Smithtown Volkswagen

Jasmine Khan provided top notch, exceptional customer service. I am not one to write a review in general but could not pass the opportunity to share, as customer service today is rarely met with the leve service. I am not one to write a review in general but could not pass the opportunity to share, as customer service today is rarely met with the level of care provided to my family from Jasmine Khan. We were thoroughly impressed with the customer service received. Jasmine went above and beyond to make sure everything was handled perfectly, as our daughter attends college at Stony Brook University and having a car break down during finals could have been a very stressful experience for our family. We were very worried she wouldn't be able to drive home for the holidays but Jasmine assured us she would get the car fixed in time. Jasmine was incredibly friendly, attentive, and knowledgeable, and she made the entire experience not only smooth but genuinely enjoyable. It’s rare to encounter someone who is so patient, professional, and truly invested in helping a customer, and Jasmine absolutely exceeded my expectations. Please pass along our sincere thanks and recognition to her. She is a true asset to your team, and interactions like this are what build lasting trust and loyalty with customers. Thank you for such a wonderful experience—my entire family truly appreciates it! Warm regards, Lauri McCormack More

I have been buying or leasing cars for a long time and many of them were VW all I can say I think that the the owners of the Smithtown VW wants to sell cars again many of them were VW all I can say I think that the the owners of the Smithtown VW wants to sell cars again More

Noah is the best. He is the reason I still bring my family's cars (4 of them) to your service department. He is the reason I still bring my family's cars (4 of them) to your service department. More

Excellent customer service! Jasmine was extremely helpful and nice! Will definitely be back here when I need anything VW related! Jasmine was extremely helpful and nice! Will definitely be back here when I need anything VW related! More

Noah was terrific. Really appreciated the transparency in costs and what was being done to my vehicle. Was able to get on my day much sooner than expected. Couldn't hav Really appreciated the transparency in costs and what was being done to my vehicle. Was able to get on my day much sooner than expected. Couldn't have been more happier! More

Noah has helped me numerous times and his service is outstanding. I always feel like they have my best interests at heart. outstanding. I always feel like they have my best interests at heart. More

Collect service and very helpful with great coominication. Highly recommended, ask for Noah he is the best coominication. Highly recommended, ask for Noah he is the best More

Jasmine in service is EXCELLENT. She was knowledgeable and professional. She was a big help She was knowledgeable and professional. She was a big help More

Everyone we worked with was terrific. We Would def recommend your dealership. Even the manager come over and spoke to us, and was very nice. We Would def recommend your dealership. Even the manager come over and spoke to us, and was very nice. More

Noah was extremely polite, kept me up-to-date with all that entails with the vehicle. He is also Very respectful and offered his apologies all through the ordeal of my back & forth with VW. Essentially m that entails with the vehicle. He is also Very respectful and offered his apologies all through the ordeal of my back & forth with VW. Essentially making made my dissatisfaction with the car manageable. Hopefully all is absolutely fixed with the issues. I’d likely come back for service solely based on Noah’s demeanor. Your company is fortunate to him on your team. He is a GEM Dr. G Lespinasse More