Smith Motor Sales of Haverhill Inc - Service Center

Craig is super responsive, always a nice working with him ! Always kept me updated on progress ! Always kept me updated on progress More

Smith is awesome. Great service and they understand the importance of other people's time. Great service and they understand the importance of other people's time. More

Good service. Annual 1yr service. No issues thus far. Don't drive this car alot Annual 1yr service. No issues thus far. Don't drive this car alot More

Matt was an excellent communicator. He explained the work that would be done, how long it would take and kept me updated. When I had to leave the car overnight, he immediately gave me a He explained the work that would be done, how long it would take and kept me updated. When I had to leave the car overnight, he immediately gave me a loaner car and explained how to operate the mechanics of the car before sending me on my way. When I returned the next day, Matt answered all my questions and I learned some facts about my car. More

Always the best! Keeps me apprised of status! And car is so clean when I pick it up!! Keeps me apprised of status! And car is so clean when I pick it up!! More

Listen, they take great care of me and my cars. I think we are together 12 years now. ?? I think we are together 12 years now. ?? More

Stopped by for an unexpected problem without an appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that appointment and was helped right away. It was my first time at this location, I usually go to other Mercedes locations but was told by a friend that this one is better and they were right. I was assisted right away, the customer service was amazing, and they worked on my car so fast. I was out of there within a half hour. 10/10! More

My entire experience was great! They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. They took me immediately, did maintenance, corrected a recall and inspected my car and I had my car back within two days. More

When my car was done I drove it home and saw black smoke coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly cl coming from the hood I got worried and call Matt right away. He said oh yah they spilt oil. I was thinking if they spilt oil all over my perfectly clean car why didn't they clean it ? I was not happy. They came to my house and picked my car up to have it cleaned up. Matt also said mistakes happen. Well I've been going to Mercedes for many years now and have never had such a thing happen. It's a simple oil change. I feel like I shouldn't have had to pay for this. They did say I could have a free one next time. Well I'm scared to bring my car in next time. The car was left all dirty with black finger marks on the hood with oil on my grill. Seats moved. I always feel great going to the dealership that day I did not :-( More

Everyone there were caring and understanding of vehicle situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. situation and the subframe situation was covered by warranty so as I only had to pay for: clamps, screws and shim and vehicle was fixed promptly. More