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Smithtown Toyota

Smithtown, NY

4.8
1,146 Reviews
Smithtown Toyota has been family owned and operated for over 50 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,146 reviews

September 21, 2012

From my own experience, I can tell you this dealer ship was great from the beginning. This place really tried the best they could to get me the best rates around and the perfect car for my family... Thanks More

by alberto.duenas.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Torrento
September 18, 2012

Great Dealership!! Chris is always helpful and the staff truly cares. The place is always busy that should tell you something. People Trust Smithtown Toyota and Chris Malerba's knowledge of Toyotas is unm More

by erik.mccarty.54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Malerba
September 18, 2012

This is the second car we bought at Smithtown Toyota. Toyota quality, the friendly and professional approach taken all the employees, the 0% finance offer, and last, but certainly not least, was the help More

by jeannether
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 17, 2012

I would like to applaude Smithtown toyota for their professionalism. When I brought my car in for service/repair, they were able to diagnose/fix the car fast and provided me with a loaner car at no co More

by beeranr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Dietz (Sales) and Larisa Racenis (Service), Sean Dietz
September 09, 2012

This note is about the wonderful experience I had with Smithtown Toyota. I will mention each of the people who helped me. PAUL VARANDAS, salesman, with whom I have had many dealings over the years. On More

by franpc42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Verandas Guy Albergo Stacy Meehan Larisa Racenis Bob Maloney, Paul Varandas
September 08, 2012

I purchased my 2012 Prius from Lou Bilous and I will never buy a car from anyone else. From the first time I stepped foot into the dealership, I felt comfortable. Everyone in the dealership was friend More

by HLClare714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 07, 2012

Never have i met such incompetence. Ms.Larisa doesnt Never have i met such incompetence. Ms.Larisa doesnt know how to deal with customers and thinks shes correct all the time. Mr Bartoli is one hell of More

by Luvyota
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
dave bartoli,larisa service writer
Sep 27, 2012 -

Smithtown Toyota responded

Mr. Anthony Cracchiolo, I happen to be the gentleman who picked you up after your lunch at Maureen’s Kitchen, where we had taken you earlier in our shuttle. At the time you expressed your pleasure at how quickly we responded to your call for a pick up. You can probably understand my dismay to see the disparaging personal remarks contained in your Dealerrater email. I can understand that a perception based on a single experience can easily be biased, but I am very comfortable in standing up for both Larisa and Dave who in our regard are experienced, competent and trustworthy. We suggested going to Maureen’s Kitchen because it is both convenient and the best known and most popular restaurant in Smithtown. You might want to check out their rating at Zagat.com. We think your reference to it as a “greasy spoon” is at variance with its popularity-likewise the idea that they have to pay us or anyone a “kick-back” to get customers. A review of your service history shows three prior visits to Toyota dealers with no mention or complaint about a wheel shimmy. Yet the day after you replace the tires at Mavis you are here with a complaint about a shimmy. The Kumho tires you put on at Mavis are not O.E.M. (factory supplied) tires. They are also not on a list of tires suggested for use on your vehicle by Toyota. TireRack.com lists the tire as an “aggressive off road” tire and it would not be surprising that they might exhibit issues with regard to smooth performance at highway speeds. The fact that you had no complaints about shimmy prior to installing the non O.E.M. aggressive off road tires strongly suggests that the issue is with the tires you chose to install on your own initiative and not a sudden issue arising with the truck itself. To confirm our earlier advice, there is no Technical Service Bulletin from Toyota pertaining to your vehicle and regarding your complaint. Although our service manager believes the shimmy complaint has been resolved by our wheel balancing, we note your obvious discontent and for that reason agreed to refund our already discounted charge of $69.99. It is our hope that events will allow you to enjoy many years and many miles of good service from your Toyota. Sincerely, Robert Maloney Customer Relations Manager Smithtown Toyota --------------------------------------------------------------------------------

September 06, 2012

I would highly recommend Smithtown toyota to anyone interested in purchasing a new car. All the staff is friendly, and make you feel so welcome when you walk into the dealership. My salesman was PAUL V More

by kathyzuzio1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Varandas, Paul Varandas
September 03, 2012

After careful consideration as to which vehicle would best fit my wants and needs my salesman, with his vast knowledge of Toyotas, was able to help me decide. He was friendly and not pushy. On the day of More

by palb1052
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Varandas
August 29, 2012

I was very impressed with the quality of service I received from the sales representative (Aman Singh)I worked with when I approached him for assistance in purchasing a new Toyota Sienna. He was atten More

by Kled12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
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