Smithtown Volkswagen - Service Center

Noah was great. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. It was my first time at the dealership and he went over my concerns and gave me a timeframe as when to expect my service being completed. More

First time having work done. Service writers very nice got me in and out quickly. Will continue to use your service going forward. Service writers very nice got me in and out quickly. Will continue to use your service going forward. More

The staff at Smithtown VW is friendly and helpful. They make you feel welcome and provide you with detailed information about what is going on when you bring your car in for service. While waiting i They make you feel welcome and provide you with detailed information about what is going on when you bring your car in for service. While waiting in the showroom I had the opportunity to catch up with Sal as well. It is a very pleasant service experience, More

Service was completed as needed and the staff was friendly and competent. Noah is always thoughtful and knowledgeable. friendly and competent. Noah is always thoughtful and knowledgeable. More

Excellent customer service and most of all complete and on time. All charges explained with a detailed report. on time. All charges explained with a detailed report. More

Noah was very friendly and professional. The place was tidy and the rest of the staff were very nice. The place was tidy and the rest of the staff were very nice. More

I dreaded going to a dealer to get my inspection passed that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very deta that my local garage was unable to do. They managed to have the car ready for me the next day with a new inspection sticker. They gave me a very detailed report on what work was performed and what items needed attention. The cost was very reasonable. I will bring my car there next year again for inspection. The staff are a pleasure to work with and extremely helpful. This is what now has me as a loyal customer. More

Jasmine in the service department was very nice and helpful. She made the entire service experience seamless and hassle free. helpful. She made the entire service experience seamless and hassle free. More

Jasmine at the service department was very nice and extremely helpful. she made me do my service very quick. extremely helpful. she made me do my service very quick. More

I worked with Gasper Desimone on buying my 2024 Atlas. When I test drove it, it had original floor mats and after finalizing the deal and processing the payment. I came to pick up my car and I was surpris When I test drove it, it had original floor mats and after finalizing the deal and processing the payment. I came to pick up my car and I was surprised that the car had the original floor mats replaced by a non original bad condition rubber mats. I told gasper about it and he promised to get me new once in a week. until today he never gave me anything and when i call him he is not picking up my calls and basically avoiding talking to me. I found this very unprofessional treatment... More