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Smith Motor Sales of Haverhill Inc

Haverhill, MA

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Employees
Reviews
Vehicles
4.8
2,249 Reviews
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420 River St

Haverhill, MA

01832

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Showing 2,249 reviews

November 07, 2023

A few times , we found out more issues come out after service we need to come back again for issue may not fixed or with more issues: like have brake red flash light 3 times today ; also large sound whe More

by QIANJIANHUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt johnson
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Nov 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

November 06, 2023

Quite pleased with their work. They did the required work and no more than that. More

by SMITH-MERC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Smith Motor Sales of Haverhill Inc responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Smith Motor Sales of Haverhill Inc, we look forward to having you as a valued customer for many years to come!

November 06, 2023

Two times back to fixing my car first Time i pay $1560. 50 I and up with check engine light I got back inside asking what happened they said oh driver it for 2 days and bring it back if still on, I bring i More

by Pierre sahyouni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Harris
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Nov 10, 2023 -

Smith Motor Sales of Haverhill Inc responded

Pierre, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

November 04, 2023

I left my car for service without having an appointment on Sunday. It was towed in. I know the dealership was busy all week, but they still got the work done and the car ready by Wednesday. More

by HELENE2
Recommend Dealer
Yes
Employees Worked With
Craig Tedeschi, Craig Tedeschi
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Nov 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you, Helene! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Smith Motor Sales of Haverhill Inc.

November 04, 2023

I recommend it to my friends and family. Excellent service. I'm going to buy another car for my wife soon. More

by EDWIN CASTILLO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Waugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Wheeler
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Nov 05, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you so much for choosing Smith Motor Sales of Haverhill Inc! Congrats on your new purchase, Edwin, and let us know if we can be of any more assistance!

November 02, 2023

Always accommodating my needs great family dealership I look forward to my new cars in the future More

by BTW31109
Recommend Dealer
Yes
Employees Worked With
Mat Johnson Craig Tedeskie. Rodger Wajh.And Wes Reid
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Nov 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

November 02, 2023

They took me in even though I was a week early for my time. They had a car for me and everything went smoothly. More

by cberry211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Klinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 03, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thanks for sharing about your experience with Smith Motor Sales of Haverhill Inc. We appreciate your business and hope to see you again soon!

October 31, 2023

Charged for washer fluid. Tank has a hole. Should have been checked before topping off. Mechanic should know that. More

by STEVENOBSHARSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Klinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Smith Motor Sales of Haverhill Inc responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 27, 2023

Craig and Joe were fantastic and very helpful while solving a complicated issue with my car. Excellent customer service and got my car back on the road! More

by haerlacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe at the service desk, Craig Tedeschi
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Oct 30, 2023 -

Smith Motor Sales of Haverhill Inc responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Craig and Joe delivered such a great experience!

October 26, 2023

From the time we arrived Brockton was with me every step of the way. After several test drives he drove up with a C Class , the MB I was looking for. Loren was awesome great customer service with a built in More

by LOUISE.MCHUGH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brockton Payette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Loren Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Smith Motor Sales of Haverhill Inc responded

Louise, It's great to hear that Loren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Smith Motor Sales of Haverhill Inc!

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