Smithtown Volkswagen

Allie morales Unfortunately I lost my car key and had a horrible day. I was dreading the call to Volkswagen all day. To my surprise Allie answered the phone ecstati Unfortunately I lost my car key and had a horrible day. I was dreading the call to Volkswagen all day. To my surprise Allie answered the phone ecstatic and ready to do anything she could to assist me which was a pleasant surprise (especially considering my past experience with other dealerships). Although I called after hours and the department I needed was closed she was able to get me some pricing and made sure I would be first priority in the morning. Needless to say I know where I will be going to buy my next Volkswagen. More

excellent service rich DuPont , help me out to find the car that was right for me, he explained everthing well, he was friendly and kind , I rich DuPont , help me out to find the car that was right for me, he explained everthing well, he was friendly and kind , I had a very good experience More

Professional and very accommodating Walked into this dealership after work one afternoon not expecting to purchase a new vehicle, but Mrs. Morales had a other plans for me. I was interes Walked into this dealership after work one afternoon not expecting to purchase a new vehicle, but Mrs. Morales had a other plans for me. I was interested in the new 2018 Golf GTI, and was working with a tight budget. So Mrs. Morales sat patiently went over all the numbers, and came up with a price I could live with. Then the real haggling began, but not I Mrs Morales and her boss to make sure I got the best price. Thank you so much Love my new car. More

Deal was A-OKAY Our sales woman, Allie Morales was patient and had plenty of information to share about the new ATLAS we were interested in. Although she was new to t Our sales woman, Allie Morales was patient and had plenty of information to share about the new ATLAS we were interested in. Although she was new to the dealership she knew a lot about the vehicle which was great. Deal made was appropriate, a little more than we expected to spend but well worth it. ATLAS is beautiful, rides great! Didn't care for the amount of time it took to get all the paperwork and be done with the sale, that needs some work. Otherwise, dealership was fine. More

Sleazy car sales at your service Sal is the worst. Bait and switch on cars. Plays games with prices. Inexperienced and knows nothing about the jetta. His coworkers all apologized and Sal is the worst. Bait and switch on cars. Plays games with prices. Inexperienced and knows nothing about the jetta. His coworkers all apologized and said that sal is known for this. They said come back friday and they would work a special deal. Sorry not coming back after wasting time More

Dishonest and misleading They were very dishonest with their quotes (which i know car sales usually are) but this dealership was very unprofessional and rude and ruined my exp They were very dishonest with their quotes (which i know car sales usually are) but this dealership was very unprofessional and rude and ruined my experience shopping for a new car. More

RUN! Do not buy here! Dont even try going here. They are crooks and dont care for the customer. Lie threw their teeth just to try and make a sale. Dont even try going here. They are crooks and dont care for the customer. Lie threw their teeth just to try and make a sale. More

Great experience with salesman and finance dept. Rob Kennedi, salesman, was positive and knowledgeable in dealing with our car needs and wants .His friendly attitude was a plus.. We wound up buying Rob Kennedi, salesman, was positive and knowledgeable in dealing with our car needs and wants .His friendly attitude was a plus.. We wound up buying 2 cars that day. More

2ND CAR FROM SMITHTOWN VW JUST PICKED UP MY 2ND VW FROM MY SALESMAN SAL WITHIN A YEAR. HE IS THE BEST. NO HASSLE NO PROBLEM. GREAT DEALERSHIP. VERY PROFESSIONAL PEOPLE. JUST PICKED UP MY 2ND VW FROM MY SALESMAN SAL WITHIN A YEAR. HE IS THE BEST. NO HASSLE NO PROBLEM. GREAT DEALERSHIP. VERY PROFESSIONAL PEOPLE. More

Bad trade in experience I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot for I purchased an expensive 2015 VW Golf TDI (Diesel), because since VW had falsified the emissions and the cars had been sitting at Smithtown VW lot for two years. I figured that when the car was available for sale, this would be a good time to purchase a 2 year old car, that was new and at a discount. The discount of either 5K@ 0% Financing or $8.5K lease is not enough considering that the car is two years old. The end result of the difference between the lease and the financing is about 1K. I figured that since the discount is low, I could trade in my 2012 VW 4 door Golf and at least negotiate a decent value for my car, herein is my story, First Howard (Sales Consultant) utilized the salesman low ball trick of $5, at which point I said call me if you have a better offer as I walked out. The next day they called me, now the manager was involved, he looked the car over, and then we went into his office, he showed me a computer screen showing some numbers and he offered some loyalty discount, I should have walked out and left then. The dollar amount shown on the screen was$7.1K for a stock 2012 VW Golf 4 door Convenience, but my car had other extras which bring the value up, the car had fog lights, side window deflectors, exterior body side moldings, rear sunshade, LED rear brake lights, door sill protectors and interior LED lighting. Now the dealer has my car listed @ $10.995K. If you have a good used car with practical extras added on, do not sell the car to Smithtown VW, rather you should sell the car privately. Be careful when dealing with the sales department. More