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Smithtown Toyota

Smithtown, NY

4.9
1,271 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,271 reviews

April 14, 2026

We’ve bought or leased at least 7 vehicles here over many years. The sales staff are always friendly and attentive. More

by Sharon S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diego Rivas
Apr 14, 2026 -

Smithtown Toyota responded

Thank you for your wonderful review, Sharon! I appreciate your loyalty to Smithtown Toyota and am thrilled to hear that you have had positive experiences with our friendly and attentive sales staff. It’s always great to serve returning customers like you! We look forward to assisting you with your next vehicle purchase or lease. Thank you again for choosing us! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 01, 2026

My husband and I have been leasing cars from Louis Bilous at Smithtown Toyota for over twenty years. Lou always listens to what we want and provides exactly what we've asked for - no games, no shenanigans, More

by Cobaltbride
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2026 -

Smithtown Toyota responded

Thank you so much for your wonderful and detailed feedback! I’m thrilled to hear about your positive experiences with Lou at Smithtown Toyota over the years. It’s fantastic to know that he has provided you and your husband with excellent service and a comfortable car leasing process. I truly appreciate your kind words and recommendation. We look forward to seeing you again for your next vehicle! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 01, 2026

They were very helpful, fast and friendly. Answered all my questions no problem and went into detail More

by stevecel96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kazlauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Smithtown Toyota responded

Thank you for your kind words! I’m thrilled to hear that you found our team at Smithtown Toyota helpful, fast, and friendly. It's great to know that we could answer all your questions in detail. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 29, 2026

I have no words to described Michael, he went above and beyond he was knowledgeable, professional, honest, patient and generous. Michael found a perfect vehicle at an amazing price. definitely he is a mos More

by Debbie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kazlauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Smithtown Toyota responded

Thank you for your wonderful review, Debbie! I am pleased to hear about your great experience with Michael at Smithtown Toyota. It’s fantastic that he was able to find you the perfect vehicle at an amazing price and made you feel special throughout the process. I truly appreciate your kind words, and we hope to see you again soon! Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 29, 2026

Smithtown Toyota is the best dealership, and always has been. This was my 4th car purchase experience there. When you walk in you feel the difference. Everyone is professional, calm, friendly, and gen More

by Ana
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Cadesti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle (insurance) 5 stars
Mar 30, 2026 -

Smithtown Toyota responded

Ana, thank you for your wonderful review! I truly appreciate your loyalty to Smithtown Toyota and am delighted to hear about your positive experiences with us. It’s great to know that Steve, Kyle, and Rocky provided you with the exceptional service our team strives for. We look forward to assisting you again in the future. Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 29, 2026

On December 9, 2025, my 81-year-old mother went to Smithtown Toyota for a routine front brake repair. She had been widowed for less than ten months. Instead of just fixing her brakes, the staff kept h More

by Free4Fred
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rocky Dentici
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2026 -

Smithtown Toyota responded

Thank you for sharing this. I understand your concerns regarding your mother’s visit to Smithtown Toyota and the transactions involving her 2018 Toyota RAV4 and 2026 Toyota Corolla. We aim to support our customers and address concerns whenever possible, and take feedback like yours seriously to ensure every customer feels respected and treated fairly. If you’d like to discuss this matter further, please contact me directly. We are committed to reviewing our processes and interactions so every customer, especially our senior customers, feels confident and supported throughout their experience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

Mar 30, 2026 -

Free4Fred responded

Hello Lauren, I received your response to my DealerRater review. While I am glad you are finally reaching out, it is incredibly disappointing that it took a public review exposing how a senior customer was treated for my mother's concerns to be taken seriously. That being said, if Smithtown Toyota is genuinely committed to reviewing this transaction and supporting its customers, I am willing to discuss a resolution. However, because it took public visibility to get this response, I require all further communication regarding her 2018 RAV4 trade-in and the 2026 Corolla purchase to be kept in writing. This will ensure we have a clear and accurate record of our communications moving forward. I have all the contracts and numbers in front of me. Please let me know what specific steps and financial adjustments Smithtown Toyota is prepared to offer to rectify this situation. I look forward to your written proposal on how you intend to make this right. You already have my email address from the formal demand letters I sent via certified and registered mail regarding this exact situation on December 29, 2025.

March 28, 2026

I was very impressed and satisfied with Michael’s help and knowledge. He went above and beyond to assist me in finding and obtaining the exact vehicle I was looking for. His professionalism and dedication More

by Taco
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kazlauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2026 -

Smithtown Toyota responded

Thank you for your kind words! I’m thrilled to hear that you had such a positive experience with Michael at Smithtown Toyota. It's fantastic to know that his knowledge and dedication helped you find the perfect vehicle. We appreciate your recommendation and look forward to welcoming you back in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 22, 2026

Smithtown Toyota has always been the best dealership around. Michael Kazlauskas was the an incredible sales consultant and I could not be happier!! More

by alsanto33
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larisa Racenis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kazlauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Theresa on insurance
Mar 22, 2026 -

Smithtown Toyota responded

Thank you for your fantastic review, Al! We're thrilled to hear that you had such a great experience with Michael at Smithtown Toyota. We pride ourselves on providing excellent service, and it's wonderful to know we met your expectations. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 18, 2026

Mike was very helpful and understood what I wanted. I’m so grateful to him. More

by Eluo025
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2026 -

Smithtown Toyota responded

Thank you for your kind words! I’m thrilled to hear that Mike was able to assist you and understand your needs. At Smithtown Toyota, we strive to provide excellent service, and it’s wonderful to know that I met your expectations. I truly appreciate your feedback, and our team looks forward to seeing you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 14, 2026

We had a terrific experience with Mike. He was professional and knowledgeable and understood our needs right away. Found us the perfect vehicle at an amazing price. Highly recommend. More

by chrissiefergo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kazlauskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2026 -

Smithtown Toyota responded

Thank you for your wonderful review, Chrissie! I’m pleased to hear that you had a terrific experience with Mike at Smithtown Toyota. It's fantastic that he was able to find you the perfect vehicle at an amazing price. I appreciate your recommendation, and we look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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