Smithtown Volkswagen - Service Center

Jasmine she was very nice and very helpful and very body there was friendly and the service was good there was friendly and the service was good More

Jasmine in the service center is always courteous and professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at S professional, she makes certain that my vehicle gets the service it needs each time I've brought it in... Thank you Jasmine and the service team at Smithtown Volkswagen! More

I dropped my car off to have the air bag recall work performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it wo performed, I found out later that their computer system was down, and had been down for a number of days with no definitive expectation of when it would be restored. The computer system is required to perform the work. They held my car for an entire day and the work was never performed. Had they been honest and informed me of the situation prior to dropping the car off, I would have rescheduled my appointment for another day. This was a big inconvenience, and I would not recommend going to this dealership; very dishonest. More

Excellent service team. took care of my new car without a problem. Keep up the great work. took care of my new car without a problem. Keep up the great work. More

The window to the shop floor is postered over so that you can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done can’t see anything going on…what are you hiding?? After the oil change the crankcase was 1/2 quart low…makes me uneasy about the work that was done More

Noah was excellent with the service as always. Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me Kept me updated on the status of my car and made sure it was a seemless transition. Every time I bring my car to smithtown the staff takes care of me and my car. More

Great service, took my car on time and addressed all issues immediately. Jasmine was the best and helped sort everything out with my warranty! issues immediately. Jasmine was the best and helped sort everything out with my warranty! More

My AC broke down at the worst possible time right in the heatwave. This is bad for my high blood pressure. Thankfully, Smithtown VW service had an appointment that week and was able to help me. My service r heatwave. This is bad for my high blood pressure. Thankfully, Smithtown VW service had an appointment that week and was able to help me. My service representative was Jasmine Khan and my technician was Josh. They let me know I needed some new bushings on my control arm too, which is pretty serious. They set me up with a second appointment for an install of all the new parts and somehow rigged my AC to work for the week I had to wait to get time off, VERY appreciated. Jasmine was SUPER helpful and informative updating me about everything. I was able to drop the car off and get a ride home from John, who was great conversation. I got the car back and I am now super frosty for the rest of the summer. Thanks for the hard work and convenience guys. I know who to see when I finally upgrade my Rabbit. More

Jasmine is the best service representative I have ever worked with. She makes the service experience a pleasure. worked with. She makes the service experience a pleasure. More

Took my car in and gave me a loaner. Everything is fixed and only took a few days. A+++ Everything is fixed and only took a few days. A+++ More