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Smithtown Toyota

Smithtown, NY

4.8
1,145 Reviews
Smithtown Toyota has been family owned and operated for over 30 years and we understand how important it is to build and maintain relationships with our clients. Our committment to customer service is second to none. We are an original Toyota signature dealer which focus's on continuous improvement in all aspects of business as well as a 9 time winner of the prestigious Presidents award. Smithtown Toyota offers an Express Service facility providing quick turn around time on oil changes, maintenance, inspections, tire repair, replacement and much more...Our waiting area is equipped with comfortable leather chairs, a flat screen television, complimentary bagels and coffee, as well as free Wifi for your convenience. Click here to Schedule Service. Our Parts department is the most comprehensive around, we carry a extensive inventory of parts and accessories for all Toyota models. If you happen to catch us after hours, no problem, visit Toyota Parts Warehouse, place your order 24 hours a day and we can even deliver it right to your front door. Our online dealership was created to enhance the buying experience for each and every one of our Internet customers. Please feel free to call our Client Care Representatives in our Internet department at 888-805-4245 to request further information.
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360 Middle Country Rd

Smithtown, NY

11787

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Showing 1,145 reviews

November 14, 2024

I always have an amazing experience at Smithtown Toyota! Lou Bilous in sales is extremely friendly, knowledgeable, and helpful. He was very thorough in going over the features of my new car, and I am so hap More

by Erica B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Smithtown Toyota responded

Thank you so much, Erica! We are thrilled to hear that you consistently have amazing experiences at Smithtown Toyota. It's wonderful to know that Lou provided you with thorough and friendly service while showcasing the features of your new car. We appreciate your kind words and look forward to seeing you again soon! Enjoy your new vehicle! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 14, 2024

This Is one of the worst dealerships my wife and I have ever walked into , first of all it's car for my wife and salesmen looks at me and pretends she doesn't exist. Very old school chest hair hanging out More

by churchoftrueloveanddeliverance
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lou Bilous
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Demera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Lamonica
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moshinsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Bourne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Matthews
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trish Shea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Schappert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Miller
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Smithtown Toyota responded

I am sorry to hear that you are so dissatisfied with your experience at our dealership. We pride ourselves on our professionalism and excellent customer service, and our staff treats every customer with respect. I would be glad to discuss this matter further with you; please reach out to me directly at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 12, 2024

Thankyou , Lou/ John ,for Friendly / Classy / Professional/Sincere, Service for my Lease Transfer , New Lease Purchase More

by spbergen4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Smithtown Toyota responded

Thank you for your kind words! We're thrilled to hear that you had a friendly and professional experience with us at Smithtown Toyota during your lease transfer and new lease purchase. We appreciate your feedback and look forward to serving you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 09, 2024

You won’t find a more knowledgeable Toyota salesman than Mike Bourne. In addition he is professional, congenial, patient and sincere in understanding what you want. We felt no pressure to purchase and Mike More

by David
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Smithtown Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear about your positive experience with Mike Bourne at Smithtown Toyota. It's great to know that you found him knowledgeable and accommodating while helping you select your 2025 Camry Hybrid. We appreciate your trust in us and look forward to assisting you again in the future. Enjoy your new car! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

November 05, 2024

We have purchased 3 cars in Smithtown Toyota. We are very happy with our choice of this dealership and their representatives. Unfortunately, our go to guys have left to some other places but we More

by jucha71
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larisa Racenis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Kaznocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Smithtown Toyota responded

Thank you for your wonderful review! We’re thrilled to hear that your experience at Smithtown Toyota with Louis, Greg, and Rocky was exceptional. It's great to know that they went above and beyond to help you secure your new cars. We truly appreciate your support and are grateful that you’ll be referring others to us. We look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 25, 2024

Big Mike Bourne is a professional and truly friendly and concerned sales rep . He keeps you up to date on the progress of the vehicle you ordered and the pickup process is quick and easy . Mile is well More

by cjchrist
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Smithtown Toyota responded

Thank you for your fantastic review! We truly appreciate your kind words about Big Mike and Rocky at Smithtown Toyota. It’s great to hear that you had a smooth experience with your vehicle order and pickup process. We strive to keep our customers informed and make financing easy. We look forward to seeing you again for your next visit! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 24, 2024

A wonderful experience at Smithtown Toyota. The salesman, Greg Wire, changed our negative opinion of car salesmen. He was thorough & clear with all information & helped us to easily get throu More

by jomom6234
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rocky Dentici
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Wire
Oct 25, 2024 -

Smithtown Toyota responded

Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Smithtown Toyota with Greg and Rocky. It's great to know that their thoroughness and knowledge made your car buying process worry-free. We appreciate your feedback and look forward to serving you again in the future! Enjoy your new vehicle! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 20, 2024

Outstanding service, they are not pushy or forceful with add ons. They are super transparent throughout the entire process and you can really tell they care about their customers. More

by DL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Bourne
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ferranola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Smithtown Toyota responded

Thank you for your kind words! I am thrilled to hear that you had an outstanding experience at Smithtown Toyota. Our team strives to provide transparent and caring service without any pressure. I appreciate your feedback and hope to see you again soon! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 18, 2024

I have had the pleasure of working with this dealer and salesman, Lou, twice. Most recently was 2 weeks ago with the purchase of a Rav4 Hybrid. I made 1 phone call to Lou to enquire about a particular mo More

by Jess L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2024 -

Smithtown Toyota responded

Thank you, Jess, for your wonderful review! We're thrilled to hear about your experience with Lou and the successful purchase of your RAV4 Hybrid. It's great to know that Lou's professionalism and knowledge, along with Diego's efforts in securing a fantastic rate, made your buying process seamless. We appreciate your kind words and recommendation. We look forward to welcoming you back to Smithtown Toyota for any of your future automotive needs! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 15, 2024

I recently purchased a vehicle while living out of state through Louis Bilous at Toyota of Smithtown and I cannot recommend him highly enough. From the very first interaction, he was incredibly helpful, pro More

by dilgerriley22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lou Bilous
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Smithtown Toyota responded

Thank you so much for your wonderful review! We greatly appreciate your kind words about Louis and are thrilled to hear that he made your out-of-state vehicle purchase such a positive experience. At Smithtown Toyota, we strive to provide exceptional customer service, and it's fantastic to know that Louis went above and beyond to ensure everything was smooth and seamless for you. We hope you enjoy your new vehicle and look forward to welcoming you back in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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