Smithtown Volkswagen

The finance mgr John was absolutely terrible. rude, violent, and angry. After the sale was complete and I drove off the showroom he called me to say he made a $4,000 mistake. He told me I "must" rude, violent, and angry. After the sale was complete and I drove off the showroom he called me to say he made a $4,000 mistake. He told me I "must" come back to the showroom to resign papers at the new numbers. I drove back from out east, costing me 1 hr. When I got the he demanded my signature or he will cancel the deal. I requested an $11.00 per month adjustment to compensate me for my time and aggravation. When he said no, I decided to leave the showroom. He followed me out to the parking lot where he physically attacked me and ripped my paperwork out of my hands. I violently fell to the ground, when he called two more employees to help him block my car and prevent me from leaving. On of those employees identified himself as the sales manager. Another was a 50yo man 5'5" 140 lbs. The sales manager and I called 911. When the police arrived, a man named Ray who identified himself as the owner or General manager brought some civility to his staff. Once heads cooled down a bit Ray gave me the $11.00 per month credit and consented to the new deal costing me a net of +$110 per month extra. The Policeman on the scene PO Ennis # 7019 wrote up a police report file # CC25C0694787. Officer Ennis was kind enough to wait and safely walk me to my car so I could leave without being attacked. I will now review my options for rectifying this. More

Outstanding and caring staff. Keep doing what you are doing!! Very highly recommend to all! Keep doing what you are doing!! Very highly recommend to all! More

Most all dealers wash my other vehicles after servicing! I was very surprised that when I picked up my vehicle it was not clean. I was very surprised that when I picked up my vehicle it was not clean. More

Professional, friendly, and extremely courteous. Very nice to find a dealership Service department that you can trust Very nice to find a dealership Service department that you can trust More

Jasmine was very thorough and gave me a loaner car right away and had no problems and was totally professional away and had no problems and was totally professional More

Smithtown Volkswagen has excellent customer service! I enjoyed working with and appreciated the input of Jamie in service and Adam in sales. I enjoyed working with and appreciated the input of Jamie in service and Adam in sales. More

Very helpful. Fast oil change in and out. Professional will recommend this place to my friends and family. Fast oil change in and out. Professional will recommend this place to my friends and family. More

Smithtown VW provides great service to their customers! Prompt and efficient. Friendly staff. Thanks Jasmine! Thanks Mike! Prompt and efficient. Friendly staff. Thanks Jasmine! Thanks Mike! More

Michael Dougherty is a very cordial and knowledgeable salesman. He sold me Acura MDX 2023. Vehicle was in immaculate condition and all the items in Out-of-Door-Price clearly disclosed. Tom Cayapano did t salesman. He sold me Acura MDX 2023. Vehicle was in immaculate condition and all the items in Out-of-Door-Price clearly disclosed. Tom Cayapano did the financial portion of the deal. I highly recommend the dealership. More

The agent was very helpful and professional. I did not wait a long time. The diagnosis of the problem was identified and solved. I found every VW employee I dealt with to be courteous and hel I did not wait a long time. The diagnosis of the problem was identified and solved. I found every VW employee I dealt with to be courteous and helpful. More