Smithtown Toyota

After shopping at several Toyota Dealerships a friend of mine told me to give Lou Bilous from Smithtown Toyota a call. Without a doubt I am so glad that I did! Both his new car price and his trade-in value mine told me to give Lou Bilous from Smithtown Toyota a call. Without a doubt I am so glad that I did! Both his new car price and his trade-in value were excellent. Lou treats you like a close friend from the get go. This was the best experience I have ever had buying a car and will for sure be buying another vehicle in the future from this dealership. More

Rich Milano offered me several vehicles to test drive and worked with me on price to come up with an acceptable amount that we both could live with. He's a professional guy and also helped me with my first s worked with me on price to come up with an acceptable amount that we both could live with. He's a professional guy and also helped me with my first service appointment for a minor glitch in the vehicle we purchased. He left the door open for future purchases and my wife and I would recommend him to any friend or relative interested in purchasing a vehicle of any brand. More

I needed to purchase a car, so I visited the Toyota dealership in Smithtown. Right away I was greeted by a gentleman by the name of Tony (his full name might have been Anthony, but I'm not sure.) Reg dealership in Smithtown. Right away I was greeted by a gentleman by the name of Tony (his full name might have been Anthony, but I'm not sure.) Regardless, Tony was extremely friendly and I did not feel like he was pressuring me into purchasing a used vehicle. Tony was very professional and he is one of the main reasons that I bought a car there. I probably asked him the prices on about 20 cars and the specs for them and then test drove about 3 of them, Tony did not seem at all perturbed by this, while some salesman might be. I know all the tricks that car dealerships have and I was a witness to a few of them. For example, when I walked in after the test drive (they let you test drive the car by yourself) "coincidentally" they just happened to be discussing me and the car I wanted and I heard the sales manager say, rather loudly, "you know what, give him a years worth of free oil changes too," acting like he did not just see me walk in the door that was two feet from his desk lol. Tony then introduced me to the sales manager and the manager acted like he had no idea that I was the one that was going to get the fee oil changes. It didn't bother me though. When it came down to financing the vehicle, they gave me a great rate (1.9% APR - and my credit is O.K. at best.) They (Tony and the sales manager) did get a little bitter with me when I was questioning how they got their interest rates and final prices. I'm a business major and understand compound interest and all of the finance terms. I just wanted to check how they got their numbers and when I did, they both started to tell me that I needed a special calculator to calculate interest (maybe people who dropped out of high school do, but anyone with knowledge of compound interest and can convert percents to decimals, it's pretty easy. After I used the calculator and found out that they were being truthful (the only reason I did this, is because I got screwed with the last car I bought - not from Smithtown Toyota.) Other than that minor blip, my experience was great. I picked up the car two days later. The only other trivial issue was the woman (I think her name is Stacy) who deals with the final financing, getting the license plates, deals with insurance, etc. She called me up the day before I was to pick up the car and told me in - what sounded like an irate voice - that I told you that you need x,y, and z and you don't have x. I told her that I don't remember her telling me that ( I have a very good memory and can remember a plethora of information,) but she stated that she definitely told me that. I agreed with her to get her off of the phone. To be honest, if it were not for her impolite attitude on the phone, I would have given them a 5 out of 5 friendliness . I want to clarify that she was not horrible to deal with, it was just something about her voice that was not friendly - maybe she was having a bad day - I don't know. After that, everything went as planned. I picked up my car, Tony was there, we chatted for a little bit and I drove my new/used car home. Overall I am very pleased with the experience that I had there and I am a hard customer to please. I would highly recommend Smithtown Toyota to any of my friends that are buying a used or new car. More

We first spoke to Lou in the spring. He was very helpful even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding even though it was quickly apparent we would not be able to buy until this fall. When we called to say we were ready Lou was very helpful in finding us a truck that worked great for our price range. He put zero pressure on us to try to spend more money the we were comfortable with. We will go back to Lou when it is time to replace my wife's car. More

We were very happy with our purchase and the dealership. Everything was done in a very professional manner and certainly lived up to our expectations. Mike was terrific to work with. We had purchased a Cadd Everything was done in a very professional manner and certainly lived up to our expectations. Mike was terrific to work with. We had purchased a Caddy the same week and were terribly disappointed in our experience and the dealership. Mike made us feel appreciated and assured that he would be there for us for any further questions or concerns. We highly recommend the dealership and Mike Simone! More

Very Friendly... We purchased 3 cars in two days from the same salesperson.. Two pre owned / one new. Paperwork was easy and folks stayed past closing time to accommodate our schedule. We've bought 3 the same salesperson.. Two pre owned / one new. Paperwork was easy and folks stayed past closing time to accommodate our schedule. We've bought 3 additional vehicles previouslly with the same experience. Its why we continue to return. The service is equally steller. Well done.... More

Mr. Milano made it a comfortable environment with no pressure to purchase today. I came in a week ago to browse then left and he was'nt chasing me to my car which i appreciated. Sure enough once i did m pressure to purchase today. I came in a week ago to browse then left and he was'nt chasing me to my car which i appreciated. Sure enough once i did my homework and made a decision i came in to purchase a 2010 prius which i love and he made it a painless experience. In the past I have walked into dealerships and through out the whole process i feel like im being taken for a ride yet need wheels so make the deal.. All in all- I appreciate the service and will be back in the future. Thank you More

I needed a replacement pickup and saw that Toyota has a model that fit my requirements. I called Smithtown and got Ben on the phone. He is a friendly guy with a firm handshake and a pleasant personality. model that fit my requirements. I called Smithtown and got Ben on the phone. He is a friendly guy with a firm handshake and a pleasant personality. We talked and he showed me a Tacoma. I was looking for a stick and was told one would be in later this month. My wife talked me into an automatic and I went back to Ben and presto-change the paper work was redone and I picked up my new vehicle the next day no problem. It is a pleasure dealing with friendly professionals. Another person who deserves praise (I don't know his name) works on the desk but when I came in to finish the deal Ben was not in yet this man started helping me complete the transaction. (He remembered my name without asking). When I was finished with Stacie Ben showed me my new pickup, gave me the keys and showed me again the controls and all the goodies. Thanks guys and girls it was a pleasure we will do business again More

Excellent service experience. Megan Wilkins, my service advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recomme advisor was informative and was very helpful. Mike, the service concierge was very friendly, and customer service oriented!! I would highly recommend buying a car at Smithtown Toyota, and having it serviced there asa well. More

Mr. Milano was extremely knowledgable. He was also very patient and willing to answer any questions that I had. When Mr. Milano said he would be there, he was. Additionally, he was great about following up patient and willing to answer any questions that I had. When Mr. Milano said he would be there, he was. Additionally, he was great about following up with, without being pushy. He reminded me of the things that I had to take care of and what I had to do in order to complete the process. He made the process of purchasing the new car very easy and enjoyable, and he had all of the qualities of a person that I would like to do business with. More