Smithtown Volkswagen

Pleasant experience Everything is smooth. All questions answered. Nice waiting area. Polite and friendly. Replaced flat tire and had recall services. Will come again, Everything is smooth. All questions answered. Nice waiting area. Polite and friendly. Replaced flat tire and had recall services. Will come again, and recommend to friends. More

Excellent and very helpful I needed a few things checked out on my vehicle and they took my vehicle in right away. Only 2 things could be done that day, so the car had to stay I needed a few things checked out on my vehicle and they took my vehicle in right away. Only 2 things could be done that day, so the car had to stay over the weekend. I was given a loaner car, which was fantastic because I wouldn't of been able to saty and wait for these repairs. More

Smoothest shopping experience ever This was my second lease with VW Smithtown. Returning my old lease was hassle free and they (Ericka and Adam) were extremely accommodating throughout This was my second lease with VW Smithtown. Returning my old lease was hassle free and they (Ericka and Adam) were extremely accommodating throughout the negotiation process. We recently moved to a new house and the new payments would have made it almost impossible to lease a new VW. However, the team at VW Smithtown (Adam & Ivy) went above and beyond to get me a deal closer to my new financial situation. Thanks again! More

Oil change and fluid topoffs Tom in Service was excellent. He got me right in even though l had no appointment. Everything was quick and easy. I would recommend their service depa Tom in Service was excellent. He got me right in even though l had no appointment. Everything was quick and easy. I would recommend their service department. More

Purchase of used VW Beetle Bob was great. Once I found the car that was perfect for my needs he spent as much time as was necessary showing me how to use all of the new accesso Bob was great. Once I found the car that was perfect for my needs he spent as much time as was necessary showing me how to use all of the new accessories, which didn’t even exist when I had my first Beetle. Even after I signed everything and put my money down he didn’t want me to leave until I was comfortable with the car. Needless to say, I couldn’t be happier. I would absolutely recommend Bob to anyone who is looking for a used VW. More

They are the best! I have been with Smithtown Volkswagen since 2016. They never fail to meet the mark. They are the "whole package" Great people in the service dept a I have been with Smithtown Volkswagen since 2016. They never fail to meet the mark. They are the "whole package" Great people in the service dept and great people in the sales dept. I live in Brooklyn and I travel to Smithtown because I have complete confidence in what they promise and the work that they do. They keep their word. I recommend them to everyone who wants to lease a car and make sure it is maintained properly! The paper work, less than 20 minutes, because Ivy has it all ready when you walk in the door! I know this review is about my current leasing contract, but I have to comment that the help from Danielle in Service has been such a plus for me. She is the best. More

Awesome service It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking It was a great experience, took my Atlas in and they took care of it, oil, fluids and software updates. All while I was waiting at the lounge drinking hot tea. All was done in a timely manner. More

Service Once again, smithtown VW service department did an outstanding job. Tom, danielle and the mechanics that worked on my 2018 Tiguan provided excellent Once again, smithtown VW service department did an outstanding job. Tom, danielle and the mechanics that worked on my 2018 Tiguan provided excellent customer service, and went above and beyond. For example: I went in for an oil change, Tom informed me that the part for the sunroof recall was in. I was excited!unfortunately, I have limited availability due to the fact that I'm a medical professional and a majority of my time is dedicated to the hospital that I work for. So scheduling an additional service appointment would've been difficult, but Tom and Danielle knew that and asked the two mechanics to work on my car together at the same time. I left that day with more than an oil change and I sincerely appreciate the hard work. Thank you guys!! Alaina S. More

Very professional an efficient. The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful an The staff was very professional and the service was exceptional. I would highly recommend this to all my friends. Tom in service was very helpful and informative. More

Untrustworthy Service Department 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting w 2015 Passat wont start. Mechanic states 7 codes 3 related to timing chain. Sales manager suggests car not worth repairing, buy another. Upon meeting with sales and service, no one would provide the codes based on the diagnostic tests. I was not afforded the opportunity to make an educated decision to repair the car or just roll into another buy or lease. After insisting on the results of the diagnostics, it was determined they never diagnosed the vehicle after having vehicle for 6 days. Tom Baldassare (GM) insisted car was not worth repairing and Michael DiMaria, became belligerent when pressed for the diagnostic results. The owner happened to be in the office this day and was not sure if Tom Baldassare had oversight in regards to sales, service, or both. He encouraged the handing off of the customer to employees who could not commit to customer service. Tom Baldassare states he was too busy to mitigate complaint, Tom in service provided me 8 minutes to detail issue as they had to leave and Mike DiMaria was confused after an hour of trying to figure out his role. Had car returned home and another dealership better capable of providing service and repair was contacted. More