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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.8
1,848 Reviews

1,848 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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November 29, 2023

The customer service I received was outstanding. From the beginning to the repair being completed, they were professional & transparent about what needed to be done. It was a complicated repair & th More

by JANAEXOOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Nov 30, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

November 27, 2023

The service dept is very helpful. Nick and Craig are excellent. Very pleased with your service. RWM. More

by RICHARD.MAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi
Nov 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Richard, Thank you so much for your kind words for Nick and Craig, and for taking the time to leave us this wonderful feedback!

November 22, 2023

Craig is a gem! !! I wish every Mercedes’s dealership had someone just like him. Knowledgeable, efficient and patient. He has been able to solve two of my concerns w More

by DANI54M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
Nov 24, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Tom and Danielle! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig and the team met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

November 22, 2023

One of the best dealerships I've ever been too. Very professional and knowledgeable. They help with any issues any time. All employees are willing to help. More

by Chirauptl
Recommend Dealer
Yes
Employees Worked With
Nick
Nov 24, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 18, 2023

Always a pleasure to work with and they keep you well informed about the status of your vehicle. More

by JOHN.MANNING3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
Nov 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business, John, and hope to see you again soon!

November 17, 2023

Craig and Smith Motors always go the extra mile to please their customers. They are polite, knowledgeable and always finish on or ahead of schedule. They do a great job. More

by Cnorden1
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
Nov 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2023

Love the family atmosphere where they care about each customer. The service is over the top and that is the case with every employee that I interacted with. Craig is #1 but also the techs that come out t More

by CLAIR.CUSHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler, Craig Tedeschi
Nov 16, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Clair, for your business and this review. We're happy to hear that Craig and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 15, 2023

Spent $2300 still have same problem no one returns my call left voicemail not happy More

by JOOEY.SILVERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Tedeschi
Nov 19, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please send us a message with the best way to contact you and we will reach out. Thank you!

November 14, 2023

As usual , treated with the upmost respect and courtesy. Everything was explained in a professional manner. More

by Victormorales0555
Recommend Dealer
Yes
Employees Worked With
Do not remember
Nov 14, 2023 -

Smith Motor Sales of Haverhill Inc responded

Victor, Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

November 11, 2023

Great service. Quick, efficient, communicative, and courteous. They keep my GLS 450 running great. Highly recommend for anyone who wants to keep their Mercedes in m More

by Steve C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 12, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your kind words, Steve, and for taking the time to leave us this wonderful feedback!

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