Smith Motor Sales of Haverhill Inc - Service Center

Unscheduled visit for water pump replacement Excellent customer service!!! David kept me informed as far as what was going on with my car. When I picked up my car it was spotlessly clean and I co Excellent customer service!!! David kept me informed as far as what was going on with my car. When I picked up my car it was spotlessly clean and I couldn't say enough about this dealership. They listened to my concerns over the phone and gave me very reassuring advice. More

Great service from start to finish! The Service Center at Smith Motors is top-notch. Craig and Nick were extremely helpful and resolved my service needs in a timely manner. They were a p The Service Center at Smith Motors is top-notch. Craig and Nick were extremely helpful and resolved my service needs in a timely manner. They were a pleasure to work with and have been each and every time I've been there. Their service department tops any other dealership I've been to. Thank you! More

Service Great service on my 2 year inspection. Courteous service and not too long. Also spoke to Pricilla about trading for new car, she was very helpful. Great service on my 2 year inspection. Courteous service and not too long. Also spoke to Pricilla about trading for new car, she was very helpful. Don't remember name of service agent but he was great too. More

Deal with water leak in dashboard. Craig was very helpful finding the the cause of the water leak. Loaner was available while repairs were done which was important to me. Would retur Craig was very helpful finding the the cause of the water leak. Loaner was available while repairs were done which was important to me. Would return to dealer. More

Great experience They are always responsive I can trust them to take good care of me and my car. They always keep me informed of status of the car They are always responsive I can trust them to take good care of me and my car. They always keep me informed of status of the car More

Great Service Visit They took my car in for service right away. The service rep was knowledgeable and friendly. Car done quickly, washed and vacuumed! It was a very ni They took my car in for service right away. The service rep was knowledgeable and friendly. Car done quickly, washed and vacuumed! It was a very nice first experience at this dealership. Nice waiting room with great amenities. More

Worst experience I just recently but a ml350 and took it here for an oil change I had a Lexus RX before and whenever I took it to get an oil change they would check ev I just recently but a ml350 and took it here for an oil change I had a Lexus RX before and whenever I took it to get an oil change they would check everything on the car at not extra cost and I used to pay 1/3 of the fraction that I pay here. I was very surprised that I pay $176 only for an oil change and they wouldn't check if I need any other maintenance on my car unless I pay them for it. I am very disappointed and would never bring my car there again. More

Great visit to SmithMotors THre Service advisor, Dave, was excellent. He had everything line up for me including a loaner car. The made sure I understood what was going to be d THre Service advisor, Dave, was excellent. He had everything line up for me including a loaner car. The made sure I understood what was going to be done and the cost of the repair. More

Service I walked into the service dept, at 230 on a Wednesday afternoon the service advisor was seated in the tv area. I finally was asked if i needed anythin I walked into the service dept, at 230 on a Wednesday afternoon the service advisor was seated in the tv area. I finally was asked if i needed anything about 10minutes of standing there. I was asked if I had an appointment which I did not but explained that I could leave it and pick up at a later time. I was told he wouldn't be able to look at it until next week which I did not have a problem with. We went to my car and I explained the problem. The service advisor basically could not be bothered with me or my car. I have been a Mercedes owner for over 30 years, I own 3 now , I normally go to flagship motors but was in the area so decided to try Smith. The worst customer service I have ever witnessed and will never go back. More

Systems not working Turned out there are two batteries in the car and both needed charging. No other issues were found. Both batteries were recharged by the dealer. Turned out there are two batteries in the car and both needed charging. No other issues were found. Both batteries were recharged by the dealer. More