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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.8
1,848 Reviews
Call Service Center (978) 372-2552

1,848 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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May 22, 2024

No one in service addressed me when I arrived. The first guy ignored me completely and continued a personal conversation about his hot water heater. I feel that I was overcharged for what was done More

by jenahorton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 01, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for providing this feedback, Jena, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 22, 2024

They looked after me very well. They kept me appraised of how the work was going and when the car would be available. Very pleasant people to work with. More

by KevDen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Smith Motor Sales of Haverhill Inc responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

May 19, 2024

Nick in Service was great to work with. Appreciate his help and information provided. Will definitely go back. Thank you. More

by NDIRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

We are very happy to hear that Nick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 19, 2024

Good service support advisor called to update repair needed and cost of repair. Car was ready as promised More

by MATTHEW.GEORGE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business, Matthew, and hope to see you again soon!

May 19, 2024

Everyone is Professional, Accommodating and helpful. When the job took longer than expected, they provided a loaner car… More

by ALINDASTRADING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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May 20, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as one of our valued customers for many more years to come!

May 18, 2024

The absolute best place to deal with very professional and courteous always willing to help with all automotive needs More

by WWINSHIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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May 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team and look forward to working with you again.

May 18, 2024

As always, a great experience at Smith Motor Sales. Since purchasing my vehicle there six years ago I've gone back every year for the car's annual service. No complaints! More

by SIMON_J_SENIOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for choosing Smith Motor Sales of Haverhill Inc, Simon. We truly appreciate your business. We're glad we were able to help, and we hope to see you again.

May 18, 2024

Professional friendly service no matter what department you are dealing with. Repairs done completed in a timely manner More

by Karts1234@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We look forward to working with you again.

May 16, 2024

Nick was great. In and out quickly with good communication. Downside - cost. $3k for service B and getting front rear brakes done. Highway robbery. More

by STEW.STRONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Stew, for the five-star rating! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

May 14, 2024

Courteous, polite, fast, and even washed my car! I’ll be buying my next Benz from then! More

by 66mlima
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

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