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Smith Motor Sales of Haverhill Inc

Haverhill, MA

4.8
2,245 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,245 reviews

October 16, 2024

Our first purchase from this dealership and it was absolutely amazing. Their professionalism and their “customer is always right” attitude is a throwback to the way business use to be conducted. Our s More

by Ken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Walden
Oct 17, 2024 -

Smith Motor Sales of Haverhill Inc responded

Hello Ken: Thank you so much for choosing Smith Motor Sales of Haverhill Inc! Please let us know if we can be of any more assistance.

October 15, 2024

This was one of the best car buying experiences I have ever had. I have purchased many cars, and car shopping is not my favorite thing, but this dealership made it easy and it wasn’t unpleasant. More

by Kim1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vitore finance
Oct 15, 2024 -

Smith Motor Sales of Haverhill Inc responded

Kim, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 12, 2024

Steve was extremely knowledgeable about my problem and set me up toward fixing it. He explained the situation and thatmade me feel very satisfied with the plan. He is a gem on your service dept More

by Cmsaturday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 13, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Steve and our team, and we look forward to working with you again.

October 11, 2024

They. provided an excellent purchasing experience. Very competent and knowledgeable with great follow up. I would highly recommend them. More

by MORSEBONITA
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

It's fantastic to hear that Brockton provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Smith Motor Sales of Haverhill Inc!

October 11, 2024

Very accommodating and friendly, knew exactly what I needed, how long it would take and had me on my way in my S550 in no time. I recommend this MB service center very highly. More

by JONRUTKOWSKI57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service. Also Steven on a previous occasion.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Jon, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

October 11, 2024

Excellent service and wonderful staffs, I would love to be there for the next time More

by GONGZILULUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smith Motor Sales of Haverhill Inc to be a positive one. Please don't hesitate to reach out if you need anything else.

October 11, 2024

The entire team at Smith Mercedes Benz (and Brockton) were extremely helpful, courteous, and responsive. More

by ABBESMITH63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Abbe, It's fantastic to hear that Brockton provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Smith Motor Sales of Haverhill Inc!

October 10, 2024

We have been customers of Smith Motors for over 25 years because their sales, service and general customer support is excellent. Their service is fast and efficient and the communication is great. We highly More

by flanagan.karen.lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Karen Lynn, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

October 10, 2024

All of the staff are friendly. Good communication. I had a bad experience at the Mercedes dealer in Manchester, NH and I am very happy with Smith in Haverhill, MA. I drive out of m More

by SUSAN.SEWW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Smith Motor Sales of Haverhill Inc responded

Susan, Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. Nicholas and our team appreciate your business and hope to see you again soon!

October 09, 2024

Great dealership with wonderful staff. Although I purchased a new car elsewhere, I would not hesitate to recommend Smith motors to anyone seeking a new Mercedes More

by Sandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you, Sandy. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

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