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Smith Motor Sales of Haverhill Inc - Service Center

Haverhill, MA

4.8
1,848 Reviews
Call Service Center (978) 372-2552

1,848 Reviews of Smith Motor Sales of Haverhill Inc - Service Center

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June 11, 2024

People were friendly enough. Very confusing check in. No one greeted me or provided any instruction for checking in my car for service at the dealership More

by CRAIG19406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea. Was not one of the people listed above.
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Jun 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Craig, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Smith Motor Sales of Haverhill Inc.

June 10, 2024

Although Robert was extremely helpful, the time it took to xxxxx the work needed too 3 days. But I would use them again. Very friendly! More

by LTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert , Dave Penny
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Jun 10, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear Robert and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 09, 2024

They are the best, I’ve been using them for the past six years and wouldn’t take my car anyplace else. Thank you. More

by KIMMACK49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi
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Jun 10, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Kim! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smith Motor Sales of Haverhill Inc., we look forward to having you as one of our valued customers for many more years to come!

June 08, 2024

The service was amazing as always. Tremendous customer service with easy explanation and great results. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team, Tim. We're glad to hear we delivered such a great experience!

June 08, 2024

Scheduled a warranty correction. The work was completed within a day. The car is running excellent and I am satisfied. More

by WBNORTON53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Tedeschi, Dave Penny
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 08, 2024

Smith is great working through some difficult items and recalls. Good to have Wes back. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes and Brock
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

David, thank you for choosing Smith Motor Sales of Haverhill Inc. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 08, 2024

My first time at Smiths, the whole process was perfect. Great employees and nice dealership. More

by PT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Crowe 10 STARS
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Jun 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

June 06, 2024

Been going there for 3 years . They are very professional and caring . Would recommend them highly More

by Foreside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : West
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Jun 06, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing your thoughts about your experience with Smith Motor Sales of Haverhill Inc. Nicholas, West and our team appreciate your business and hope to see you again soon!

June 06, 2024

Service dept was great. They diagnosed by tire issue quickly however since a replacement tire was not readily available they set me up with a loaner car for 2 days which was More

by STACK.D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Jun 06, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

June 04, 2024

Very smooth transaction in and out with the loner. Very pleasant to deal with. Good coffee too. More

by Tangstrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 04, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nicholas met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

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