAURICELARREA
August 24, 2024
I only take my car here because it’s the closest Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to se Volkswagen dealership to my house. I dropped my car off for a 9:30am “appointment” but was told it was going to take a few hours to scan my car to see why the check engine light was on. I didn’t receive a call until 3:30pm to say they do not have the part they need and it is back ordered so I can pick my car up but it is not repaired. So I was without my car for an entire day just for them to say it is not fixed and they are unsure when it can be. Which also means I will need to be inconvenienced another 1-2 days for them to work on my car another day. I’ve taken my car there multiple times in the past few months, the first time was for faulty key fobs and that issue is still unresolved, I waited there for 3 hours just to have one key battery replaced and I am still getting notifications on my car for “faulty key fob”. They don’t care about repairs they just want to try to sell you additional maintenance. More
by Loj
Employees Worked With
August 21, 2024
Service and wait time was great. Knowledgeable about what service was needed and what to expect. Knowledgeable about what service was needed and what to expect. More
by dina_ryd
