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Smithtown Volkswagen
St James, NY
2,448 Reviews
Our Volkswagen franchise has served Long Island for nearly 2 decades, and our family has been selling cars in the area for far longer. That's right, we are a family owned and locally operated dealership. That means we can provide you with a level of customer service that the big chain dealerships just cannot provide. We want to get to know you, and we want to help you get into the great car that you deserve.
Smithtown Volkswagen is located right in St. James, and that allows us to serve Suffolk County, the North Shore, and all of Long Island. If you live or work in Hauppauge, Stony Brook, Kings Park, Commack, Huntington, or any of the surrounding areas, then you should stop in and see us soon. We would love to help you get into a new Volkswagen or pre-owned vehicle today.
At Smithtown Volkswagen, we believe in being transparent in all aspects of our business, and that includes pricing. When we put a price tag on our vehicles we will show you where that price comes from. Not only will this allow you to directly compare our vehicles against each other or even against our competitors, but it will also empower you to effectively make the right automotive decision. Come to Smithtown Volkswagen for transparent pricing and a transparent car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,448 reviews
April 03, 2019
2019 Tiguan SE Lease I recently leased a new 2019 Tiguan SE that I have acquired through Smithtown Volkswagen and I couldn't be more satisfied with the service provided by I recently leased a new 2019 Tiguan SE that I have acquired through Smithtown Volkswagen and I couldn't be more satisfied with the service provided by my salesperson Jerson Escalante and dealer GM Tom Baldessare who both made the lease experience a pleasurable one. Their customer service and professionalism doing the deal far outweighs any other automobile manufacturer and dealership that I ever dealt with over the years. Smithtown VW should be commended on their customer service and sales/lease practices in getting me into my new vehicle. More
by jmarcasciano
Verified CustomerEmployees Worked With
Tom Baldassare, Jerson Escalante
April 02, 2019
Positively Enjoyable The staff was courteous, helpful, and fast. Service was excellent. Work was done on time, with added details like topping off fluids and washing the The staff was courteous, helpful, and fast. Service was excellent. Work was done on time, with added details like topping off fluids and washing the car. That was a nice surprise, considering it was replacing a recalled airbag. More
by K J Mackey
Employees Worked With
Bob Ribaudo
April 01, 2019
Very professional kind and just very nice I would definitel Excellent people Bob was very professional kind all around beautiful people I felt very welcome I definitely going back in the future thanks Bob an Excellent people Bob was very professional kind all around beautiful people I felt very welcome I definitely going back in the future thanks Bob and Ivy . More
by vitale61
Employees Worked With
Bob Ribaudo, Ivy Feinsilver
April 01, 2019
Great Service I had a very positive experience The work was done promptly My car was waiting for me when I arrived back with s coupon for s free car wash Couldn I had a very positive experience The work was done promptly My car was waiting for me when I arrived back with s coupon for s free car wash Couldn’t be happier! More
by wendykins
Employees Worked With
Danielle Dipietro
April 01, 2019
Recall, oil change, inspection I was very happy all was able to be done on the same day and with in a few hours. I'm so happy with the friendly service and quality work. I've be I was very happy all was able to be done on the same day and with in a few hours. I'm so happy with the friendly service and quality work. I've been a Smithtown VW customer since 1999 when I leased my first Jetta and have been coming back ever since. More
by DO.MARKO_1
Employees Worked With
Howard Feinman
March 31, 2019
My New Bug The sales and service departments worked together to ensure a smooth transition from my first bug to my second. Everyone was beer accommodating. Much The sales and service departments worked together to ensure a smooth transition from my first bug to my second. Everyone was beer accommodating. Much appreciated More
by DOREENBROWN77
March 30, 2019
Outstanding Third purchase from Smithtown VW this year. Replaced a few cars, including a 2004 VW Toureg I purchased new from years ago. The experience is better t Third purchase from Smithtown VW this year. Replaced a few cars, including a 2004 VW Toureg I purchased new from years ago. The experience is better than what you find at other dealers, no pushy sales people (big plus for me), super nice family oriented professionals, and are truly there to help. I ended up purchasing 2 tiguan's and a jetta. The pricing was very fair and competitive, the "paper work" was seamless, and the cars were ready to go, all cleaned up and ready to go. I honestly can say i will be directing my relatives and friends to Smithtown VW. a pleasure to do business with. More
by dellasalle
Employees Worked With
Tom Baldassare, Bob Ribaudo, Ivy Feinsilver
March 30, 2019
Friendly and competent receptionist ; fast service Danielle understood my problem and she did everything in her power to solve it. Instead of 2 hours, I only waited 45 minutes for the inspection. I wa Danielle understood my problem and she did everything in her power to solve it. Instead of 2 hours, I only waited 45 minutes for the inspection. I was a happy customer! More
by astridbwimmer
Employees Worked With
Danielle
March 29, 2019
Great staff, quick service time The staff were lovely and accommodating even after I arrived late to my appointment. The service was quick and I will continue to use them as opposed The staff were lovely and accommodating even after I arrived late to my appointment. The service was quick and I will continue to use them as opposed to the Huntington service center who were not friendly, accommodating, or a pleasure to work with. More
by ptajes86
Employees Worked With
The young woman in the service center- I forgot her name.
March 29, 2019
Pleasure to work with Adam and Ivy were a pleasure to work with! Things moved quickly and everything went smooth! They were both very upfront with everything involved in th Adam and Ivy were a pleasure to work with! Things moved quickly and everything went smooth! They were both very upfront with everything involved in the transaction and always made an effort to go above and beyond! More
by RVPFLEGERII
