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Smithtown Toyota
Smithtown, NY
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award.
Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service.
Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door.
Our online dealership was created to enhance the buying experience for each and every one of our Internet customers.
Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:30 AM - 8:00 PM
Tuesday 9:30 AM - 8:00 PM
Wednesday 9:30 AM - 8:00 PM
Thursday 9:30 AM - 8:00 PM
Friday 9:30 AM - 8:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,146 reviews
February 12, 2013
The Service Department gave misleading statements about diagnostic fees and in the end charged us $118 fee to tell me what I already knew was wrong with my door. I was only looking for an estimate to repa diagnostic fees and in the end charged us $118 fee to tell me what I already knew was wrong with my door. I was only looking for an estimate to repair it. We had asked them to check our catalytic converter because we had a check engine light come on. We used a coupon for free check engine light diagnostics. We had our oil changed and when we couldn’t afford to pay 600 dollars to have the automatic sliding door lock actuator replaced, they charged us the diagnostic fee. I did not agree to pay a diagnostic fee but my wife did not know any better and she signed the paper stating we agreed to pay it. She thought it was based on the labor rate and since no diagnostic time would be needed to provide the estimate for the door repair, she never thought she would see that charge on the final bill. When she told me she paid the fee, I sent her back to speak to the service advisor who immediately did not want to deal with it so she had us wait until the service manager David Bartoli decided to talk to me on the phone. When he did, he had nothing to say other than that he has a signed document stating we agreed to the fee and that he had done enough for us by taking the coupon. Even thought I explained he did spend anytime diagnosing the door he repeated the same thing, it is in the contract signed by my wife. I even informed him that we had just moved to his town and would be frequent customers and asked him to call the service manager at Penn Toyota who can verify this car is only serviced at the dealer, he repeated the same thing. Then he hung up the phone. This dealership is not like others. I have had a great experience at Penn Toyota and felt happy to be Toyota owner. Now I feel crappy and like a sponge for them to squeeze my hard earned money from. How short sighted to think that it is good to rip me off today and put an extra $118 in the bank and loose the repeat business. Any business owner who can’t figure that out should not be fixing cars. Who know what other stupid things they will do to make a buck. Use defective parts…? More
by samsacc
Employees Worked With
David Bartoli
February 07, 2013
Wonderful experience at Smithtown Toyota. I went to two other Toyota dealerships and they were higher in price. Wonderful people at Smithtown Toyota. See Jerry Sbarro great sales guy. other Toyota dealerships and they were higher in price. Wonderful people at Smithtown Toyota. See Jerry Sbarro great sales guy. More
by RichardDArienzo
Employees Worked With
Jerry Sbarro
January 29, 2013
This dealership is one of the best around. They are very attentive and they know their cars well. They were also very fair on our trade-in. Our salesman was Lou Bilous, he was very helpful and went the extr attentive and they know their cars well. They were also very fair on our trade-in. Our salesman was Lou Bilous, he was very helpful and went the extra mile for us to make sure our experience was good. We went in on a Sunday afternoon, and we were driving our new FJ cruiser by the next day! I would highly recommend Lou and this dealership. More
by vcnrj
Employees Worked With
January 25, 2013
I bought a 2005 Nissan Maxima with 75,888 miles on it by trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one d trading in my existing vehicle (2007 Honda Civic Si with 59,600 miles on it) from Smithtown Toyota on December 4, 2012. Exactly one week and one day later on Wednesday December 12, 2012, I dropped off the car due to some transmission issues I was having (transmission would jerk when shifting in all gears especially from 1-2 and 2-1). I also noticed that my car was making a whining noise which became louder and higher pitched when the RPMs are higher, and that there was a squeaking noise from the engine bay. The next day I received a call from Michelle in service saying that the tech confirmed my problem, and the car was going to be sent to a transmission shop that Smithtown Toyota uses (Bayport Transmissions). The tech also tightened my heatshields which were causing the squeaking noise (the noise came back 2 weeks after I got my car back). I checked in with them several times (approximately 65 outgoing calls) over the following week, but was never given an answer regarding my car, or my call would just get “disconnected” several times. Finally, on Thursday, December 20th Michelle told me that the transmission shop confirmed my suspicion of the valve body of the transmission, and that the part was ordered. I knew I would need to give them more time due to the holidays, but as we were beginning week 3 without my car, I called the NYS Lemon Law arbitrator’s number and spoke with Ann. She called the dealership and was told that my car would have all issues fixed and that they would return the car by the end of the week. At the end of the week, Michelle told me that my car’s transmission work was done, and the parts were ordered for my other concern which was the timing chain whining noise that becomes louder and higher pitched with higher RPMs. (I had sent her and her technician the Technical Service Bulletin for that job and the tech agreed that it was the problem) It has now been over 3 weeks since the parts were ordered and according to Michelle, whom I unfortunately still need to call on a regular basis (as I never hear back from her or get a response to my messages) the tools are the only things that have not yet arrived. She advised me to speak with Tom from parts. When I called him, he told me Nissan was giving him the run around regarding the tools. I found that to be a lie as Nissan does not make the tools, Kent-Moore makes them. I was also able to find a vendor for the tools in less than 5 minutes by searching the internet. I had to then call Tom and send him an email with link to the vendor for the tools to do the job. At this point I am extremely frustrated and will not do business with Smithtown Toyota EVER Again More
by razman247
Employees Worked With
Michelle
January 04, 2013
Lou Bilous is a gentleman whose character comes out clearly in his work. He is very informed, user friendly, flexible and accomodating. He is a very valuable asset and I wish I had someone with his per clearly in his work. He is very informed, user friendly, flexible and accomodating. He is a very valuable asset and I wish I had someone with his personality and ability working with me at my business office. More
by david sp
Employees Worked With
January 02, 2013
The experience was simply amazing. I visited almost all of the dealers in Smithtown looking for the perfect car and by far this was the most friendly, unintimidating, and enjoyable of them all. Don't be of the dealers in Smithtown looking for the perfect car and by far this was the most friendly, unintimidating, and enjoyable of them all. Don't be fooled by the showroom appearance, it means nothing compared to the staff. Everyone I encountered was helpful and enthusiastic. There isn't a pushy stereotypical salesman in the place. When it came time to purchase the vehicle it was as smooth as I could have ever dreamed. I cannot say enough nice things about this dealer and my salesman Tim. If you are interested in a Toyota, run over and see for yourselves. I swear you will not be dissapointed. More
by jverrine
Employees Worked With
Tim Payton
December 27, 2012
My wife and I were interested in a 2013 Highlander. Louis was friendly,knowledgeable and patient throughout the process. He took us for a test ride in two different trim levels and offered us a competitive p was friendly,knowledgeable and patient throughout the process. He took us for a test ride in two different trim levels and offered us a competitive price immediately. we had been shopping online and had already visited other dealerships and this was the best deal we had found. There was no high pressure sales tatics at any time.After we purchased the car Louis showed us all of the options and gadgets in the car including the navigation/audio system and even paired our cell phone with the blue tooth system. This was an exceptional buying experience and I would recommend Louis and smithtown Toyota to anyone interested in purchasing a toyota! More
by tdgj
December 26, 2012
Great dealer with no hassle or typical dealer "tricks". They genuinely care about their customers, and offer great customer service, with honest and fair deals. "tricks". They genuinely care about their customers, and offer great customer service, with honest and fair deals. More
by Tlozier
Employees Worked With
December 24, 2012
I have brought from this dealer before ! Always happy with sales & service dept. My girlfriend brought a new car last month from the same salesperson that's what made me go back to him. with sales & service dept. My girlfriend brought a new car last month from the same salesperson that's what made me go back to him. More
by dq1530
Employees Worked With
December 19, 2012
We needed a new car because my wife had just had a bad accident with her car and I was driving her back and forth to work. Smithtown Toyota had the Highlander we were interested in and Louis Bilous was ve accident with her car and I was driving her back and forth to work. Smithtown Toyota had the Highlander we were interested in and Louis Bilous was very friendly and allowed us to check that the 4 cylinder Highlander was adequate for our driving style. Louis went over every detail about the workings of all the controls with my wife after we purchased the car and was very patient in explaining the electronics to both of us. More
by jimdurnan
Employees Worked With
