Smithtown Volkswagen

On August 06, 2026 my mother and I purchased a Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "o Volkswagen Atlas Crosssport 2026 from Smithtown Volkswagen with a sticker price of $53,388.00. After going over paperwork we noticed an additional "other" charge of $3,400 Tow Buster for 3 years. A charge we never were told about, nor agreed to. After reading the fine print we saw we are able to Request a cancellation on this, especially on a charge we did not agree to knowing the new car already comes with a complimentary roadside assistance. Once we reached out to the finance department they avoided us, hung up, and would not return numerous calls. Finally my Mom received an email from Tom Catapano, the finance manager. The contract Tom sends us in email is a FORGED contract with changed numbers. Different sticker price- Changed to $60,339.38, different numbers, deleted numbers and eSigned signatures we both did not do. We have our original copies of the window sticker, prices, and mishaps they did on their behalf. Signed in PEN by the both of us, also him. Nothing was eSigned!!! DONT GO HERE! More

Everything and everyone was very helpful and efficient It was nice to walkout with the car was nice to walkout with the car More

Jasmine in service and the rest of team always take good care of me. She always works around my schedule to get car in and out. care of me. She always works around my schedule to get car in and out. More

Always a great experience. Service staff maintains contact with the customer and very helpful. Thanks for your help Jasmine. Service staff maintains contact with the customer and very helpful. Thanks for your help Jasmine. More

Jasmine & the service team are amazing here Superb customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. customer service & teamwork! ! Definitely recommend this Volkswagen dealership on many levels. More

They were very polite and prompt. They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was They fixed the issue i had explained to them and didn't try to sell me on unnecessary things which was a good thing. A little miscommunication was had but talked it out and both parties came to a understanding. Good experience overall. More

We had a wonderful experience Our salesman Gary was very respectful and took time to answer all our questions We feel like we got a great vehicle for a great price that was fair for everyone Thank very respectful and took time to answer all our questions We feel like we got a great vehicle for a great price that was fair for everyone Thank you for making the process very easy More

Justin was very professional and nice he was very knowledgeable and was able to help me find the right Volkswagen for my wife thank you knowledgeable and was able to help me find the right Volkswagen for my wife thank you More

Service has always been great and smooth. Everyone there is professional and polite. Can’t say the same for sales or marketing (bdc) Everyone there is professional and polite. Can’t say the same for sales or marketing (bdc) More

I was very impressed with Jasmine in your Service department. She was very friendly and knowledgeable regarding my VW. As you can see below, she deserves a 5 Star rating. The dealership is very lu department. She was very friendly and knowledgeable regarding my VW. As you can see below, she deserves a 5 Star rating. The dealership is very lucky to have someone like Jasmine! More