Smith Motor Sales of Haverhill Inc - Service Center

Dropped car off to price out how much the sunroof would cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services m cost to fix it the rails. Was never informed that a charge would be associated with the cost estimate. After going back and forth with the Services manager, he came back and provided 1/2 off. However, when I went to pick up the car, which was left over night, the car was unlocked and it wouldn’t turn on. Someone might have left a light on and had to be jumped. Service manager did not offer any apology or acknowledgement. Will most likely not have my vehicle serviced there. More

Excellent dealership. Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having the Excellent routine service and problem mitigation. Pricing for added recommended services prohibitively high so much that I won’t consider having them done. More

Always friendly service and acknowledgement when I entered the dealership. All staff were wonderful to work with. entered the dealership. All staff were wonderful to work with. More

Checking in for service was personal and quick. And the loaner car made everything much more convenient and easier. And the loaner car made everything much more convenient and easier. More

Very accommodating to work with to schedule maintenance appointments. Always the same great customer service! appointments. Always the same great customer service! More

Quick service. Waited for vehicle. Took it right in. Out within an hour. I was pleased. Waited for vehicle. Took it right in. Out within an hour. I was pleased. More

Well organized and very professional. They were able to let me know what they are doing and when they will complete the job. They were able to let me know what they are doing and when they will complete the job. More

Good service. Appreciate not being overcharged for unnecessary service. Blown tite replaced. Expected needed 2 tires because of uneven ware but was told other t Appreciate not being overcharged for unnecessary service. Blown tite replaced. Expected needed 2 tires because of uneven ware but was told other tire was fine. More

Just the registration should have been returned to glove box. Otherwise every thing was very good box. Otherwise every thing was very good More

Had a 7:30 appointment for oil change, took 2 hrs. Requested oil change and was told that is Service A...bill came to $345. Requested oil change and was told that is Service A...bill came to $345. More