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Smithtown Volkswagen - Service Center

St James, NY

4.5
1,399 Reviews

1,399 Reviews of Smithtown Volkswagen - Service Center

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July 29, 2025

Jasmine she was very nice and very helpful and very body there was friendly and the service was good More

by JLAN52
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
July 27, 2025

Jasmine in the service center is always courteous and professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at S More

by ldalton595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
July 25, 2025

I dropped my car off to have the air bag recall work performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it wo More

by Mrags
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Reed
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Weiner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan KAMINSKI
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie in service center
July 23, 2025

Excellent service team. took care of my new car without a problem. Keep up the great work. More

by sales@kgpowersystems.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2025

The window to the shop floor is postered over so that you can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done More

by zaffers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Noah Reed
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Noah was excellent with the service as always. Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me More

by shawnaroc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 16, 2025

Great service, took my car on time and addressed all issues immediately. Jasmine was the best and helped sort everything out with my warranty! More

by KACIEPLARSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Khan
July 14, 2025

My AC broke down at the worst possible time right in the heatwave. This is bad for my high blood pressure. Thankfully, Smithtown VW service had an appointment that week and was able to help me. My service r More

by Bubs Buggles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine Khan
July 12, 2025

Jasmine is the best service representative I have ever worked with. She makes the service experience a pleasure. More

by NFMOJALU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
July 12, 2025

Took my car in and gave me a loaner. Everything is fixed and only took a few days. A+++ More

by pdhockey26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie
1
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