Smithtown Toyota

My experience with Smithtown Toyota was incredible. The salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred salesmen were incredibly helpful and knowledgeable. They went above and beyond every expectation I had of a car dealership. I have already referred numerous friends to Smithtown Toyota and they have purchased cars as well and shared the same extraordinary service that I did. More

My wife and I visited SmithTown Toyota looking to lease a Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater Magnetic Gray 2010 Corolla LE. We decided to visit SmithTown based on the recommendation of a family friend and on their great reviews on Dealerrater.com. We had previously visited several dealerships in Queens, Nassau and Suffolk and had experience the "typical" car buying experience: Pushy and incompetent sales reps and even pushier sales managers. For first time leasers, please avoid any sales person who is ignorant of the car you are buying, cannot tell you any information about the lease offer, or has to check with their manager for the most mundane questions asked by the buyers. At SmithTown, we were assigned to Carolyn Dunleavy. She immediately walked us through Toyota's leasing promotion in great detail, calculated various payment scenarios and answered ALL of our leasing and car questions on the spot. She was not pushy at all. She was very patient, knowledgeable and everything else that all the other sales people were not (no exaggeration). This was our first car lease and, although we had done our homework, we wanted the sales person to address all our questions and concerns. My wife and I are the kind the people who read the small print on contracts. At the signing, Carolyn patiently waited while we read the entire contract, front and back, before signing it. Finally, the car was delivered as promised. I would have to say that Carolyn deserves a five-star rating for her professionalism, knowledge and good salesmanship. BUT here is why I did not give the dealership a five-star rating: A check for the value of my trade-in was supposed to be cut at the closing, but it was not there. Whoever was handling the paperwork forgot this. We received the check after almost two weeks - and the name on the check was misspelled - which brings me to my second issue. My wife's name was completely misspelled on all of Toyota's correspondence and most importantly on our Billing Statement. In conclusion, I would highly recommend SmithTown Toyota to anybody looking for a great first time leasing experience- Ask for Carolyn. More

I went for my regular 5,000 mile service interval which involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that involves an oil change and tire rotation and I left the car there all day but when I came to pick it up, it had not been done yet. They claimed that the paperwork was lost but that wasn't the first time something like that happened. They really need to improve their service department scheduling since any mechanic can do an oil change in 30 minutes or less. Sorry Smithtown Toyota, 3 strikes and you're out. More

I read the reviews about their service department, and I read the reviews about their sales people....well, I never got the chance to find out about their service department.. Their sales department is a ri read the reviews about their sales people....well, I never got the chance to find out about their service department.. Their sales department is a rippoff... was looking for a solara sle convertible...they had one that matched the specifications I was looking for, but it seems it was one of the bosses demo car...with over 7000 miles on it. To be honest, the other dealer was not close to my home, so I figured if we could get within a fair number to save myself a trip, I would go with them. They wanted $1600.00 more than another toyota dealer wanted for the same car, with the same options, and with 1000 less miles...to cap off their greed, they offered me $3000.00 less in trade in value on my car than the same competing toyota dealer did. when I called them on it, they brushed me off as someone they couldn't dupe. They may be real nice when you visit them, but when it comes down to dollars and cents...they are ripping people off. I would look twice before buying something from them. Do your research people, and you will see how they are trying to get you to overpay for their cars, and screw you on your trade-in. Want to know more? email me More

Great Professional Sales & Service Departments, alway trying to make the customer happy. Customer Service is First and Foremost with this Dealership. Even in Tuff Times you will be much surprised at the trying to make the customer happy. Customer Service is First and Foremost with this Dealership. Even in Tuff Times you will be much surprised at the willingness of the Dealership Empoyee's. I stopped at other dealers, and without a doubt this is One of the Best in the automotive field, and there car's speak for themselves-Resale, performance and dependability. More

I am 21, and this was my first time buying a new car. I went to a few dealerships and was frustrated by the treatment I received. Smithtown Toyota was the best place I could have gone. My sales rep, Caro went to a few dealerships and was frustrated by the treatment I received. Smithtown Toyota was the best place I could have gone. My sales rep, Carolyn Dunleavy, was very upfront and honest. She answered all of my questions and had no reservations about explaining everything to me in a way that was not confusing. At a Honda dealership I went to, the salesperson wouldn't even give me the true price of the car. Carolyn, on the other hand told me immediately after I asked exactly how much the car would cost including ALL taxes and fees, just as I had requested. And that's what I really paid! She let me know how many cars were in stock in the color I wanted, but did not pressure me to speak for any of them. I took my time in the decision-making process and she was ready for me whenever I was. She also tried to find any discounts she could for me, instead of me having to research them online and then bring them up to her. I can not believe how simple it was to buy my new car. What a great deal, I wish all dealers made it this easy! I would highly recommend this dealership and Carolyn, especially if this is your first new car. More

I have been buying new cars since I was 17 ( I am now 54), and this was the best car-buying experience I have ever had. It is important for you to know that I had to drive past several other Toyota dea 54), and this was the best car-buying experience I have ever had. It is important for you to know that I had to drive past several other Toyota dealers to get to Smithtown Toyota ( I live in East Meadow a 1 hour drive away). let me start with the first phone call to the dealership- I was put on the phone with a saleswoman named Sue Houston. I explained what I was looking for ( a 2008 FJ Cruiser with certain options), and she began a very honest, accurate report of what she had in inventory, and a price quote. Now, let me be clear, the price quote was clear and accurate, not confusing or misleading as you get from other dealers. She then proceeded to e-mail me the window sticker from the cars she quoted ( very helpful). There was no pushing to "come in" either, just a professional helping you to buy a car. Within a week I made an appointment to test drive a car. Sue had one all ready with similar options to what we wanted. When we sat down to discuss the deal ( this is when there is usually a negative experience at other dealerships) there where absolutely no surprises! Amazing! When we asked to pick up the car the next day ( even with an alarm installation) they made it happen----even though it was a Saturday! Listen , if you are fed up with the way some car dealerships have dealt with you, then give Smithtown Toyota your business......You won't be sorry....score one for the good guys! More

I went to several Toyota dealers for my 08 FJ Cruiser. I knew exactly what I wanted for the price I wanted it for. Other dealers tried giving me the run around, wanted a deposit to "Look" for the truck I wa knew exactly what I wanted for the price I wanted it for. Other dealers tried giving me the run around, wanted a deposit to "Look" for the truck I wanted and wanted me to sign prior to knowing the final price. Anthony at Smithtown was super friendly and did the right thing. I had spent hours in other dealerships without finalizing a deal and at Smithtown, from the time I walked into the door to the time I left my deposit was about 12 minutes. Anthony asked me what I wanted, he provided a price, I then told him what I wanted to pay and the deal was done. NO BS run around. They said the truck would be in within 2 weeks and 1 week later I received a call to make an appointment for delivery. This was much easier than when I bought my last car (Infiniti G35 Coupe) and the sales service was even better! I would recommend anyone buying a Toyota to go to Smithtown. More

He was extremely rude when my husband and I went to pick up our car. He stated to us " That we were pains in the *ss the day we looked at this car and that we were today too". He stated, " Your not buying a up our car. He stated to us " That we were pains in the *ss the day we looked at this car and that we were today too". He stated, " Your not buying a Rolls Royce here it is just a Corolla". This was the manager of the used car side. For customer service he sinks. I wouldn’t buy another car from him if he were the last person selling them on the planet. More

I found this dealership from a friend and had a wonderful, hassle-free experience purchasing a brand new 2008 RAV4. I worked with Howard Singer, who was very professional, knew the cars and option wonderful, hassle-free experience purchasing a brand new 2008 RAV4. I worked with Howard Singer, who was very professional, knew the cars and options, found exactly what I was looking for and got it to me quickly and at a very reasonable price. My only regret is that I live 100 miles away (in Rockland County, now) or I'd use them for service too. Highly recommended. More