Smithtown Volkswagen

Go into Smithtown Volkswagen all the time for my service needs for both of my Volkswagens. Nothing but great people there, very helpful, very friendly and the job is always done right and fast. I have never needs for both of my Volkswagens. Nothing but great people there, very helpful, very friendly and the job is always done right and fast. I have never had a problem in the 4+ years I've been dealing with this place. Parts guys are great, service is great and so is sales. They really take care of me on the few times that something does break or go wrong. I won't bring my cars anywhere else. More

My MIL warning light came on, so I called ahead to make sure my car was still under warranty, the person on the phone then informed me my car was not. I then spoke to the service director Terry who was ver sure my car was still under warranty, the person on the phone then informed me my car was not. I then spoke to the service director Terry who was very helpful and polite he then reassured me and told me my case falls under the goodwill guidelines. The write up process was flawless quick and easy. Tom handled evrrything smoothly and my car was done before noon on the same day extremely satisfied with the services provided at smithtown Volkswagen!. More

I had scheduled maintenance done on my Passat, and by the time I got home the engine was misfiring badly. When I called the service manager, he became very arrogant and said that every car that leaves his s time I got home the engine was misfiring badly. When I called the service manager, he became very arrogant and said that every car that leaves his shop works perfectly. I had the car towed to another dealer, who informed me that one of the spark plugs springs was bent when the spark plugs were replaced. I also learned that replacing the spark plugs was not part of the normal maintenance. So not only did Smithtown Volkswagen botch a job that any 14-year-old learn to do when working their parent's car, the job was unnecessary in the first place and was done to pad the bill. Finally, when confronted with their incompetence, they became defensive and hostile. More

This is my second time here thinking that the service might have changed, but I can't understand why the price for a checkup and a service point inspection cost almost $500.00 this is ridiculous. I won't might have changed, but I can't understand why the price for a checkup and a service point inspection cost almost $500.00 this is ridiculous. I won't be back nor will I recommend this place to any of my other friends or family members who have Volkswagen. Their better off going to Germany to get service, at least there I believe that they would be telling you the truth. More

Bought a used 2009 CPO GTI. Picked it up found missing panel from the interior, defective CD player, 12V outlets dead, paint defects and unevenly worn tires with flat spots and tread worn down to the trea panel from the interior, defective CD player, 12V outlets dead, paint defects and unevenly worn tires with flat spots and tread worn down to the tread wear marks on the inside of fronts. Road rash on the wheels and missing some manuals. How could this be a CPO vehicle? Disappointed with the dealer and VW. More

This place is a pure joke. Don't waste your time and money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash my car desp money, go elsewhere. Their service department (Tom "took care" of me) is a disgrace! Went there for an oil change. They did not even wash my car despite having spent an additional $150 for repairs, not even the exterior, nothing, strictly nothing. I even had to clean my car myself because their crook-mechanic who worked on the car intentionally left it dirty. Moreover, the dashboard indicated a problem with the engine AFTER the oil change, yet the light was not on prior to my visit. I ordered parts to be changed, they said they would call me 2 or 3 days after my visit. 10 days later, I called to know what was going on, they came up with damn lies!!! They claimed that "they called me several times and even sent me postcards"....Pure B...S..T!! Supreme lies. I check my mail everyday, ditto for my voicemail. Never received anything, not even an email. That was too much, I picked up the parts and decided not to have them installed there (which was my initial intention). I felt disrespected and ripped off. Well, guess what, they lost a client, and apparently I am not the only one. Save your gas, time and money, shop around. They are all crooks and incompetent More

I purchased a new Passat from Smithtown VW several weeks ago. My salesperson Kim Hogan was very friendly and knowledgeable. At delivery, she was very helpful with explaining the operations of the car, set ago. My salesperson Kim Hogan was very friendly and knowledgeable. At delivery, she was very helpful with explaining the operations of the car, setting up the Bluetooth connections, and programming the radio stations. The entire sales experience and the return of my leased Passat went smoothly. More

One of the worst service I ever got. Not even eligible to replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workm replace breakpads. All services on my car breaks, CV boots (Issue was with joints) failed with in 3 months.No resposibilty from the dealer for workmanship they provided. When the rattle sound is coming from u joint...they replaced cvboots. sound started coming back less than 1 month. More